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Old Sep 14, 2016, 10:42 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
During the COVID period, change fees are waived for many tickets
Sept 2020 - Change Fees Are Gone For Good
There won’t be any change fees if:
You’re traveling:
  • Within the U.S., including Alaska, Hawaii, the U.S. Virgin Islands and Puerto Rico
  • Between the U.S. and Mexico or the Caribbean
  • To other international destinations from the U.S.
You have these types of tickets:
  • Economy
  • Economy Plus®
  • United First®
  • United Business®*
  • United Premium PlusSM*
You can change Basic Economy and all other international travel without change fees if the ticket is issued by March 31, 2021.
UA's definitions -- in red added editorial comments
Basic Economy (most restricted) ---- Our most restricted fare:Seat assigned prior to boarding
No group or family seating
No carry-on bag, just a personal item
Earn award miles only, no Premier® qualifying credit
Upgrades and Economy Plus® are not available
No refunds or changes

Economy ---- Our standard Economy fare:Seat selection at booking, if seats are available
Enjoy other options for customizing your travel
Non-refundable -- fee to change*, credit toward future flight

Economy (flexible) ---- Our flexible Economy fare:Refundable fare; cancellation and change* fees may apply
Seat selection at booking, if seats are available
Enjoy other options for customizing your travel

Economy (unrestricted) ---- Our unrestricted Economy fare:Fully refundable fare; no cancellation or change fees
Seat selection at booking, if seats are available
Enjoy other options for customizing your travel

First (lowest) ---- Our lowest fare in First:Personalized inflight service
More spacious seating and extra legroom
Expanded dining experience
Non-refundable -- a fee to change*, credit toward a future flight

First (unrestricted) ---- Our unrestricted First fare:Fully refundable fare; no cancellation or change fees.
Personalized inflight service
More spacious seating and extra legroom
Expanded dining experience
*Most change fees have been eliminated

Refundability
o Some tickets are refundable but with a change / cancellation fee
o In the fare rules, words like "CHANGES PERMITTED" or "CANCELLATIONS PERMITTED" indicate refundability

Note: For a ticket with multiple segments and different fares classes / fare rules, the most restrictive applies to the entire ticket. So a single non-refundable segment makes the entire ticket non-refundable.

related thread -- How to book a refundable ticket on UA

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Flex vs Unrestricted / Fully Refundable fare. What is/is not refundable, translation?

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Old Aug 25, 2015, 9:03 pm
  #61  
 
Join Date: Nov 2014
Posts: 18
Question Fare Class "P" Refund and Change Policy Question

Hello Everyone!

I'm new to this forum and have a simple question regarding United's refund and change policy. I tried to read its fare class rules and restrictions but it's really not "reading-friendly"...

I am trying to buy a Global First ticket roundtrip EWR-PEK-EWR. The first part EWR-PEK is on Sep 18, 2015, but there's not an exact date for the second part PEK-EWR; it may be around August or September next year.

If I buy a one way ticket it would be $5,000; a roundtrip ticket would be $5,000 also. Clearly buying a roundtrip ticket would be much worth it. However, for now I cannot select August 2016 or September 2016 for my return date but can only select July 2016 (the most latest date you can choose to buy a ticket).

I remember United change policy includes the ticket value will expire after one year of issuance date, so my question is if I buy this ticket today and select one day in July 2016, can I change the date of my second part flight (return) to August 2016 or September 2016? Do I have to pay a change fee? (The fare class is "P")

Any answers, comments or ideas would be really appreciated!!! Thanks very much!!!

The complete fare rule:
Code:
FARE RULES TEXT
NOTE -
--
HALF ROUNDTRIP FARE COMBINATION OF
NON-REFUNDABLE / REFUNDABLE WITH A CANCELLATION
PENALTY / FULLY REFUNDABLE
- THE MOST RESTRICTIVE CANCELLATION PENALTY
RULE APPLIES TO THE ENTIRE PRICING UNIT-
--
NOTE -
--
NON-REFUNDABLE APPLIES TO ADT/CHD/INF
--
YR / YQ INTERNATIONAL SURCHARGE
WILL NOT BE REFUNDED
--
TAX/CHARGE - US / ZP / XF
WILL NOT BE REFUNDED
NON-REFUNDABLE ON NON-REFUNDABLE FARE TICKETS
--
CANCELLATIONS
ANY TIME
TICKET IS NON-REFUNDABLE.
WAIVED FOR SCHEDULE CHANGE.
NOTE -
--
A. EXCHANGE - WHOLLY UNUSED TICKET / CHANGE TO
1ST TICKETED FLIGHT COUPON
--
) FULL VALUE OF A WHOLLY UNUSED TICKET MAY BE
APPLIED TOWARDS PURCHASE OF A NEW TICKET PRICED
AT -CURRENT- FARE LEVELS UPON PAYMENT OF AN
ADMINISTRATIVE FEE EQUAL TO CHANGE FEE
CONTAINED WITHIN THIS RULE.
--
APPLY CAT 19 PROVISIONS FOR INFANT WITHOUT A
SEAT // INFANT WITH A SEAT // CHILD
--
RESIDUAL VALUE // IF ANY // WILL BE RETURNED
IN THE FORM OF A NON-REFUNDABLE VOUCHER VALID
ON UNITED AIRLINES//AGENCY TO RETURN RESIDUAL
VALUE VIA A NON-REFUNDABLE MCO/EMD VALID ON
UNITED AIRLINES ONLY.
IF APPLICABLE ANY DIFFERENCE IN
FARE/CARRIER FEE AND ANY APPLICABLE
TAX/FEE/CHARGE IS COLLECTABLE AT TIME OF
EXCHANGE.
--PROVIDED--
--ORIGINAL RESERVATIONS ARE CANCELLED PRIOR TO
ORIGINALLY SCHEDULE FLIGHT OR TICKET HAS
NO VALUE.
--
WHOLLY UNUSED TICKET MUST BE EXCHANGED NO LATER
THAN ONE YEAR / 365 DAYS / OF THE ORIGINAL
TICKET ISSUED DATE OR TICKET HAS NO VALUE.
--
THE NON-REFUNDABLE CANCELLATION AMOUNT OF THE
TICKET BEING EXCHANGED REMAINS NON-REFUNDABLE
AND CARRIED FORWARD IN THE ENDORSEMENT BOX OF
THE NEW TICKET.
--
ORIGINAL RESERVATIONS ARE CANCELLED PRIOR TO
ORIGINALLY SCHEDULE FLIGHT OR TICKET HAS
NO VALUE.
--
TAG 5 -- WHOLLY UNUSED TICKET / CHANGE TO 1ST
TICKETED FLIGHT COUPON
--
REPRICE USING CURRENT QUALIFYING FARES
--
CHARGE CHANGE FEE OR HIGHEST FEE OF ONLY CHANGED
FARE COMPONENTS.
--
1. ADV RES IS MEASURED FROM RESISSUE DATE TO
DEPARTURE OF PRICING UNIT
2. UA FARES ARE USED
--
WHEN CHANGE RESULTS IN FARE DIFFERENCE
--
2 STEP PROCESS -
UA RETURN RESIDUAL VALUE IN THE FORM OF VOUCHER
--
AGENCY RETURN RESIDUAL VALUE IN FORM OF A
NON-REFUNDABLE MCO/EMD VALID UA ONLY.
) --
RESIDUAL VALUE MAY NOT BE APPLIED TOWARD FEE.
--
CHARGE FULL ADMINISTRATIVE FEE EQUAL TO CHANGE
FEE.
--
ADD-COLLECT FARE DIFFERECE - IF APPLICABLE
--
--
B. BOOKING CODE CHANGE PERMITTED
--
WHEN A FARE IS INTRODUCED INTO THE MARKET
OR A CURRENT FARE IS REDUCED OR BOOKING CODE
BECOMES AVAILABLE / THE TICKETED PASSENGER MAY
QUALIFY FOR ONE OF THE ABOVE OPTIONS.
ALL PROVISIONS OF THE NEW AIR FARE MUST BE MET
BEFORE DEPARTURE.
NO CHANGE TO ORIGIN/DESTINATION/DATES/FLIGHTS.
--- ONLY BOOKING CODE CHANGE IS PERMITTED.---
--
AN ADMINISTRATIVE FEE EQUAL TO CHANGE FEE
WILL BE ASSESSED.
RESIDUAL VALUE /IF ANY / WILL BE RETURNED IN
THE FORM OF A NON-REFUNDABLE VOUCHER VALID FOR
TRAVEL ON UNITED AIRLINES.
AGENCY RETURN RESIDUAL VALUE VIA A
NON-REFUNDABLE MCO/EMD VALID UA.
--
TAG 7 - ONLY BOOKING CODE CHANGE PERMITTED
REPRICE USING QUALIFYING CURRENT FARES
1. NO CHANGE TO FARE BREAKS/FLIGHTS/DATES
2. UA FARES ARE USED
3. ADV RES IS MEASURED FROM REISSUE DATE TO
DEPARTURE OF PRICING UNIT
--
WHEN CHANGE RESULTS IN FARE DIFFERENCE
--
2 STEP PROCESS -
UA RETURN RESIDUAL VALUE VIA VOUCHER
--
AGENCY RETURN RESIDUAL VALUE VIA A NON-REFUNDABLE
MCO/EMD VALID UA ONLY
--
RESIDUAL VALUE MAY NOT BE APPLIED TOWARD FEE
--
CHARGE FULL ADMINISTRATIVE FEE EQUAL TO CHANGE FEE
--
ADD-COLLECT FARE DIFFERENCE - IF APPLICABLE
--
CHANGES
ANY TIME
CHARGE USD 450.00 FOR REISSUE/REVALIDATION.
WAIVED FOR SCHEDULE CHANGE.
NOTE -
--
) APPLY CAT 19 PROVISIONS FOR INFANT WITHOUT A
SEAT // INFANT WITH A SEAT // CHILD
--
CHANGE MADE TO OTHER THAN THE FIRST TICKETED
FLIGHT COUPON
--
TICKET RESERVATIONS NOT BEING USED ARE TO BE
CANCELLED PRIOR TO ORIGINAL SCHEDULED FLIGHT.
RETURN RESERVATIONS MAYBE SCHEDULED ANYTIME
WITHIN TICKET VALIDITY.
TICKET MUST BE REISSUED AT SAME TIME WHEN
VOLUNTARY CHANGE IS CONFIRMED.
--
IF CHANGES ARE MADE TO OTHER THAN THE FIRST
TICKETED FLIGHT THE FARE LEVELS IN EFFECT AT
TIME OF ORIGINAL TICKET ISSUE WILL APPLY
PROVIDED THE NEW ITINERARY QUALIFIES FOR
ALL THE PROVISIONS OF THE ORIGINALLY
TICKETED FARE BASIS CODE / SAME BOOKING CODE
IGNORING ADVANCE RESERVATION OR TICKETING
REQUIREMENTS.
--
CHARGE ONLY ONE CHANGE FEE THE HIGHEST CHANGE FEE
OF ONLY THE CHANGED FARE COMPONENTS.
--
UA DOMESTIC FARE PROVISIONS MAY BE OVERRIDDEN
BY UA INTERNATIONAL FARES
--
TAG 1 - REPRICE USING CURRENTLY TKTD FARE
SAME BOOKING CODE/SAME FARE BASIS CODE
--
PROVIDED THE FOLLOWING CONDITIONS ARE MET
--
1. NO CHANGE TO 1ST FLIGHT COUPON/ NO CHANGE TO
FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW
TRAVEL MUST BE DOMESTIC
3. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
EXCEPT ADV RES/TKG
4. ADV RES IS MEASURED FROM ORIGINAL TKT DATE
TO DEPARTURE OF PRICING UNIT
--
EVEN REISSUE
CHARGE FULL CHANGE FEE
--
IF THE NEW ITINERARY QUALIFIES FOR THE
ORIGINALLY TICKETED BOOKING CODE FARE /
BUT RESULTS IN FARE DIFFERENCE DUE TO
CHANGE IN DAY OF WEEK TRAVEL / SEASONALITY /
CHANGE TO FARE BREAK POINTS -
--
TAG 2 - HISTORICAL FARES / REPRICE USING
FARES IN EFFECT WHEN TICKET WAS ISSUED
--
PROVIDED THE FOLLOWING CONDITIONS ARE MET
) --
1. NO CHANGE TO 1ST FLIGHT COUPON / CHANGE TO
FARE BREAK POINTS PERMITTED
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
3. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
INCLUDING ADV RES/TKG
4. ADV RES IS MEASURED FROM ORIGINAL TKT DATE
TO DEPARTURE OF PRICING UNIT
--
NO REFUND WILL BE MADE
CHARGE FULL CHANGE FEE
ADD COLLECT FARE DIFFERENCE - IF APPLICABLE
--
IF CHANGES BY THE PASSENGER NO LONGER QUALIFY
FOR THE ORIGINALLY TICKETED BOOKING CODE FARE /
DUE TO ORIGINAL BOOKING CODE NOT AVAILABLE OR
ORIGINAL TICKETED FARE NO LONGER QUALIFIES DUE
TO OTHER RULE RESTRICTIONS -
THE FULL VALUE OF THE ORIGINAL TICKET MAY BE
APPLIED TOWARDS EQUAL OR HIGHER BOOKING CODE
QUALIFYING FARE -
USING FARES IN EFFECT ON THE ORIGINAL
TICKETING DATE.
--
RECALCULATION TO LOWER BOOKING CODE IS NOT
PERMITTED.
--
FARE IS RECALCULATED FROM POINT OF ORIGIN.
ANY DIFFERENCE IN FARE/TAXES/FEES/SURCHARGE
WILL BE APPLICABLE AT TIME OF CHANGE/REISSUE.
-----
CHARGE ONLY ONE CHANGE FEE THE HIGHEST CHANGE FEE
OF ONLY CHANGED FARE COMPONENTS.
--
TAG 2 - REPRICE USING FARE IN EFFECT WHEN TKT WAS
ISSUED
--
1. NO CHANGE TO 1ST FLIGHT COUPON / CHANGE TO
FARE BREAK POINTS PERMITTED
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
3. NEW TKT HAS EQUAL OR HIGHER BOOKING CODE
QUALIFYING FARE
4. ALL BOOKING CODE PROVISIONS ARE MET
5. ADV RES IS MEASURED FROM ORIGINAL TKT DATE
TO DEPARTURE OF PRICING UNIT
--
WHEN CHANGE RESULTS IN FARE DIFFERENCE
--
CHARGE FULL CHANGE FEE
ADD COLLECT FARE DIFFERENCE - IF APPLICABLE
--
morley39 is offline  
Old Aug 25, 2015, 9:13 pm
  #62  
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The following is from Contract of Carriage and may be easier to understand. A P fare is subject to a change fee....

"A) Period of Validity - Except as otherwise provided in this Rule or required by the applicable local law of a foreign jurisdiction, any eligible Ticket issued by UA or its authorized agent on UA Ticket Stock will be valid for transportation for one year from the date on which transportation commences at the point of origin as designated on the original Ticket or, if no portion of the Ticket is used, one year from the date of issuance of the original or reissued Ticket, whichever is later. When an unused published fare Ticket is completely reissued, the new Ticket validity on the reissued Ticket will be determined from the date the Ticket was reissued."

If you want to change your ticket down the road, you might have to pay a much higher fare, in addition to change fee.
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Old Aug 25, 2015, 9:15 pm
  #63  
 
Join Date: Nov 2014
Posts: 18
Originally Posted by IAH-OIL-TRASH
The following is from Contract of Carriage and may be easier to understand. A P fare is subject to a change fee, but your plan won't work for you anyway....

"A) Period of Validity - Except as otherwise provided in this Rule or required by the applicable local law of a foreign jurisdiction, any eligible Ticket issued by UA or its authorized agent on UA Ticket Stock will be valid for transportation for one year from the date on which transportation commences at the point of origin as designated on the original Ticket or, if no portion of the Ticket is used, one year from the date of issuance of the original or reissued Ticket, whichever is later. When an unused published fare Ticket is completely reissued, the new Ticket validity on the reissued Ticket will be determined from the date the Ticket was reissued.
Thanks for reply! But I am assuming that if I buy the ticket today, at least I can change the date to Aug 23, 2016, is that right?
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Old Aug 25, 2015, 9:23 pm
  #64  
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Originally Posted by morley39
Thanks for reply! But I am assuming that if I buy the ticket today, at least I can change the date to Aug 23, 2016, is that right?
Definitely, subject to fare difference and change fee. Assuming Sept. 18 departure, Sept 17, 2016 is latest to use return.
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Old Aug 25, 2015, 9:25 pm
  #65  
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Originally Posted by morley39
Thanks for reply! But I am assuming that if I buy the ticket today, at least I can change the date to Aug 23, 2016, is that right?
Yes, subject to P class being available for your new flight and payment of change fee $450.
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Old Aug 25, 2015, 9:26 pm
  #66  
 
Join Date: Nov 2014
Posts: 18
Originally Posted by IAH-OIL-TRASH
Definitely, subject to fare difference and change fee. Assuming Sept. 18 departure, Sept 17, 2016 is latest to use return.
Thanks again for reply! Isn't the issuance of date the date I buy the ticket? So it should be Aug 24, 2016 if I buy the ticket today, isn't it?
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Old Aug 25, 2015, 9:33 pm
  #67  
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A couple of creative ticketing thoughts...

How much is the one way business fare Ewr-pek? It may be worth seeing, then buying up to F (if offered during booking).

How much is the one way pek-ewr? Often those fares are much cheaper when originating in China.

It could be that buying two one way fares is better.
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Old Aug 25, 2015, 9:37 pm
  #68  
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Originally Posted by morley39
Thanks again for reply! Isn't the issuance of date the date I buy the ticket? So it should be Aug 24, 2016 if I buy the ticket today, isn't it?
No, depending on fare rules, many P fares are valid for one year from date of departure. UA ticket value expires one year after ticketing if you want to apply value to a new ticket. Two different issues. Note some discount fares have shorter validity, you need to follow fare rules.
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Old Aug 26, 2015, 3:44 am
  #69  
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Originally Posted by IAH-OIL-TRASH
Definitely, subject to fare difference and change fee. Assuming Sept. 18 departure, Sept 17, 2016 is latest to use return.
Is the limit one year from the outbound flight or one year from the date of purchase?
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Old Aug 26, 2015, 4:23 am
  #70  
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are you sure united flies global first ewr-pek? last time i flew it, it was a sCO 777 with no F.

also, paying for F isn't worth it on UA. althought $5k roundtrip is normal for a P fare, so if you can get F for $5k (and you are stuck on UA) then it's worth it. othwerwise, i'd recommend F on OAL.
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Old Aug 26, 2015, 6:43 am
  #71  
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Originally Posted by iflyuaaa
are you sure united flies global first ewr-pek? last time i flew it, it was a sCO 777 with no F.
Sure on the non-stop. But they most certainly would sell F, you'd just need to connect in ORD or SFO. Op didn't say anything about non-stop.
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Old Aug 26, 2015, 8:32 am
  #72  
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Originally Posted by MSPeconomist
Is the limit one year from the outbound flight or one year from the date of purchase?
Read the above post by IAH-OIL-TRASH. It depends if you've flown a segment or not.
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Old Aug 26, 2015, 10:24 am
  #73  
 
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So, a couple things.

I don't see any P fares with validity longer than 6 months, and most are 3 months. That means that you'd have to reprice at valid fares to change beyond that return date. In fact, the lowest fare I see with a 12 month validity and no end date on the published fare is actually a D fare, and if you try to price EWR-PEK-EWR with a July 2016 return, that's exactly what comes up. Now, there are some constructed fares with ORD-PEK in a Z that is valid through next summer, that prices in the $6k range, and that would come with a change fee to change the return of $450, and you'd just be looking for Z inventory to use the originally ticketed fare. If you do ticket with one of the 3/6 month P fares, what will happen is that when you go to change the return, UA will reprice the entire itin based on current rules, since the original fare would have expired.

So...

Not sure there are many good options if you don't have a use for the return in the next 3 or 6 months.

There is a D-up fare that books into A for about $5900 for the one way.

Or, you can get UA to sell you a ticket EWR-SFO-PEK with EWR-SFO in Y and SFO-PEK in P for $3900 one way on the 17th - the fares are about $500 higher on Fridays (the 18th).

Or, AA will sell you a one-way NYC-PEK in F for $4k.

Or, AC will sell you a round-trip in J with a 12 month validity for $4k.

Or, OZ will sell you a one-way in J NYC-PEK for $2500, or in F for $5,000.
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Old Mar 16, 2016, 7:28 am
  #74  
 
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Posts: 1,193
Fare Basis EAA00AFY - Refundable?

After searching for an answer to this I did not see anything.

I have already taken the outbound leg of a round trip flight in UA that was booked as an E class fare with paid upgrade to A in both directions. The fare basis for each leg is EAA00AFY.

I would like to do an SDC on the return leg to take an earlier flight, but would rather not go in economy.

My understanding is that if I change the flight with SDC I will get put in economy and will have to again pay or use an instrument to upgrade to first. Is this correct?

The E fare when purchased was marked as "/-REFUNDABLE-/" on the receipt under Fare Rules. Does this mean I would get a refund for the return leg if I canceled it at this stage? I'm pretty sure the upgrade fee would not be refunded.
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Old Mar 16, 2016, 8:07 am
  #75  
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Originally Posted by sapman986
After searching for an answer to this I did not see anything.

I have already taken the outbound leg of a round trip flight in UA that was booked as an E class fare with paid upgrade to A in both directions. The fare basis for each leg is EAA00AFY.

I would like to do an SDC on the return leg to take an earlier flight, but would rather not go in economy.

My understanding is that if I change the flight with SDC I will get put in economy and will have to again pay or use an instrument to upgrade to first. Is this correct?

The E fare when purchased was marked as "/-REFUNDABLE-/" on the receipt under Fare Rules. Does this mean I would get a refund for the return leg if I canceled it at this stage? I'm pretty sure the upgrade fee would not be refunded.
Typically, upgrade fees aren't refundable (except for things in UAs control - canceled flight, downgrade to plane with fewer F seats - that's kind of thing).

As for rules of our fare - UA makes it hard to find the rules yourself. The only way you can find that out (after purchasing) is to call and ask an agent, or if you have a subscription to a service like EF (and even then, if the fare no longer is for sale, it likely won't have it, either). Refundable means canceling can get you money back in general, however, there are potential caveats. For example, refundable doesn't necessarily mean it is free - you may still be subject to a fee (I.e., you might get refund minus an $X fee). UAs site, if you bought from there, at least used to have a green note before confirming purchase noting a fare is refundable, but it doesn't say what the fee (if any applies) there - you'd have to see the fare rules. Also, if any fare rules are broken, your refund may be smaller than you thought (I.e., if your fare requires a round-trip, your fare will be recalculated based on whatever the one-way was at time of cancelation, which may leave you with little to nothing back).

As for SDC, yes, you will typically go back to a seat in the original fare class, and need space to re-clear the upgrade. If you call, an agent might be able to get you directly into premium cabin, however, not really SOP, so definitely wouldn't expect that.
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