Sep 14, 2016, 10:42 am
Last edit by: WineCountryUA
During the COVID period, change fees are waived for many tickets
Sept 2020 - Change Fees Are Gone For Good
UA's definitions -- in red added editorial comments
*Most change fees have been eliminated
Refundability
o Some tickets are refundable but with a change / cancellation fee
o In the fare rules, words like "CHANGES PERMITTED" or "CANCELLATIONS PERMITTED" indicate refundability
Note: For a ticket with multiple segments and different fares classes / fare rules, the most restrictive applies to the entire ticket. So a single non-refundable segment makes the entire ticket non-refundable.
related thread -- How to book a refundable ticket on UA
Sept 2020 - Change Fees Are Gone For Good
There won’t be any change fees if:
You’re traveling:
You’re traveling:
- Within the U.S., including Alaska, Hawaii, the U.S. Virgin Islands and Puerto Rico
- Between the U.S. and Mexico or the Caribbean
- To other international destinations from the U.S.
- Economy
- Economy Plus®
- United First®
- United Business®*
- United Premium PlusSM*
Basic Economy (most restricted) ---- Our most restricted fare:Seat assigned prior to boarding
No group or family seating
No carry-on bag, just a personal item
Earn award miles only, no Premier® qualifying credit
Upgrades and Economy Plus® are not available
No refunds or changes
Economy ---- Our standard Economy fare:Seat selection at booking, if seats are available
Enjoy other options for customizing your travel
Non-refundable -- fee to change*, credit toward future flight
Economy (flexible) ---- Our flexible Economy fare:Refundable fare; cancellation and change* fees may apply
Seat selection at booking, if seats are available
Enjoy other options for customizing your travel
Economy (unrestricted) ---- Our unrestricted Economy fare:Fully refundable fare; no cancellation or change fees
Seat selection at booking, if seats are available
Enjoy other options for customizing your travel
First (lowest) ---- Our lowest fare in First:Personalized inflight service
More spacious seating and extra legroom
Expanded dining experience
Non-refundable -- a fee to change*, credit toward a future flight
First (unrestricted) ---- Our unrestricted First fare:Fully refundable fare; no cancellation or change fees.
Personalized inflight service
More spacious seating and extra legroom
Expanded dining experience
No group or family seating
No carry-on bag, just a personal item
Earn award miles only, no Premier® qualifying credit
Upgrades and Economy Plus® are not available
No refunds or changes
Economy ---- Our standard Economy fare:Seat selection at booking, if seats are available
Enjoy other options for customizing your travel
Non-refundable -- fee to change*, credit toward future flight
Economy (flexible) ---- Our flexible Economy fare:Refundable fare; cancellation and change* fees may apply
Seat selection at booking, if seats are available
Enjoy other options for customizing your travel
Economy (unrestricted) ---- Our unrestricted Economy fare:Fully refundable fare; no cancellation or change fees
Seat selection at booking, if seats are available
Enjoy other options for customizing your travel
First (lowest) ---- Our lowest fare in First:Personalized inflight service
More spacious seating and extra legroom
Expanded dining experience
Non-refundable -- a fee to change*, credit toward a future flight
First (unrestricted) ---- Our unrestricted First fare:Fully refundable fare; no cancellation or change fees.
Personalized inflight service
More spacious seating and extra legroom
Expanded dining experience
Refundability
o Some tickets are refundable but with a change / cancellation fee
o In the fare rules, words like "CHANGES PERMITTED" or "CANCELLATIONS PERMITTED" indicate refundability
Note: For a ticket with multiple segments and different fares classes / fare rules, the most restrictive applies to the entire ticket. So a single non-refundable segment makes the entire ticket non-refundable.
related thread -- How to book a refundable ticket on UA
Flex vs Unrestricted / Fully Refundable fare. What is/is not refundable, translation?
Nov 5, 2022, 8:00 pm
#316
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,423
If I am reading the below rules correctly, the tickets are refundable before departure with payment of a $150NZ penalty. It also appears to be changeable without penalty, other than subject to fare re-pricing. All in all, this seems extremely reasonable for a $680US fare. Am I interpreting correctly?
