Apr 21, 2014, 11:37 am
Last edit by: Pat89339
A number of folks with award flights booked on CA (Air China) found their reservations cancelled. The only notification of cancellation appears to be an email in from UA written in chinese. UA reps confirmed that cancellations were made online and CA award space was no longer available. UA can rebook on other flights when award space is available.
It is plausible that a third party with access to PNR and pax name on the flight can fraudulently cancel an existing itinerary and book the reopened award seat.
Affected FlyerTalk members — with links to where in this discussion they posted their experiences — include:
It is plausible that a third party with access to PNR and pax name on the flight can fraudulently cancel an existing itinerary and book the reopened award seat.
Affected FlyerTalk members — with links to where in this discussion they posted their experiences — include:
- MikeMpls
- nihaoa
- lewende Reported 4 friends with this issue
- ordbkk
- twebst
- kb1992
- litesleeper
- zombietooth
- critten Reported 2/3 confirmations (3 people CA Business class) cancelled at the same time
- skyvanman Also 1 friend with the issue
- chris1234
- atiger29
- bubble o bill
- genemk2
- jefftiger
- CuddlyFlyer
- gpeso8
- imm2b
- acf1270
- dgxoxo
- ACM two passengers
It seems everybody wants to see the message.. here was mine:
united.com 通知 - 航班预订取消
2014年4月17日 (星期四)
united.com | 优惠促销 | 预订 | 赢取前程万里 (MileagePlus®) 奖励里程 | 我的帐户
先生 ORDBKK
您的预订 MYRES123 已取消，我们已收到您的退款申请。申请信用卡退款需 7 个工作日。如果信用卡退款未在一个付款周期内寄出，请联系信用卡公司。对于包括现金退款在内的 所有其他形式 的付款，需要 20 个工作日。
如需详细信息或查看退款的状态，请访问 united.com 并提供您的机票号码。
感谢您使用 united.com
电子邮件信息
请不要使用“回复”地址回复此邮件。
此电子邮件中的信息仅供原接收人使用。
如果您遇到技术问题，请通过电子邮件或电话联系 united.com 服务支持。
通知：机票取消确认
电子邮件地址: ORDBKK@MYEMAIL
2014年4月17日 (星期四)
united.com | 优惠促销 | 预订 | 赢取前程万里 (MileagePlus®) 奖励里程 | 我的帐户
先生 ORDBKK
您的预订 MYRES123 已取消，我们已收到您的退款申请。申请信用卡退款需 7 个工作日。如果信用卡退款未在一个付款周期内寄出，请联系信用卡公司。对于包括现金退款在内的 所有其他形式 的付款，需要 20 个工作日。
如需详细信息或查看退款的状态，请访问 united.com 并提供您的机票号码。
感谢您使用 united.com
电子邮件信息
请不要使用“回复”地址回复此邮件。
此电子邮件中的信息仅供原接收人使用。
如果您遇到技术问题，请通过电子邮件或电话联系 united.com 服务支持。
通知：机票取消确认
电子邮件地址: ORDBKK@MYEMAIL
Originally Posted by ordbkk View Post
For tracking purposes, I went through the 27 pages of this thread and compiled a list of those affected:
MikeMpls
nihaoa
lewende (reported 4 friends with this issue)
ordbkk
twebst
kb1992
litesleeper
zombietooth
critten
skyvanman (also 1 friend with the issue)
jefftiger (but, happened during October 2013)
So we're at 13 people affected, although some like critten have had multiple trips canceled.
From what I understand, all of these occurred in the last 3 weeks.
For tracking purposes, I went through the 27 pages of this thread and compiled a list of those affected:
MikeMpls
nihaoa
lewende (reported 4 friends with this issue)
ordbkk
twebst
kb1992
litesleeper
zombietooth
critten
skyvanman (also 1 friend with the issue)
jefftiger (but, happened during October 2013)
So we're at 13 people affected, although some like critten have had multiple trips canceled.
From what I understand, all of these occurred in the last 3 weeks.
2014 UA Issued Awards on Air China (CA) Are Mysteriously Being Canceled (Hacked?)
Apr 27, 2014, 10:07 am
#736
Join Date: Mar 2013
Location: India, & Great State of TEXAS
Programs: AA EX-Plat ** , UA 1K, IHG platinum
Posts: 102
Apologies up front to differ. Call it paranoia of someone holding on to 4 biz on Air China on 4 segments, Hotels booked in 4 cities... checking the Res.everyday expecting the worse and hoping UA IT will come through! !
Apr 27, 2014, 10:29 am
#737
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,142
here is what I got for asking about placing Hold on existing reservation!!
Hello XXXXXXXXX,
We’re always glad to hear from 1K members like you. Thanks for writing.
Since your question is related to an existing reservation, please contact United Reservations at 1-800-United-1 (1-800-864-8331). From outside the U.S., visit www.united.com/worldwidecontacts for a list of country-specific contact numbers.
Hello XXXXXXXXX,
We’re always glad to hear from 1K members like you. Thanks for writing.
Since your question is related to an existing reservation, please contact United Reservations at 1-800-United-1 (1-800-864-8331). From outside the U.S., visit www.united.com/worldwidecontacts for a list of country-specific contact numbers.
Apr 27, 2014, 11:08 am
#738
Join Date: Jan 2010
Location: CGK/LAX
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,163
After spending hours dealing with UA phone agents who were trying to convince me that I had canceled my reservation UA was finally able to put together some decent flight backs to the US.
The next day I logged into my account to look at my reservation and all the flights had dropped (might have been a SHARES issues). Instead of spending anymore time dealing with UA I went online and canceled my ticket. I then called AA and booked a flight on CX. It wasn't worth the stress, time-cost or the long-distance calls to have to deal with UA any longer.
I was in a fortunate position to make the alternative arrangement.
Apr 27, 2014, 11:13 am
#739
Join Date: Mar 2013
Location: India, & Great State of TEXAS
Programs: AA EX-Plat ** , UA 1K, IHG platinum
Posts: 102
Nothing directly from UA. Telephone CS gave no answers other than your res is good now. No reply from 1kvoice email. My booking is still good though! .no cancel/refund tab when looking up on website
Apr 27, 2014, 7:17 pm
#740
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,334
Apr 27, 2014, 7:49 pm
#741
Join Date: May 2012
Programs: Delta Plat, UA Plat, Hilton Diamond, SPG Gold
Posts: 258
I got confirmation that UA has fixed the guest issue:
"We and have made changes for your protection. You must now sign into a MileagePlus account on United.com, to cancel an award reservation. MileagePlus members who call United to cancel award reservations must provide their account PIN"
They are now trying to see if they can get CA to reopen seats. Overall, very happy!!!!
"We and have made changes for your protection. You must now sign into a MileagePlus account on United.com, to cancel an award reservation. MileagePlus members who call United to cancel award reservations must provide their account PIN"
They are now trying to see if they can get CA to reopen seats. Overall, very happy!!!!
Apr 27, 2014, 8:19 pm
#742
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
I got confirmation that UA has fixed the guest issue:
"We and have made changes for your protection. You must now sign into a MileagePlus account on United.com, to cancel an award reservation. MileagePlus members who call United to cancel award reservations must provide their account PIN"
They are now trying to see if they can get CA to reopen seats. Overall, very happy!!!!
"We and have made changes for your protection. You must now sign into a MileagePlus account on United.com, to cancel an award reservation. MileagePlus members who call United to cancel award reservations must provide their account PIN"
They are now trying to see if they can get CA to reopen seats. Overall, very happy!!!!
I have sent an email to UA Insider updating my findings (i.e., additional loopholes), and hopefully United will fix them soon.
Apr 27, 2014, 9:07 pm
#743
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
I got confirmation that UA has fixed the guest issue:
"We and have made changes for your protection. You must now sign into a MileagePlus account on United.com, to cancel an award reservation. MileagePlus members who call United to cancel award reservations must provide their account PIN"
....
"We and have made changes for your protection. You must now sign into a MileagePlus account on United.com, to cancel an award reservation. MileagePlus members who call United to cancel award reservations must provide their account PIN"
....
Apr 27, 2014, 10:57 pm
#744
Join Date: Dec 2007
Location: Virginia City Highlands
Programs: Nothing anymore after 20 years
Posts: 6,900
Changed my award flight which had CA segment at the return flight to BR. Had to call to finalize the reservation and rep on that side have not heard about this problem. Are people in call centers aware of this matter right now or it is limited at this forum and some other folks at UA?
Apr 27, 2014, 11:50 pm
#745
Join Date: Oct 2013
Programs: UA Platinum, Hilton Au, IHG Au
Posts: 71
Changed my award flight which had CA segment at the return flight to BR. Had to call to finalize the reservation and rep on that side have not heard about this problem. Are people in call centers aware of this matter right now or it is limited at this forum and some other folks at UA?
Apr 27, 2014, 11:55 pm
#746
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,459
Apr 28, 2014, 12:07 am
#747
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,475
Apr 28, 2014, 1:28 am
#748
Join Date: Dec 2004
Posts: 2,866
This is all stupid.
Apr 28, 2014, 1:22 pm
#750
Join Date: Apr 2014
Posts: 13
To find this thread I actually had to go to the 3rd page. I hope this slowdown is a good sign that people are getting taken care of like I was, and that the new measures taken by UA will help stem these cancellations!