[confirmed] UA to strictly enforce carry-on size starting 1-Mar-2014
Feb 2, 2014, 3:48 pm
#121
Join Date: Apr 2009
Location: Houston
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UA not taking cash for anything, including tickets. (One must load up a debit card at a machine in ticketing lobby before purchasing or paying fees if not a card carrier).
Feb 2, 2014, 3:53 pm
#122
Join Date: Aug 2005
Location: HPN
Programs: not anymore! I'm FREE!
Posts: 3,471
Not saying I'm particularly happy about the predicted bag enforcement circus (I think my go-to carry-on is slightly bigger than allowed, depending on which of its various bulges you count). But UA decided long ago to go the route of nickel-and-diming customers and generally not spending much on passenger comfort, rather than charging higher fares and providing a superior passenger experience. So this latest attempt at making customers pay for what used to be free is hardly surprising.
Feb 2, 2014, 3:56 pm
#123
Join Date: May 2011
Location: CMH
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Posts: 1,192
Overheads
I think they should enforce no coats or hats in the overhead unless they are on top of your personal item. The airlines created this problem by charging for bags. Make checked bags free for everyone & charge for overhead space. Boarding would take half the time.
Feb 2, 2014, 4:00 pm
#124
Join Date: Jan 2014
Location: SEA
Programs: NZ Elite (*G)
Posts: 657
But UA decided long ago to go the route of nickel-and-diming customers and generally not spending much on passenger comfort, rather than charging higher fares and providing a superior passenger experience. So this latest attempt at making customers pay for what used to be free is hardly surprising.
Feb 2, 2014, 4:04 pm
#125
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,914
This argument is going round and round. Too many on this forum won't check bags and they are elite and don't pay. They are convinced the airline will lose their bag. Paying for checked bags does not apply to elites and they probably carry on more than anyone.
Feb 2, 2014, 4:46 pm
#126
Join Date: Oct 2000
Posts: 2,657
Amen.
I check bags all the time (I'm one of those people) and domestically it seems that everyone wants to be everything and the kitchen sink in.
Police them.
2 billion dollars ROIC needs to come from somewhere #flyerfriendly
I check bags all the time (I'm one of those people) and domestically it seems that everyone wants to be everything and the kitchen sink in.
Police them.
I was flying home other day from BOI-SFO-ORD and in BOI they announced that any bags that did not fit properly would be required to be checked and fees paid. If they fit than any bags to be checked at gate would be done.
They pointed out sizer device and many people went over and tested.
BTW I do like process but I think it is being implemented to generate revenue.
They pointed out sizer device and many people went over and tested.
BTW I do like process but I think it is being implemented to generate revenue.
Last edited by iluv2fly; Feb 2, 2014 at 4:58 pm Reason: merge
Feb 2, 2014, 5:08 pm
#127
Join Date: Feb 2012
Location: DEN
Programs: UA MP Gold, 1MM, Global Entry
Posts: 470
Sure as 1K like me you usually get on early enough not to run into the problem, but Ive had many an occasion where we were delayed and got to my connecting gate just in time to jump on the flight only to be told those dreaded words "sorry all the bins are full" and no time to take out anything of value besides my laptop. And yes once airborne I opened some bins in F as well where I was seated and found many that were placed sideways which meant if not me someone else should have been able to get theres on board!
I cannot remember how many times I have rearranged an overhead bin if I board later than group 1. I always ask for permission from the passenger who owns the bag I am moving, but there is almost always room to make it work. Many of you will know this trick if it won't latch... to pull down on the top of bin lid while pushing in on the latch... I always check the closure after loading my bag. Once a FA watched me and later couldn't latch it herself. After several minutes of FA struggle I offered (to get up from a window seat, with full rown occupied) and made it latch for her in 2 seconds. She thanked me profusely saying "I saw you do it the first time so I knew it could be done..."
Bottom line - spatial awareness training for FA's could be very useful, but my wife would be the first to admit that even training would not help her in that department. Sigh.
Feb 2, 2014, 5:51 pm
#128
Join Date: Oct 2013
Location: LAX,SNA,SAN
Programs: UA GS, Marriott LP, Hertz Gold
Posts: 861
I do not think it is my responsibility to manage the space. If the FA or another person wants to arrange my bag for efficiency of space, cool. I am allowed 2 carry ons within a size requirement, I am not required to manage the space over my head. It's UA responsibility to have space for carry ons and manage the space within their parameters. I have moved many a bag for more overheads to squeeze on but I will not manage the space or move things around for oversized carry ons.
Feb 2, 2014, 6:25 pm
#129
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It will only affect people who have decided that the rules should not be applied to them.
Feb 2, 2014, 6:41 pm
#130
Join Date: Dec 2012
Location: Charlotte
Programs: Hilton Diamond, Marriott Platinum Elite, AA Platinum Pro, Hertz Presidents
Posts: 1,214
I presume that FAA cracked down on UA -- perhaps other carriers -- and that finally has UA enforcing its own rules. Good on FAA and good on UA for learning.
While it is certainly true that the typical mainline aircraft can't handle a compliant roll-a-board from every pax, not every pax has one.
UA has updated its website to eliminate the "linear total" problem and even provides handy pictorial diagrams for the illiterate:
http://www.united.com/CMS/en-US/trav...eCarry-On.aspx
This is a good thing, it will speed up boarding, eliminate the crazy need to be first on and give the late connections a shot at getting their bag onboard as well.
While it is certainly true that the typical mainline aircraft can't handle a compliant roll-a-board from every pax, not every pax has one.
UA has updated its website to eliminate the "linear total" problem and even provides handy pictorial diagrams for the illiterate:
http://www.united.com/CMS/en-US/trav...eCarry-On.aspx
This is a good thing, it will speed up boarding, eliminate the crazy need to be first on and give the late connections a shot at getting their bag onboard as well.
Nah, this is UA money grab. Period.
Feb 2, 2014, 6:48 pm
#131
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
I for one am all for this. Business travelers who fly a lot, pay lots for their tickets, and need their bags to be with them (because the only thing UAL reliably does is loose your bag...) will hit the gate... and get subjected to the CO "our way or the highway" approach on their 22" bags - which fit in the overhead just like, and taking no more space than, a 22" or 20" bag that fits the sizer - and think twice or three times about ever flying UAL again.
High Value fliers will think, hmmmm, this does not happen to me on AA or DL or AS, they want my business, give me better service, don't have silly rules that don't benefit anyone, and the next ticket is less likely to go to UAL.
UAL is already trailing badly in yield growth compared to AA and DL (if UAL had matched Delta in yield growth over the last two years, it would have had $1.5B more in revenue in 2013 than it had) but hey, harass passengers some more, see how that works. I just might help get Jeff and his "savvy" team chucked out a quarter earlier.
High Value fliers will think, hmmmm, this does not happen to me on AA or DL or AS, they want my business, give me better service, don't have silly rules that don't benefit anyone, and the next ticket is less likely to go to UAL.
UAL is already trailing badly in yield growth compared to AA and DL (if UAL had matched Delta in yield growth over the last two years, it would have had $1.5B more in revenue in 2013 than it had) but hey, harass passengers some more, see how that works. I just might help get Jeff and his "savvy" team chucked out a quarter earlier.
Feb 2, 2014, 7:10 pm
#132
Join Date: Feb 2007
Location: CLE or EWR or ORD
Programs: UA Gold
Posts: 134
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 7_0_4 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11B554a Safari/9537.53)
Keep thinking Jeff will get tossed. You can push the goalposts back each quarter.
Originally Posted by spin88
I for one am all for this. Business travelers who fly a lot, pay lots for their tickets, and need their bags to be with them (because the only thing UAL reliably does is loose your bag...) will hit the gate... and get subjected to the CO "our way or the highway" approach on their 22" bags - which fit in the overhead just like, and taking no more space than, a 22" or 20" bag that fits the sizer - and think twice or three times about ever flying UAL again.
High Value fliers will think, hmmmm, this does not happen to me on AA or DL or AS, they want my business, give me better service, don't have silly rules that don't benefit anyone, and the next ticket is less likely to go to UAL.
UAL is already trailing badly in yield growth compared to AA and DL (if UAL had matched Delta in yield growth over the last two years, it would have had $1.5B more in revenue in 2013 than it had) but hey, harass passengers some more, see how that works. I just might help get Jeff and his "savvy" team chucked out a quarter earlier.
High Value fliers will think, hmmmm, this does not happen to me on AA or DL or AS, they want my business, give me better service, don't have silly rules that don't benefit anyone, and the next ticket is less likely to go to UAL.
UAL is already trailing badly in yield growth compared to AA and DL (if UAL had matched Delta in yield growth over the last two years, it would have had $1.5B more in revenue in 2013 than it had) but hey, harass passengers some more, see how that works. I just might help get Jeff and his "savvy" team chucked out a quarter earlier.
Last edited by TheStoicPaisano; Feb 2, 2014 at 7:11 pm
Feb 2, 2014, 7:18 pm
#133
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Mine fits in the sizer as umpired by a UA agent.
Feb 2, 2014, 7:21 pm
#134
Join Date: Sep 1999
Location: SF Bay Area
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Feb 2, 2014, 7:31 pm
#135
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