Same flight date, searched simultaneously, same fare class, 2 prices?
#1
Original Poster
Join Date: Oct 2006
Location: EWR
Programs: UA 1k
Posts: 66
Same flight date, searched simultaneously, same fare class, 2 prices?
Here is a great data point on the "dynamic" pricing United uses.
I have been looking for a decent fare EWR- LAS for New Years for me and my family- fares have been high (yes, it's a holiday, I understand)
Got a promo email from United crowing about "Las Vegas is looking for you" etc etc.
Clicked the link on the promo email and found a $535 fare (pretty good for those dates.
I then opened up another window of United.com and searched other airports/dates to see if there might be some even better options. To my amazement, I happened to see the EXACT same flight, SAME fare class (searching simultaneously) was $64 more when just doing a regular search.
I understand special fare classes and promos, but have never seen the SAME FARE CLASS for the identical flight being offered at different prices. Is this a new tidbit of SHARES or is this normal?
The whole thing just makes me even more skeptical about United's transparency. Any thoughts or comments? I'd be curious to know if anyone has seen this before?
Screen shots here:

I have been looking for a decent fare EWR- LAS for New Years for me and my family- fares have been high (yes, it's a holiday, I understand)
Got a promo email from United crowing about "Las Vegas is looking for you" etc etc.
Clicked the link on the promo email and found a $535 fare (pretty good for those dates.
I then opened up another window of United.com and searched other airports/dates to see if there might be some even better options. To my amazement, I happened to see the EXACT same flight, SAME fare class (searching simultaneously) was $64 more when just doing a regular search.
I understand special fare classes and promos, but have never seen the SAME FARE CLASS for the identical flight being offered at different prices. Is this a new tidbit of SHARES or is this normal?
The whole thing just makes me even more skeptical about United's transparency. Any thoughts or comments? I'd be curious to know if anyone has seen this before?
Screen shots here:

#3


Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,721
Looks like you are searching for 1 tkt on 1st window and 4 people on 2nd. Trying making those variables the same. Also, close 1st window, clear cookies, wait 5 min as it is possible (not likely) that the 1st query is temporarily decrementing available inventory.
For any valid study, you should eliminate as many extraneous variables that may corrupt the data in unknown ways.
For any valid study, you should eliminate as many extraneous variables that may corrupt the data in unknown ways.
Last edited by fastair; Dec 13, 2013 at 6:19 am
#4


Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
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Posts: 5,915
Cool. If you can prove this, buy the $599 ticket and file a low fare guarantee request; UA will give you $100 ( http://www.united.com/CMS/en-US/prod...guarantee.aspx ).
But … when I do a one-way search for a 12/30 EWR-LAS flight I see a $226 option. It looks like you are showing us the round-trip price but you have only shown us that the itinerary is identical on the outbound portion.
I bet that round trips are $599 for 4 pax or $535 for 1 pax, with a T fare on the outbound in both cases and with different fares on the return portion (inventory may be 1,2, or 3 in the cheaper bucket). Can you show us the full trip and fare solution you've found?
But … when I do a one-way search for a 12/30 EWR-LAS flight I see a $226 option. It looks like you are showing us the round-trip price but you have only shown us that the itinerary is identical on the outbound portion.
I bet that round trips are $599 for 4 pax or $535 for 1 pax, with a T fare on the outbound in both cases and with different fares on the return portion (inventory may be 1,2, or 3 in the cheaper bucket). Can you show us the full trip and fare solution you've found?
#6
Join Date: May 2009
Location: ATL
Posts: 516
This. Odds are that the return doesn't have 4 tickets in the same fare class, and the way that I've seen UA.com work is that if there aren't enough tickets in a fare class for the whole PNR it moves all passengers into the higher fare class.
#7


Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
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Posts: 5,915
It's true that UA could be a little more user friendly by building multiple PNRs (some in the cheaper fare classes) when you do a multi-passenger search. But this has other consequences because UA offers certain benefits to "companions" on the same PNR.
#8
Original Poster
Join Date: Oct 2006
Location: EWR
Programs: UA 1k
Posts: 66
I thought that too, until I saw that they were BOTH the same fare class (T) Thats what makes it so odd.
#9


Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
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Posts: 5,915
We have only been shown the outbound portion of a round-trip ticket. The "$599" is the price of the entire journey. It's perfectly plausible that the outbound portion happens to book in the same fare class, making the price differential due to different flight choices // fare choices on the rest of the trip. Show us the entire trip and price.
#10
Join Date: May 2009
Location: ATL
Posts: 516
This is generally how airline reservation systems work. I've never seen a multi-passenger PNR that contains passengers who are on different flights or in different fare classes.
It's true that UA could be a little more user friendly by building multiple PNRs (some in the cheaper fare classes) when you do a multi-passenger search. But this has other consequences because UA offers certain benefits to "companions" on the same PNR.
It's true that UA could be a little more user friendly by building multiple PNRs (some in the cheaper fare classes) when you do a multi-passenger search. But this has other consequences because UA offers certain benefits to "companions" on the same PNR.
#11
Original Poster
Join Date: Oct 2006
Location: EWR
Programs: UA 1k
Posts: 66
We have only been shown the outbound portion of a round-trip ticket. The "$599" is the price of the entire journey. It's perfectly plausible that the outbound portion happens to book in the same fare class, making the price differential due to different flight choices // fare choices on the rest of the trip. Show us the entire trip and price.
FWIW, you'll have to go on my word that I did, in fact, select identical returns originally- just got a little lazy when re-creating for posting purposes.
Still odd to me to have different prices on an identical fare class with all flight details identical.
Anyway, thanks for your posts and input!
#12


Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: Dunkin' Rewards Boosted
Posts: 5,915
Should've bought! UA would've given you a sweet $100 e-cert.
#13
A FlyerTalk Posting Legend




Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 47,228
When you suspect dynamic pricing, you should use matrix.itasoftware.com as the neutral third party entity to give you the *real* price on the flights you want to take, but as mentioned, make sure the variables used for the search is identical between the sites.
#14
FlyerTalk Evangelist



Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Plat
Posts: 13,344
They're not showing the price for the one direction, they're showing the price for the round trip.
I'd guess it's a difference in the return pricing for 4 people vs 1.
For example: outbound is T both ways, but return is T for 1 and jumps to S or W or something for 4.
I'd guess it's a difference in the return pricing for 4 people vs 1.
For example: outbound is T both ways, but return is T for 1 and jumps to S or W or something for 4.
#15

Join Date: Oct 2012
Location: BOS
Programs: MP,MR Silver,Avis
Posts: 849
I have seen it give me something like "Lowest fare $400" on the outbound, I pick that fare, and on the return screen get "Lowest fare $380", so it could definitely have been a difference on the return. That's one benefit of the old site that showed both outbound and return options on the same screen, you didn't have to deal with that happening.


