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12 September 2013 UA $0 Mistake Fares (UA Honoring Ticketed Itineraries)

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Old Sep 13, 2013, 12:40 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: J.Edward
Originally Posted by UA Insider
Hi everyone,

We have reviewed the error that occurred yesterday and decided that, based on these specific circumstances, we will honor the tickets.

Thanks,

Aaron Goldberg
Sr. Manager Customer Experience Planning
United Airlines
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12 September 2013 UA $0 Mistake Fares (UA Honoring Ticketed Itineraries)

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Old Sep 13, 2013, 7:07 am
  #136  
 
Join Date: Jun 2005
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Originally Posted by star_world
......

There are many things that UA does wrong but they most certainly do let you off the hook and cancel without penalty within 24hrs if you make a mistake when buying a ticket.


So does every other airline, due to DOT regulations, not because they are trying to help the consumer!
lost*in*cyberspace is offline  
Old Sep 13, 2013, 7:10 am
  #137  
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Originally Posted by lost*in*cyberspace


So does every other airline, due to DOT regulations, not because they are trying to help the consumer!
Read the back and forth first.
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Old Sep 13, 2013, 7:23 am
  #138  
 
Join Date: Sep 2003
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Originally Posted by anc-ord772
I can check in at 6am PT maana.
Received a CPU for my first flight.
Last edited by anc-ord772; Sep 13, 2013 at 7:28 am
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Old Sep 13, 2013, 7:25 am
  #139  
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I don't understand why miles would not be awarded for these flights.

Miles are awarded based on fare CLASS, not on fare PAID.
auggie doggie is offline  
Old Sep 13, 2013, 7:28 am
  #140  
 
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Originally Posted by auggie doggie
I don't understand why miles would not be awarded for these flights.

Miles are awarded based on fare CLASS, not on fare PAID.
and UA reserves the right to change your particular fare class without notice
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Old Sep 13, 2013, 7:31 am
  #141  
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Originally Posted by keepssmile
and UA reserves the right to change your particular fare class without notice
Not true. Where is that in the CoC?
auggie doggie is offline  
Old Sep 13, 2013, 7:33 am
  #142  
 
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Originally Posted by mbwmbw
*** Originally posted on Mileage Run Forum ***

Hi all,

I got an update from a senior insider at United. They still haven't made up their mind but are leaning towards some sort of compromise. It's sounding like the mileage for these tickets won't be there though. Sadly, despite how much I harassed the guy, he didn't give me much more than that there would be a compromise and that I would be "happy" but not "very happy"

Also he let me know that last night United sent out an email to its employees regarding the situation. The email stated that if customers called in to ask if the tickets would be honored to tell customers that United would do what's best for both the Customer and the Airline.

I really hope that we do get mileage on these tickets because it would be a huge FTC section 5 violation not to let me get my PQM and RDM on my 15x RT BOS-HNL trips... but sadly it doesn't seem that United is going to grant mileage :-/.

Regards,

mbwmbw
Really? Complaining about not getting mileage for a free flight?
GoPhils is offline  
Old Sep 13, 2013, 7:34 am
  #143  
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Originally Posted by sbm12
Except that both sCO and sUA did have a similar policy even prior to the DoT mandate. And the current policy is more generous than the DoT requires. :-:
I'm sure its not a coincidence the airlines that complained and tried to fight it were the ones that did not already offer the benefit, mainly WN and NK.
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Old Sep 13, 2013, 7:38 am
  #144  
 
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Originally Posted by auggie doggie
Not true. Where is that in the CoC?
Note that the booking class that appears on your ticket may differ from the booking class that the operating airline uses to determine flight miles earned.
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Old Sep 13, 2013, 7:39 am
  #145  
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Originally Posted by GoPhils
Really? Complaining about not getting mileage for a free flight?
Yes. The $ price of the flight has no bearing on the mileage earned. Miles are awarded based on fare class.

Is it his problem that a K fare priced out at $0.00? No.

This is a hard and painful lesson to United that their IT organization is an absolute sh**storm. I can only hope that someone or a group of someones got fired yesterday.

At my company, they would have been shown the door within minutes.

Originally Posted by keepssmile
Note that the booking class that appears on your ticket may differ from the booking class that the operating airline uses to determine flight miles earned.
Nice try. Booking airline and operating airline are the same here.

If you'd like to review the CoC and try to find an applicable tidbit, feel free.

http://www.united.com/web/format/pdf...f_Carriage.pdf
Last edited by iluv2fly; Sep 13, 2013 at 7:52 am Reason: merge
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Old Sep 13, 2013, 7:43 am
  #146  
 
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Originally Posted by auggie doggie
Nice try. Booking airline and operating airline are the same here.

If you'd like to review the CoC and try to find an applicable tidbit, feel free.

http://www.united.com/web/format/pdf...f_Carriage.pdf
Earning MP miles has nothing to do with CoC. Only MP T&C matters here.
http://www.united.com/cms/en-us/mark...es/united.aspx
There are two exception entries that can prevent you from earning miles.
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Old Sep 13, 2013, 7:45 am
  #147  
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Originally Posted by keepssmile
Earning MP miles has nothing to do with CoC. Only MP T&C matters here.
http://www.united.com/cms/en-us/mark...es/united.aspx
There are two exception entries that can prevent you from earning miles.
Again....nice try.
auggie doggie is offline  
Old Sep 13, 2013, 7:48 am
  #148  
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Originally Posted by auggie doggie
Nice try. Booking airline and operating airline are the same here.

If you'd like to review the CoC and try to find an applicable tidbit, feel free.

http://www.united.com/web/format/pdf...f_Carriage.pdf
You're sending people to the wrong place - this is all they need:

MileagePlus membership and benefits, including the Premier Program, are offered at the discretion of United Airlines and its affiliates, and United has the right to terminate the Program and/or the Premier Program or to change the Program Rules, regulations, benefits, conditions of participation or mileage levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the mileage or certificates already accumulated.
http://www.united.com/web/en-US/cont...s/default.aspx

First paragraph in Mileage Plus Program Rules.
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Old Sep 13, 2013, 8:01 am
  #149  
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Originally Posted by star_world
You're sending people to the wrong place - this is all they need:



http://www.united.com/web/en-US/cont...s/default.aspx

First paragraph in Mileage Plus Program Rules.
#22 may be the issue

Air mileage will not be credited for award travel, including tickets issued as MileagePlus awards and tickets purchased using a combination of miles and money; on travel industry or reduced tickets; consolidation tickets; or on tickets which are issued subject to any accumulation of MileagePlus credit. In addition, some fares or tickets, including those sold over the Internet, at United’s discretion, may be excluded from eligibility for mileage accrual.
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Old Sep 13, 2013, 8:17 am
  #150  
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Originally Posted by CDKing
#22 may be the issue
Good point.

Trying to claim that UA has no basis for being able to refuse to award miles or honor the tickets is ridiculous. This is purely a customer goodwill problem to solve.
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