Jun 7, 2013, 9:51 am
Last edit by: FlyinHawaiian
...and just another milestone update here, Sunday night's UA1748 JFK-SFO on #5355 was the last scheduled flight of the previous p.s. configuration.
As of today [2 December 2013], all p.s. flights on JFK-LAX/SFO are scheduled with the new configuration.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
As of today [2 December 2013], all p.s. flights on JFK-LAX/SFO are scheduled with the new configuration.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
p.s. Reconfiguration and Transition Update
Jul 25, 2013, 6:59 am
#691
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,752
United, can't you do anything right?
Flying with a 1K client today out of JFK. Booked on the same PNR a week ago and in seats 2A and 2B.
Check today a few hours before departure time and we have been separated in the cabin.
No sets of two seats still available. I'm sure they'll be a lot of help at the airport . . .
Told him that we should have flown AA . . .
Check today a few hours before departure time and we have been separated in the cabin.
No sets of two seats still available. I'm sure they'll be a lot of help at the airport . . .
Told him that we should have flown AA . . .
Jul 25, 2013, 8:01 am
#692
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,064
If you plan to change to row 1-3 after check-in (my mistake) at SFO, good luck.
My experience at ticket counter, UC and gate -- multiple agents at each -- no one is aware of policy and calls to Help Desk equally resulted in "huh -- this is 3-class PS and that is F."
Calls to 1K -- we are unable to do this after checkin.
sighhhhh
My experience at ticket counter, UC and gate -- multiple agents at each -- no one is aware of policy and calls to Help Desk equally resulted in "huh -- this is 3-class PS and that is F."
Calls to 1K -- we are unable to do this after checkin.
sighhhhh
Flying with a 1K client today out of JFK. Booked on the same PNR a week ago and in seats 2A and 2B.
Check today a few hours before departure time and we have been separated in the cabin.
No sets of two seats still available. I'm sure they'll be a lot of help at the airport . . .
Told him that we should have flown AA . . .
Check today a few hours before departure time and we have been separated in the cabin.
No sets of two seats still available. I'm sure they'll be a lot of help at the airport . . .
Told him that we should have flown AA . . .
Jul 25, 2013, 9:06 am
#693
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,173
As it turns out since the objective was an adjacent empty seat it worked out better to stay where I was but it was aggravating to repeatedly hear -- "this is a 3-class plane", "that would be a double upgrade", "never heard of the policy you are describing" from everyone a month after the change.
Jul 25, 2013, 9:31 am
#694
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,849
Jul 25, 2013, 10:53 am
#695
Join Date: Jul 2004
Location: NYS
Programs: UA 1K MM, IHG Plat Amb, HH Diamond
Posts: 311
I actually have 2 of these flights booked in August. I have 1A and 1D booked all the way around. Today I called and spoke to a former CO agent on the phone. He said that a memo was passed out recently to all agents about these issues. He said that the seats were in fact being changed at around the 72 hour mark but that agents were aware of this. He said that the system was putting those who belong there back into their original seats before the 24 hour mark. Lets hope it works.
He was also under the immpression that all these PS birds were equipped with wifi. I thought it was only the new ones that were already reconfigured. Anyone know who is right?
He was also under the immpression that all these PS birds were equipped with wifi. I thought it was only the new ones that were already reconfigured. Anyone know who is right?
Jul 25, 2013, 10:55 am
#696
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,849
I actually have 2 of these flights booked in August. I have 1A and 1D booked all the way around. Today I called and spoke to a former CO agent on the phone. He said that a memo was passed out recently to all agents about these issues. He said that the seats were in fact being changed at around the 72 hour mark but that agents were aware of this. He said that the system was putting those who belong there back into their original seats before the 24 hour mark. Lets hope it works.
He was also under the immpression that all these PS birds were equipped with wifi. I thought it was only the new ones that were already reconfigured. Anyone know who is right?
He was also under the immpression that all these PS birds were equipped with wifi. I thought it was only the new ones that were already reconfigured. Anyone know who is right?
Jul 25, 2013, 10:58 am
#697
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
Indeed, wifi is basically the main point of ps when you're in Y. In fact, if you book on a ps route and end up on an a/c without wifi -- even if that was the expected a/c the whole time -- you get an email a couple days before the flight with a number to call to change the flight if the lack of wifi is a problem. The number connects you to The Best Agent In The World, who will do basically anything you ask for, within reason, for free.
Jul 25, 2013, 2:02 pm
#699
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
An SFO UC agent may be aware but as of this week, at least 3 SFO UC agents have never heard of the policy and were unable to help.
As it turns out since the objective was an adjacent empty seat it worked out better to stay where I was but it was aggravating to repeatedly hear -- "this is a 3-class plane", "that would be a double upgrade", "never heard of the policy you are describing" from everyone a month after the change.
As it turns out since the objective was an adjacent empty seat it worked out better to stay where I was but it was aggravating to repeatedly hear -- "this is a 3-class plane", "that would be a double upgrade", "never heard of the policy you are describing" from everyone a month after the change.
Jul 25, 2013, 2:08 pm
#700
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,173
The better question is if, like the newish int'l policy, do GS get IFL access if they're in PS BF...
Jul 25, 2013, 3:38 pm
#702
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,752
If UA implemented this policy, why didn't they do it properly? They have had how long now to correct any problems?
Jul 25, 2013, 4:42 pm
#703
Join Date: May 2009
Location: PHL
Posts: 2,842
Ok, GS members in Business and continuing GF paxs. That can't be that many people. Also that was from almost 5 months ago when they said they would have more information about the JFK IFL later in the year.
Jul 25, 2013, 6:15 pm
#704
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
My guess is until the broader club is renovated it will be in service.
Was speaking to a United exec who actually wanted dedicated Global Services lounges built post merger, but noted budget constraints preventing that.
Jul 25, 2013, 7:30 pm
#705
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,752
There's really very little incremental cost to keeping it as is. The champagne / food are variable. There is no extra staffing, just a bit of extra cleaning.
My guess is until the broader club is renovated it will be in service.
Was speaking to a United exec who actually wanted dedicated Global Services lounges built post merger, but noted budget constraints preventing that.
My guess is until the broader club is renovated it will be in service.
Was speaking to a United exec who actually wanted dedicated Global Services lounges built post merger, but noted budget constraints preventing that.
United giveth and United taketh away . . .