Mar 14, 2020, 10:54 am
Last edit by: WineCountryUA
This is an archive thread, the active thread is Pricing & Speed Performance of UA in-flight Wifi
Pricing appears to be based upon the sector length, with a new purchase required for each sector.
Due to the nature of the satellite system, high latency is to be expected when using the system.
Here's the list of specific UA planes that have wifi.
And here's the overview from united.com.
Subscriptions are now offered which allow for unlimited wifi on flights
Pricing appears to be based upon the sector length, with a new purchase required for each sector.
Due to the nature of the satellite system, high latency is to be expected when using the system.
Here's the list of specific UA planes that have wifi.
And here's the overview from united.com.
Subscriptions are now offered which allow for unlimited wifi on flights
Pricing & Speed Performance of UA in-flight Wifi {Archive}
Jan 26, 2019, 10:25 pm
#497
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
Jan 26, 2019, 10:45 pm
#498
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
It would be interesting to know the outer edge of the price insensitivity of business travelers on the premium t-cons. I'm guessing $40 is getting pretty close, especially considering how crappy the connectivity is.
Jan 27, 2019, 12:06 am
#499
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
Jan 27, 2019, 1:10 am
#500
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
Yes. gogo all day pass
Jan 27, 2019, 6:42 am
#501
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
nes from Amex work too;
Jan 27, 2019, 8:46 am
#502
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Yes. gogo all day pass
How can I find out ahead of time if mine is gogo?
Jan 27, 2019, 9:29 am
#503
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
Jan 27, 2019, 9:19 pm
#504
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,236
Got the same (outrageous) pricing on EWR-SFO this past weekend (on a PMUA 752). Even though I can expense it, I'm not spending that much of my company's money on a service with (well documented elsewhere) issues.
Jan 28, 2019, 3:37 pm
#505
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,211
Strange new technical issue on my last two flights....the good - wifi was working and connection speed was actually decent....the bad - the connection to UnitedWifi would drop on its own if I put the phone down even for a minute and it took multiple reboots to get connected again.
Not sure if the wifi system was booting me off or it's my phone problem.
Not sure if the wifi system was booting me off or it's my phone problem.
Feb 8, 2019, 1:47 pm
#506
formerly skyccord
Join Date: Jul 2012
Location: NYC
Programs: United Premier Platinum, Hertz President Circle, Marriott/SPG Premier Plat Elite, Avis Preferred
Posts: 269
EWR-IAH - $30 for entire flight
LAX-SYD - $22.99 for entire flight
Skipped the EWR-IAH buy. I didn't even bother to look on the IAH-LAX leg. But I'm writing this while on the LAX-SYD and speed tests say 22mb down and about 1mb. My usage is telling me that it's not where near that.
"
ping 8.8.8.8
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=818ms TTL=116
Reply from 8.8.8.8: bytes=32 time=905ms TTL=116
Reply from 8.8.8.8: bytes=32 time=841ms TTL=116
Ping statistics for 8.8.8.8:
Packets: Sent = 3, Received = 3, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 818ms, Maximum = 905ms, Average = 854ms
"
LAX-SYD - $22.99 for entire flight
Skipped the EWR-IAH buy. I didn't even bother to look on the IAH-LAX leg. But I'm writing this while on the LAX-SYD and speed tests say 22mb down and about 1mb. My usage is telling me that it's not where near that.
"
ping 8.8.8.8
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=818ms TTL=116
Reply from 8.8.8.8: bytes=32 time=905ms TTL=116
Reply from 8.8.8.8: bytes=32 time=841ms TTL=116
Ping statistics for 8.8.8.8:
Packets: Sent = 3, Received = 3, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 818ms, Maximum = 905ms, Average = 854ms
"
Feb 9, 2019, 1:36 am
#507
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
EWR-IAH - $30 for entire flight
LAX-SYD - $22.99 for entire flight
Skipped the EWR-IAH buy. I didn't even bother to look on the IAH-LAX leg. But I'm writing this while on the LAX-SYD and speed tests say 22mb down and about 1mb. My usage is telling me that it's not where near that.
"
ping 8.8.8.8
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=818ms TTL=116
Reply from 8.8.8.8: bytes=32 time=905ms TTL=116
Reply from 8.8.8.8: bytes=32 time=841ms TTL=116
Ping statistics for 8.8.8.8:
Packets: Sent = 3, Received = 3, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 818ms, Maximum = 905ms, Average = 854ms
"
LAX-SYD - $22.99 for entire flight
Skipped the EWR-IAH buy. I didn't even bother to look on the IAH-LAX leg. But I'm writing this while on the LAX-SYD and speed tests say 22mb down and about 1mb. My usage is telling me that it's not where near that.
"
ping 8.8.8.8
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=818ms TTL=116
Reply from 8.8.8.8: bytes=32 time=905ms TTL=116
Reply from 8.8.8.8: bytes=32 time=841ms TTL=116
Ping statistics for 8.8.8.8:
Packets: Sent = 3, Received = 3, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 818ms, Maximum = 905ms, Average = 854ms
"
LAX-SYN is satellite service, so 850 ms ping is pretty close to best case scenario, and is in no way inconsistent with 22 Mbps down and 1 up.
I was on a 737 the other day and it said "Thales" was the provider.
I only (tried) to use it the last hour of the ORD-MCO flight, but it was atrocious.
Feb 9, 2019, 8:17 am
#508
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,970
Yep. I had a similar speed reading at the end of NRT-IAH recently. I assumed that most others had stopped using the Internet by that point in the flight and that I had the connection to myself. In any event, after all of the griping here recently, I was pleasantly surprised.
Feb 13, 2019, 6:28 am
#509
formerly skyccord
Join Date: Jul 2012
Location: NYC
Programs: United Premier Platinum, Hertz President Circle, Marriott/SPG Premier Plat Elite, Avis Preferred
Posts: 269
What does your ping have to do with your bandwidth?
LAX-SYN is satellite service, so 850 ms ping is pretty close to best case scenario, and is in no way inconsistent with 22 Mbps down and 1 up.
I was on a 737 the other day and it said "Thales" was the provider.
I only (tried) to use it the last hour of the ORD-MCO flight, but it was atrocious.
LAX-SYN is satellite service, so 850 ms ping is pretty close to best case scenario, and is in no way inconsistent with 22 Mbps down and 1 up.
I was on a 737 the other day and it said "Thales" was the provider.
I only (tried) to use it the last hour of the ORD-MCO flight, but it was atrocious.
Feb 13, 2019, 9:11 am
#510
Join Date: Jul 2010
Location: ORD
Programs: United 1K, Marriott Platinum Premier
Posts: 112
I want to also report that on my recent flight from ORD to SFO, on a 777-200 that was recently refurbished with the new Polaris seats and Premium Econ, I received 30mbps down and 6 mbps up, on the Panasonic system. It was probably the fastest Panasonic system I've ever used, so I'm guessing it was one of those "next-gen" systems. This was also early in the flight when not many folks have logged into the WiFi yet, but I was satisfied with the speed and reliability throughout the entire flight, and being able to use the internet to work and surf throughout the entire flight was great.
I just hope they can fix the planes with the older Panasonic systems soon, because those are crap.
I just hope they can fix the planes with the older Panasonic systems soon, because those are crap.