Last edit by: aacharya
Source: https://hub.united.com/en-us/News/Co...g-process.aspx
Pre-Boarding
Premier Access Boarding
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Pre-Boarding
- Customers with Disabilities
- Global Services
- Uniformed Military Personnel
- Families with Children Age Two and Under
Premier Access Boarding
- Group 1: Premier 1K, Premier Platinum, BusinessFirst, and First.
- Group 2: Premier Gold, Star Gold, Premier Silver*, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle Seats (Aisle Seats on UA Express)
- Group 5 - Aisle Seats
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
United's Current Boarding Process (with Wiki) [Revised, May 2013]
#856
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Feedback so far
Just completed 2 segments with the new system. I took pics which I will upload later. First from LAX to IAH. Red eye mid con (ugh.... as someone else mentioned, friends don't let friends fly red eye mid cons). The GA was very clear about new boarding process and asked firmly twice DO NOT APPROACH until you group is called. Also said twice DO NOT BLOCK the entry. For the first time in my last 10 segments I was able to actually walk right up when GS was called.. Also, I noticed that the GA did not proceed to group 1 until I was down the walkway, so plenty of time to ensure other GS could make it.
Then came IAH to FLL. Opposite in all regards. GA did not say anything to set expectations. Lice were everywhere at t-5. Called out military, waited 3 seconds, called out GS and without any pause also Group 1. I stood well back as always until boarding call, and was only able to be mid pack of about 25 people in group 1.
Morale is it is all up to how the GA does their job. If they do it well, this system (and I think any system) works well. If not, then not.
Then came IAH to FLL. Opposite in all regards. GA did not say anything to set expectations. Lice were everywhere at t-5. Called out military, waited 3 seconds, called out GS and without any pause also Group 1. I stood well back as always until boarding call, and was only able to be mid pack of about 25 people in group 1.
Morale is it is all up to how the GA does their job. If they do it well, this system (and I think any system) works well. If not, then not.
#857
Join Date: Dec 2009
Location: ORD
Posts: 870
Just made Gold for the first time in life. What a way to welcome a new elite member! Half the flight will now board with my group. The old days of gate-checking my carry on are coming back.
#858
Join Date: May 2012
Programs: UA 1K, *G, Hertz PC, Hilton Diamond
Posts: 33
This new boarding process sucks!!! Was just on a flight from PHL-IAH in Paid F. Arrived at the gate 5 minutes before boarding and they had already started boarding Group 1. By the time I had gotten on the plane all of the overhead bins in F were full as well as every bind back to row 21. I gate checked my bag instead of playing salmon at the end of my flight. there were 3 other PAX in F that did the exact same thing. Another PAX in F decided to put his bag in row 22. he waited in an F seat until the plane cleared to get his bag. PATHETIC on all accounts.
There is no longer any benefit to being a 1K member. It is a travesty that you have to be a GS in order to get any kind of special treatment. I guess 100K+ miles doesn't mean anything to $misek. Looks like I am going to take a status match with AA. Speaking with my $$$.
There is no longer any benefit to being a 1K member. It is a travesty that you have to be a GS in order to get any kind of special treatment. I guess 100K+ miles doesn't mean anything to $misek. Looks like I am going to take a status match with AA. Speaking with my $$$.
#859
Join Date: May 2010
Programs: UA Premier Platinum
Posts: 249
[QUOTE=GoAmtrak;20021896]I'm sorry, but let's not pretend that we don't all have parochial interests to protect. 75K is a lot of flying and as a PP I'm sure you feel that the recognition of Group 1 is proper. It's positive that UA retained both the PP and 1K levels. But I think you're comparing apples to oranges. PMUA 1Ks were used an exclusive boarding lane that had no lower tiers, not just a higher boarding priority.
At some point you have to exclude lower tiers to make it really work.
[\QUOTE]
I fully agree with you. You and other 1Ks have flown more than me and hence deserve higher priority. No question about that. My main issue is with 1Ks who would love to board with GSes and then proceed to give pious statements about why Plats should not board with them. By the same token, Plats should before Golds and so on.
At some point you have to exclude lower tiers to make it really work.
[\QUOTE]
I fully agree with you. You and other 1Ks have flown more than me and hence deserve higher priority. No question about that. My main issue is with 1Ks who would love to board with GSes and then proceed to give pious statements about why Plats should not board with them. By the same token, Plats should before Golds and so on.
#860
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
Then came IAH to FLL. Opposite in all regards. GA did not say anything to set expectations. Lice were everywhere at t-5. Called out military, waited 3 seconds, called out GS and without any pause also Group 1. I stood well back as always until boarding call, and was only able to be mid pack of about 25 people in group 1.
Morale is it is all up to how the GA does their job. If they do it well, this system (and I think any system) works well. If not, then not.
#861
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,028
Maybe UA ought to increase the hurdle for elite levels - maybe to 50k/100k/150k. That ought to thin the ranks at the top. Also make CC holders purchase W fare or higher to get priority boarding. They could still advertise "Priority Boarding" but with an * and the requisite small print.
Last edited by iluv2fly; Jan 10, 2013 at 9:31 pm Reason: merge
#862
Join Date: Nov 2009
Location: Between EWR & PHL
Programs: UA MileagePlus dirt (former hard-way Silver); AS Mileage Plan MVP; Hilton Honors Silver
Posts: 1,586
If anyone has Scott McCartney's email address from the WSJ, this would make an interesting follow up story from his lambasting of United in last week's column.
I'm going to post something about this thread on his twitter feed. If some of you jump in, we might be able to get some media attention on this. https://mobile.twitter.com/MiddleSeat
Threads on FT with 50000+ views in 3 days tend to get some attention
I'm going to post something about this thread on his twitter feed. If some of you jump in, we might be able to get some media attention on this. https://mobile.twitter.com/MiddleSeat
Threads on FT with 50000+ views in 3 days tend to get some attention
#863
Join Date: May 2010
Programs: UA Premier Platinum
Posts: 249
So you are saying that a mom with a 6-month old infant should not be allowed to pre board just because others have abused the privilege?
Agreed. The GAs should enforce the rule and prevent abuse. I still think legitimate cases shoud at the very least be treated on a case by case basis with clear instructions given to GAs on what to look for.
Agreed. The GAs should enforce the rule and prevent abuse. I still think legitimate cases shoud at the very least be treated on a case by case basis with clear instructions given to GAs on what to look for.
Last edited by iluv2fly; Jan 10, 2013 at 10:04 pm Reason: merge
#864
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
#865
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
This new boarding process sucks!!! Was just on a flight from PHL-IAH in Paid F. Arrived at the gate 5 minutes before boarding and they had already started boarding Group 1. By the time I had gotten on the plane all of the overhead bins in F were full as well as every bind back to row 21. I gate checked my bag instead of playing salmon at the end of my flight. there were 3 other PAX in F that did the exact same thing. Another PAX in F decided to put his bag in row 22. he waited in an F seat until the plane cleared to get his bag. PATHETIC on all accounts.
There is no longer any benefit to being a 1K member. It is a travesty that you have to be a GS in order to get any kind of special treatment. I guess 100K+ miles doesn't mean anything to $misek. Looks like I am going to take a status match with AA. Speaking with my $$$.
There is no longer any benefit to being a 1K member. It is a travesty that you have to be a GS in order to get any kind of special treatment. I guess 100K+ miles doesn't mean anything to $misek. Looks like I am going to take a status match with AA. Speaking with my $$$.
#866
Join Date: Mar 2012
Location: IAD
Programs: UA GS, 1MM; Marriott Lifetime Titanium Elite
Posts: 561
On SEA-SFO tonight. A319 63 premier members based on list and upgrades. Group one was about ~30 but it appeared smooth. everyone quickly stowing bags and etc.
On the SFO-IAD redeye. 752. It is also a premier-fest something like 70 total premier. Will see how it goes. It is not at one of the newly organized gates.
On the SFO-IAD redeye. 752. It is also a premier-fest something like 70 total premier. Will see how it goes. It is not at one of the newly organized gates.
#867
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
#869
Join Date: Nov 2012
Location: LAX BKK
Programs: United Premier 1K, Hertz Gold, HHonors Gold
Posts: 46
Well, my 2 cents on this matter is that Group 1 is too big, GS should go first after families with kids, military, disabled, as pre board. Or GS + 1K. should be in 1 group. The Plat and Gold in second group. Credit card and silver in 3rd group. Then general suckers.
#870
Join Date: May 2010
Programs: UA Premier Platinum
Posts: 249
In that situation let the mom and infant pre board and ask the rest to board with their boarding group.
Edit: that was a reply to aacharya's post. Sorry first time using the iPhone app.
Edit: that was a reply to aacharya's post. Sorry first time using the iPhone app.