Yet Another System Problem
Dec 9, 2012 | 12:06 pm
#1
Original Poster
FlyerTalk Evangelist
Join Date: Jul 2002
Location: Still going through ORD security when boarding has already started
Programs: AA EXP, UA Silver, HH Gold, Bonvoy Gold, IHG Plat, Hyatt Disco, Reno Air MEGA Platinum
Posts: 10,322
Yet Another System Problem
Just called MP to extend a Dec. expiring SWU after it failed to clear for the 2nd straight flight 
Seemingly competent agent tried to extend it and said there was a problem with the system and to please hold while she checks.
After nearly 15 mins on hold, she told me there is a "system delay" and I need to call back in 24 hours.
If you don't laugh, you'll cry. I am SO done with this airline.
Seemingly competent agent tried to extend it and said there was a problem with the system and to please hold while she checks.
After nearly 15 mins on hold, she told me there is a "system delay" and I need to call back in 24 hours.
If you don't laugh, you'll cry. I am SO done with this airline.
Dec 9, 2012 | 12:09 pm
#2
Join Date: Jul 2008
Location: PGD
Programs: AS Titanium, DL 1MM, UA 1MM
Posts: 449
Just called MP to extend a Dec. expiring SWU after it failed to clear for the 2nd straight flight
Seemingly competent agent tried to extend it and said there was a problem with the system and to please hold while she checks.
After nearly 15 mins on hold, she told me there is a "system delay" and I need to call back in 24 hours.
If you don't laugh, you'll cry. I am SO done with this airline.
Seemingly competent agent tried to extend it and said there was a problem with the system and to please hold while she checks.
After nearly 15 mins on hold, she told me there is a "system delay" and I need to call back in 24 hours.
If you don't laugh, you'll cry. I am SO done with this airline.
Dec 9, 2012 | 12:19 pm
#3
Original Poster
FlyerTalk Evangelist
Join Date: Jul 2002
Location: Still going through ORD security when boarding has already started
Programs: AA EXP, UA Silver, HH Gold, Bonvoy Gold, IHG Plat, Hyatt Disco, Reno Air MEGA Platinum
Posts: 10,322
Dec 9, 2012 | 12:22 pm
#4
Join Date: Feb 2010
Programs: UA GS, MM
Posts: 169
Do you mean they were set to expire in November and you had them extended?
I'm just curious because I had two RPUs expire on 30 Nov and I was considering calling to see if they could be reinstated now that all other have been extended. Worth a try maybe?
Dec 9, 2012 | 12:42 pm
#5
Join Date: Feb 2007
Location: SFO/STS
Programs: UA Gold-1MM, Hhonors Diamond, Marriott/SPG Gold
Posts: 1,094
Called to get uncleared regionals put back in, and I get the lovely greeting "thank you for being platinum", ok... me-"I am 1K", UA-- "no not yet, you have not hit 100,000 yet", me- "uhm that is for this year, what about last year??" UA--" uhm hold on there is a system issue", 6 minutes on hold, UA--"yah, I looked it up on line, and you are 1K". Thanks!!
So then we moved on to the un-returned RPU, UA-"oh they put it back in", me--"no they didn't", UA--"uhm hold please", 5 more minutes UA-- ok I can put it back in now".
Does anything actually work at the new United??
To answer my own question, "NO". I hate to even type this, but they returned my un-used RPU as a GPU.
So then we moved on to the un-returned RPU, UA-"oh they put it back in", me--"no they didn't", UA--"uhm hold please", 5 more minutes UA-- ok I can put it back in now".
Does anything actually work at the new United??
To answer my own question, "NO". I hate to even type this, but they returned my un-used RPU as a GPU.
Last edited by iluv2fly; Dec 9, 2012 at 1:08 pm Reason: merge
Dec 9, 2012 | 9:48 pm
#6
Join Date: Aug 2011
Location: IAH + SLC
Programs: UA - 1K, DL-DM, Hilton Gold, IHG Platinum, Marriott Titanium Lifetime
Posts: 2,926
Dec 9, 2012 | 10:44 pm
#7
Join Date: Dec 2006
Location: Izamal, Yucatan
Programs: Previously 5 year AS Gold 75, UA MM Lifetime Gold
Posts: 787