Called to get uncleared regionals put back in, and I get the lovely greeting "thank you for being platinum", ok... me-"I am 1K", UA-- "no not yet, you have not hit 100,000 yet", me- "uhm that is for this year, what about last year??" UA--" uhm hold on there is a system issue", 6 minutes on hold, UA--"yah, I looked it up on line, and you are 1K". Thanks!!

So then we moved on to the un-returned RPU, UA-"oh they put it back in", me--"no they didn't", UA--"uhm hold please", 5 more minutes UA-- ok I can put it back in now".

Does anything actually work at the new United??

To answer my own question, "NO". I hate to even type this, but they returned my un-used RPU as a GPU.