Dec 2, 2013, 10:00 am
Last edit by: WineCountryUA
As of the last update from an inside source, the meal choice prioritization policy is to prioritize in this order:
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi, UA-NYC,
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi everyone,
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]
Jun 25, 2013, 12:11 pm
#841
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
And the thread you referenced above was regarding ORD-HNL. [Unduly personalized text deleted by Moderator per FT Rules.]
Last edited by Ocn Vw 1K; Jun 25, 2013 at 2:31 pm
Jun 25, 2013, 2:44 pm
#842
Join Date: Oct 2012
Location: BOS
Programs: MP,MR Silver,Avis
Posts: 848
FA got to my wife and me and said sorry only beef chipotle wrap left, ran out of salads. We said ok. FA went to next person, who must have had higher status, and said would you like the chicken salad or the beef wrap, they said salad and got it. Ok, I can understand giving priority to higher ups but why flat out lie? Just ask for first and second choice and say you will do what you can if run out of first choice. Don't friggin lie and then within easy earshot prove you just lied. And they even made a lame gesture of looking like they were counting how many salads had been ordered to "prove" they had run out.
However, the next person was 1K or GS, and at least one of the salads was ordered by Plat or below, so that person did get a choice.
In that case, what you're asking for the FA to do instead is to flat out lie and "ask for first and second choice and say you will do what you can if run out of first choice", as the FA knew that they were already out of it.
Jun 25, 2013, 2:47 pm
#843
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
straight from 1KVoice:
"To ensure that we properly recognize our Premier customers in our premium cabins, we are expanding the meal order preference to include 1K customers effective November 30, 2012.
Previously, this amenity was offered only to our Global Services customers.
In the premium cabins, flight attendants will take meal orders front to back. Using the Inflight Final Report to identify customer status, they will manage main course entrée preferences out of customer view in the following order, ensuring Global Services customers receive their first choice:
Global Services
· Premier 1K customers
· All other revenue customers
· Pass riders"
The bs that is occurring up front is inexcusable.
"To ensure that we properly recognize our Premier customers in our premium cabins, we are expanding the meal order preference to include 1K customers effective November 30, 2012.
Previously, this amenity was offered only to our Global Services customers.
In the premium cabins, flight attendants will take meal orders front to back. Using the Inflight Final Report to identify customer status, they will manage main course entrée preferences out of customer view in the following order, ensuring Global Services customers receive their first choice:
Global Services
· Premier 1K customers
· All other revenue customers
· Pass riders"
The bs that is occurring up front is inexcusable.
Jun 25, 2013, 3:24 pm
#845
Join Date: Apr 2008
Location: LAX NYC
Programs: UA 1K 3.01MM, Global Entry, RCC LIFETIME (pd $2k in '90)), HH GOLD, Pan Am Clipper Club Lifetime
Posts: 178
This happened to me too. Boarded last in F cabin and purser told me that he took all orders during predeparture bev service and since I was last to arrive...you get what's left.
Jun 25, 2013, 3:51 pm
#846
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
Jun 26, 2013, 4:06 am
#847
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,617
on 950 IAD-BRU the purser went front to back in BF, but on 951 BRU-IAD she went to passengers by status.
Jul 4, 2013, 1:31 pm
#848
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
1141 EWR-SFO meal order taken by status and then front to back. My wife and I had traded seats so she got my priority choice.
Jul 4, 2013, 6:26 pm
#849
Join Date: Dec 2011
Programs: AA EXP
Posts: 317
Current UA Process for Prioritizing Meal Orders in Premium Cabins [2012/13]
I was on lax to Ord and Ord to bru and they went by status
Same bru to iAd on July 1 and iAd to lax
Same bru to iAd on July 1 and iAd to lax
Jul 11, 2013, 12:28 pm
#850
Join Date: Feb 2011
Location: "And I'm in Colorado, when I'm not in some hotel..."
Programs: UA Global Services, IHC Plantinum, HHonors Diamond, Emerald Elite
Posts: 102
Almost all of my flights this year have been less than 2 hours (therefore no meal served). I was excited to see if this was actually true on my LAS-ORD flight yesterday. However (seated in my favorite back row of F) I was asked not first, but dead last. Instead of a nice healthy looking grilled chicken salad I was got what was left - a nasty beef burrito. I didn't want to look like a jerk so I didn't play the "GS" card...
Jul 11, 2013, 12:33 pm
#851
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Almost all of my flights this year have been less than 2 hours (therefore no meal served). I was excited to see if this was actually true on my LAS-ORD flight yesterday. However (seated in my favorite back row of F) I was asked not first, but dead last. Instead of a nice healthy looking grilled chicken salad I was got what was left - a nasty beef burrito. I didn't want to look like a jerk so I didn't play the "GS" card...
Jul 11, 2013, 12:39 pm
#852
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
^ I wouldn't have let it go if I didn't get the choice I wanted (and I would've wanted the salad over the burrito mess, also).
Even if I ended up w/ the burrito, that FA might take notice that there are people that know of the procedures that they are supposed to be following. Maybe on the next flight, the FA may end moving towards following procedure to avoid another embarrassing challenge. The GS and 1K pax on the next flight may unknowingly appreciate your "being a jerk". I wouldn't even call it being a jerk. If the FA knew of the rule and chose to ignore it, then that FA is being the jerk.
Even if I ended up w/ the burrito, that FA might take notice that there are people that know of the procedures that they are supposed to be following. Maybe on the next flight, the FA may end moving towards following procedure to avoid another embarrassing challenge. The GS and 1K pax on the next flight may unknowingly appreciate your "being a jerk". I wouldn't even call it being a jerk. If the FA knew of the rule and chose to ignore it, then that FA is being the jerk.
Jul 11, 2013, 1:17 pm
#853
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
I didn't get my first choice on UA304 (SFO-JFK) on Sunday, sat in row 11 of the old p.s. config. Said "I guess there are a lot of 1ks aboard?", FA said "Yes and they only loaded 4 pastas".
Part of the issue is UA always under caters the meals in F, if they loaded more meals and had better choices this would be much less of a problem.
Part of the issue is UA always under caters the meals in F, if they loaded more meals and had better choices this would be much less of a problem.
Jul 11, 2013, 1:27 pm
#854
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
I didn't get my first choice on UA304 (SFO-JFK) on Sunday, sat in row 11 of the old p.s. config. Said "I guess there are a lot of 1ks aboard?", FA said "Yes and they only loaded 4 pastas".
Part of the issue is UA always under caters the meals in F, if they loaded more meals and had better choices this would be much less of a problem.
Part of the issue is UA always under caters the meals in F, if they loaded more meals and had better choices this would be much less of a problem.
Jul 11, 2013, 1:33 pm
#855
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
Sorry my point was a general one, I think that the LAS-ORD incident was an FA not knowing the rules or ignoring them.