Dec 2, 2013, 10:00 am
Last edit by: WineCountryUA
As of the last update from an inside source, the meal choice prioritization policy is to prioritize in this order:
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi, UA-NYC,
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi everyone,
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]
Aug 26, 2014, 5:08 pm
#1591
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Do the FAs cross-fleet at all yet? I thought that they did.
Regardless, my good experience Saturday morning was on PMCO metal.
Regardless, my good experience Saturday morning was on PMCO metal.
Last edited by goalie; Aug 26, 2014 at 10:20 pm Reason: Removed quote of deleted post
Aug 26, 2014, 5:31 pm
#1592
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UA505 today...stuck in 3F after changing onto the flight from my seat in 2E on UA1761 (hopelessly delayed).
FA announced loudly before we left that he had "5 cheesburgers and 7 salads, hopefully everyone will get their first choice..."
Sure enough, he reached row 3 and said "so everyone here wanted salads, right?"
I wasn't in the mood for a fight as I wasn't that hungry anyways, so I said nothing about it. Maybe I'll write in later. The cabin seemed like it was about half paid F and half upgrades.
FA announced loudly before we left that he had "5 cheesburgers and 7 salads, hopefully everyone will get their first choice..."
Sure enough, he reached row 3 and said "so everyone here wanted salads, right?"
I wasn't in the mood for a fight as I wasn't that hungry anyways, so I said nothing about it. Maybe I'll write in later. The cabin seemed like it was about half paid F and half upgrades.
Aug 26, 2014, 5:45 pm
#1593
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Join Date: Apr 2013
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I don't believe so. I'm sure one of our UA contributors can chime in if that's wrong.
I've had good experiences with crews from both sides lately. Even the flight where the FA did not prioritize, the service was otherwise quite good.
I've had good experiences with crews from both sides lately. Even the flight where the FA did not prioritize, the service was otherwise quite good.
Aug 26, 2014, 6:59 pm
#1594
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PMUA used to print the meal order sheets with status in the boxes for the FAs to use.
This was lost when they moved to SHARES. Now the FA has to take a blank meal order sheet and remember to note the statuses and transfer them to the blank sheet.
Aug 26, 2014, 7:05 pm
#1595
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Join Date: Sep 2003
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As of a month ago, they're not. The in-flight service (from both sides) seems a bit better to me recently, on average. Certainly better than the operations side, on average.
Aug 26, 2014, 7:11 pm
#1596
Join Date: Oct 2011
Location: ORD, MKE
Programs: Bonvoy LT Gold, Hilton Silver, Hyatt Discoverist, Hertz PC, National EE
Posts: 710
Current UA Process for Prioritizing Meal Orders in Premium Cabins
Another data point. Flew home today UA1675 SEA-ORD. Orders taken and meals delivered front to back. Was on a 739 but with a DEN-based flight crew which implies sUA people.
Aug 26, 2014, 7:17 pm
#1598
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Join Date: Apr 2013
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Orders taken front to back means nothing. The question is whether they prioritize.
Aug 26, 2014, 7:19 pm
#1599
Join Date: Oct 2011
Location: ORD, MKE
Programs: Bonvoy LT Gold, Hilton Silver, Hyatt Discoverist, Hertz PC, National EE
Posts: 710
No. Guess I should've added "then" after "and".
Last edited by megalab; Aug 26, 2014 at 7:44 pm
Aug 26, 2014, 7:33 pm
#1601
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No it doesn't. People have been transferred and/or crew could have originated somewhere else. Because a flight is to or from a former UA hub doesn't mean it's a UA crew. There is pmUA staff now in Houston and pmCO staff in Denver, etc
Aug 26, 2014, 7:41 pm
#1602
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
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The manifest does, but the meal order sheet is blank.
PMUA used to print the meal order sheets with status in the boxes for the FAs to use.
This was lost when they moved to SHARES. Now the FA has to take a blank meal order sheet and remember to note the statuses and transfer them to the blank sheet.
PMUA used to print the meal order sheets with status in the boxes for the FAs to use.
This was lost when they moved to SHARES. Now the FA has to take a blank meal order sheet and remember to note the statuses and transfer them to the blank sheet.
Aug 26, 2014, 7:44 pm
#1603
Join Date: Oct 2011
Location: ORD, MKE
Programs: Bonvoy LT Gold, Hilton Silver, Hyatt Discoverist, Hertz PC, National EE
Posts: 710
Anyway, serving meals 1A->1E, 2A->2E etc all the way to 5E implied no prioritization to me.
Aug 26, 2014, 7:52 pm
#1604
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Aug 26, 2014, 8:00 pm
#1605
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Wrong again. Meals are almost always served front to back. Orders are supposed to be taken front to back and then prioritized in galley. In some cases, FAs jump around to take orders. They're not supposed to do it that way. You assumptions are batting zero.