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Consolidated Global Premier Upgrade (GPU) Questions Thread [Archive]

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Old Jun 30, 2013, 7:39 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
This is an archive thread, the active thread is
General PlusPoints (was GPU) earning & usage questions [Consolidated]

Note: the term journey is used here to denote travel between a pair of cities, with one or more layovers, and all segments of the journey are part of the same ticket, confirmation number, and record locator. A one way ticket has one journey. A round trip has two journeys. A multicity ticket has three or more journeys.

Can I apply a GPU to UA metal that is ticketed on non-UA ticket stock?
http://www.flyertalk.com/forum/19321483-post23.html says you can.
http://www.flyertalk.com/forum/19324013-post25.html says not always.

Can I use a GPU on flights operated by other airlines?
Yes, Copa, LH and NH.

On Copa, the rules are the same as for flights operated by UA. It can't be done online, so you have to call. The regular Premier desk can't do it, though, even though Copa uses MP as its loyalty program--you'll need to call (or be transferred to) the Star Alliance Help Desk to complete the process. (And it's an involved process for the agents--they have to duplicate the Copa PNR in SHARES and issue you a separate UA PNR. Betwen *A Desk hold times--no priority for Premiers--and the hassle it is for the agents, plan on 30-45 minutes to get this done. It may be simpler if you booked your Copa tickets through United.) Note that an RPU works anywhere on Copa that a GPU works, so don't waste GPUs unnecessarily.

On LH, the process is completely different. You can use a GPU on LH operated fights only if printed for a specific flight of a specific reservation. See
Update to Lufthansa (LH) GPU Certificate Request Process

I see GPUs for sale on Craigslist or eBay. May I buy them and use them?
We do not recommend this. If UA determines the GPU was sold, you risk having your M+ account terminated and loss of your miles, status, lifetime miles, etc.

If I have upgraded a flight with miles, cash, GPU, RPU, CPU, etc. from Y to J, may I upgrade to F with a GPU?
Policy does not allow this. However, once upgraded to business you may be offered a cash buy-up to F.

If I apply a GPU on a multi segment journey, what happens one or segments clear, and one or more do not?
The exact wording from united.com is:In most cases, the Global Premier Upgrade will be considered used if any segment of an itinerary is upgraded or flown. However, for travel which includes segments in United BusinessFirst or United Global First, the Global Premier Upgrade will be re-deposited if the United BusinessFirst or United Global First segment(s) could not be upgraded.

This has at least three interpretations when the journey consists of segments that have all lie flat seating, and one or more upgrades to BF or GF fails, but one or more upgrades to BF or GF succeeds. The first is that since the wording is not "if any United BusinessFirst or United Global First segment(s) could not be upgraded" the GPU is not redeposited. The second is that the GPU is redeposited, even if for example, ORD-NRT was upgraded, and NRT-SIN was not. The third is that if the longest segment was not upgraded to BF or GF, the GPU is redeposited. In practice, UA agents appear to follow the third interpretation.
UPDATE: The wording in the Mileage upgrade section is a bit clearer and probably also reflects the policy for GPUs.What is the refund policy for MileagePlus Upgrade Awards that do not clear the waitlist?
If you request an upgrade using a MileagePlus Upgrade Award, and none of your travel segments are upgraded, then we will automatically redeposit your miles and co-pay. In most instances, a MileagePlus Upgrade Award will be considered used if any segment of your travel is upgraded. However, if your travel includes requested upgrades to United BusinessFirst® and/or United Global FirstSM, and none of the United BusinessFirst or United Global First segments are upgraded, then your MileagePlus Upgrade Award will not be considered used, even if you are upgraded to United First® or United Business® on another segment. In these instances, we will fully redeposit your miles and co-pay. When applicable, these refunds will occur automatically seven to 10 days after travel.

Redeposits don't always happen automatically, and when you call, you might find agents are trained to follow the longest segment interpretation, whereby if the longest segment is upgraded, even if not BF or GF, then the GPU will not be deposited. See http://www.flyertalk.com/forum/21138703-post394.html of push back and eventual capitulation by UA.

Can I add myself to the wait list within 24 hours of departure?
No, all you can do is attempt to apply the GPU periodically until it clears into upgrade inventory if any opens up. The 1K desk cannot put you on the wait list inside 24 hours because SHARES transfers the flight to airport control.

Do the fare class restrictions apply to domestic flights?
No, you can use a GPU on any fare on any domestic/ any CPU eligible flight.

Is there a maximum layover between segments of a journey?
Unclear. http://www.flyertalk.com/forum/20453548-post221.html is an example of 38 hours, where the 1K desk applied it on behalf of the customer. What is interesting about this case is that 38 hours is well beyond a layover, which implies that in some cases, one GPU can be used for two journeys on the same ticket even if the two journeys are beyond 12 hours apart (12 hours being the pmUA rule – 4 hours for North American / “domestic” only flights).

How is the waitlist prioritized?
United.com details the process in the "Upgrade confirmation priority" section of this page.
For non-CPU flightsIf an upgrade seat becomes available, waitlisted customers are confirmed automatically based on the Premier® status of the redeeming account***, then fare class, then time of request.
For CPU flights, GS and YBM fares will be handled before GPU/Miles/RPU users and finally CPU requests. Within these groups upgrades are prioritized based on Premier® status of the redeeming account***, then fare class.
If not cleared until gate, it is believe the time factor is based on check-in time.

***On 4/15/15 travelers will no longer inherit the status of the redeeming account and will instead be prioritized by the status of the highest premier member on the PNR they are traveling on.

What is the relative waitlist priority of GPU vs Miles
Appears the use of GPU vs Miles has no impact on the waitlist priority.

May I cross two oceans with one GPU?
Yes if the entire journey is on one confirmation number and the max layover rule (above) is met.

Can I avoid upgrade lottery by booking only flights that have upgrade inventory?
Yes, see Post 3-Mar-2012:How to find upgrade inventory [+how to see fare bucket availability]. Note that you have to wait for the flight to ticket, by which time upgrade inventory can disappear. If so, cancel (within 24 hours of booking, so no penalty) and try again.

My GPU is still valid, but my journey starts after the GPU expires. Can I use the GPU for that journey?
No.

My GPU is still valid, but my journey starts before the GPU expires, and ends after the GPU expires. Can I use the GPU for that journey?
Yes if the initial flight scheduled departure is prior to expiration.

Can I let someone else use my GPU?
Yes. They will be waitlisted prioritized based on your status until 4/15/2015 at which point they will be prioritized based on their own status (or lack thereof).

If I let someone else use my GPU, do I have to be on the same reservation, same journey and/or same flight?
No to all.

What happens if there are multiple pax on the same reservation confirmation number and the reservation is split; will the GPU(s) that is(are) waitlisted on one or more pax stay with the new reservation?
Yes.

Why do Non-Revs get assigned seats in First/Business instead of upgrading paying customers?
UA’s policy is paying customers have priority for upgrades. However, per UA’s employee benefit package, Non-Revs can have access to unassigned seats if there are no waitlisted paying customers. This Non-Rev benefit is part of the negotiated employee compensation.
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Consolidated Global Premier Upgrade (GPU) Questions Thread [Archive]

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Old Jan 16, 2013, 5:57 pm
  #151  
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Originally Posted by medellinfein
(not sure if this is the right place for this question; i apologize if not)--

How long does it normally take to convert a paper GPU back to electronic?
Are there any abnormal delay going on now for this reconversion?

I have a few expiring in 1/2013, so every day is of the essense. Is there any way to expedite the process....possibly by calling the 1k desk?
The 1K desk has no clue what a paper GPU is.

IME paper GPUs convert back to electronic pretty quickly, but the hard part is getting them there. Send them priority mail. If USPS will over night to the M+ PO box (I don't recall if they do), then that will be the quickest way.

I think you have enough posts for coupon connection. See if you can trade with someone who needs paper GPU but has electronic, and similarly is in a time bind.
mre5765 is offline  
Old Jan 18, 2013, 7:38 pm
  #152  
 
Join Date: Jan 2013
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GPU and a UDU non-US Segment

Hi guys,

My return from business trip BOM-EWR is ending up back-to back with a family trip scheduled to SJD. I have the possibility of booking the return BOM-EWR-SJD which is slightly more expensive than having a new departure immediately after my arrival (plus it sets me up so if I have to make a change it is one change fee and not two).

Right now BOM-EWR is wait list and EWR-SJD is R4, so that segment should clear immediately.

Question: If BOM-EWR doesn't clear, will it be treated as an overwater segment and EWR-SJD as a domestic segment (in other words, will I get the GPU back, as if it were BOM-EWR-LAX and the EWR-LAX only cleared) or will it be treated as international and therefore consume the GPU irrespective of the long haul waitlist clearing?

I know I can use a regional on the EWR-SJD leg and I'd rather run the risk of "wasting" it if I'm not going to get the GPU back.

Thanks.
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Old Jan 18, 2013, 9:33 pm
  #153  
 
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Originally Posted by uastar76
Hi guys,

My return from business trip BOM-EWR is ending up back-to back with a family trip scheduled to SJD. I have the possibility of booking the return BOM-EWR-SJD which is slightly more expensive than having a new departure immediately after my arrival (plus it sets me up so if I have to make a change it is one change fee and not two).

Right now BOM-EWR is wait list and EWR-SJD is R4, so that segment should clear immediately.

Question: If BOM-EWR doesn't clear, will it be treated as an overwater segment and EWR-SJD as a domestic segment (in other words, will I get the GPU back, as if it were BOM-EWR-LAX and the EWR-LAX only cleared) or will it be treated as international and therefore consume the GPU irrespective of the long haul waitlist clearing?

I know I can use a regional on the EWR-SJD leg and I'd rather run the risk of "wasting" it if I'm not going to get the GPU back.

Thanks.
As long as all is booked on a single ticket and layover in EWR is <12h, you should be able to apply a single GPU to BOM-EWR-SJD and get it back if only EWR-SJD clears (since the latter is not business-first market).
CASAFlyer is offline  
Old Jan 18, 2013, 9:49 pm
  #154  
 
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Extra GPU pulled: how to best handle the situation?

I need some expert advice because a phone agent pulled an extra gpu for an upcoming trip.

What is the best way of getting everything straightened up, without the risk of losing the confirmed upgrade?

This is the situation: Waitlisted with a GPU on LAX-MEL, I noticed that SFO-SYD for the day was R1, so I called in to change the ticket. The change fee plus a few bucks of extra taxes/fare difference were worth to secure such a though upgrade!

However, the reservation agent made a big mess with my GPU balance. I was put on hold for like five minutes, and then assured that all was in order... I logged into my MP account and see that 5 GPUs have been pulled and 4 redeposited... Not clear what has been done, since I had both outbound and inbound waitlisted with GPUs already, so it should have been redeposit one (or two if return altered and then restored) and re-apply one (or two if return was redeposited).

The agent asked me if I wanted to upgrade SYD-MEL as well, so perhaps she pulled one GPU for SFO-SYD and one for SYD-MEL??

Question is now how do I rectify this without risking another non-expert reservation agent to cancel my confirmed upgrade? Should I wait until Monday to call Mileage Plus 1k desk? Or better to wait until after I have flown the outbound (later next week)?

Any insight is really appreciated... I miss so much the pmUA where you could see online detailed information on how each SWUs was used...

Thanks!

------ UPDATE on Jan 22 ------

Problem solved: I called MP (not reservation) and the friendly agent could see that two GPUs had been pulled, one for SFO-SYD and one for SYD-MEL. After a few minutes one GPU was redeposited in my account. I was even able to get a good rear facing seat today (thanks expertflyer both for the R1 and the seat notification), so I am looking forward to a good flight

Last edited by CASAFlyer; Jan 22, 2013 at 10:32 am Reason: update on resolution
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Old Jan 26, 2013, 2:53 pm
  #155  
 
Join Date: Oct 2009
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GPU's on two separate tickets?

I'm sure the answer is in the forum somewhere, and likely negative, but cannot find it.

If I have two separate tix, all on UA metal, both eligible for GPU, and the second flight about 4 hours after the first, can I use one GPU for both?

Thanks!
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Old Jan 26, 2013, 2:58 pm
  #156  
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Originally Posted by northpole999
..If I have two separate tix, all on UA metal, both eligible for GPU, and the second flight about 4 hours after the first, can I use one GPU for both?..
not if seperate PNRs.
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Old Jan 26, 2013, 3:02 pm
  #157  
 
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Originally Posted by northpole999
I'm sure the answer is in the forum somewhere, and likely negative, but cannot find it.

If I have two separate tix, all on UA metal, both eligible for GPU, and the second flight about 4 hours after the first, can I use one GPU for both?

Thanks!
You know the answer is no...
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Old Jan 26, 2013, 3:23 pm
  #158  
 
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Originally Posted by alexperi
You know the answer is no...

Boo! Hiss! And thanks!
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Old Jan 26, 2013, 3:25 pm
  #159  
 
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Originally Posted by WineCountryUA
not if seperate PNRs.

Actually, your use of "PNR" made me curious about something. Is is possible to merge PNRs if they are both issued on UA 016 stock? If so, would that allow GPU for both? Sorry, just trying!
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Old Jan 26, 2013, 3:38 pm
  #160  
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Originally Posted by northpole999
Actually, your use of "PNR" made me curious about something. Is is possible to merge PNRs if they are both issued on UA 016 stock? If so, would that allow GPU for both? Sorry, just trying!
Merging PNRs is not possible.
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Old Jan 26, 2013, 4:31 pm
  #161  
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In the paper SWU days, it was possible to use them across separate PNR's.
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Old Jan 28, 2013, 7:20 pm
  #162  
 
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GPU on mixed fare class domestic segment of international itinerary

Seeking the expertise on those that have used a GPU on mixed fare class.

If I have a LAX - EWR (T-class) connecting to a EWR - BOM (W-class), same ticket:

- will the T-class domestic portion clear during CPU (as T-class is not GPU eligible) or whenever R inventory is available as it is part of the GPU usage?
(EWR - BOM has no R inventory so with a W-class, it looks like it will be waitlisted)

I'm asking because a T/W ticket is $58 less than a W/W ticket and wanted to make sure before I purchase.

(I'm hopefully being sponsored so I can't personally dummy book and upgrade from my non-existent GPU account )

Thanks in advance.
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Old Jan 28, 2013, 7:48 pm
  #163  
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Originally Posted by myperks
Seeking the expertise on those that have used a GPU on mixed fare class.

If I have a LAX - EWR (T-class) connecting to a EWR - BOM (W-class), same ticket:

- will the T-class domestic portion clear during CPU (as T-class is not GPU eligible) or whenever R inventory is available as it is part of the GPU usage?
(EWR - BOM has no R inventory so with a W-class, it looks like it will be waitlisted)

I'm asking because a T/W ticket is $58 less than a W/W ticket and wanted to make sure before I purchase.

(I'm hopefully being sponsored so I can't personally dummy book and upgrade from my non-existent GPU account )

Thanks in advance.
The T class will clear immediately with a GPU if there is R space, if not it will waitlist like your EWR-BOM flight.
PDXPremier is offline  
Old Jan 29, 2013, 8:40 pm
  #164  
 
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Originally Posted by PDXPremier
The T class will clear immediately with a GPU if there is R space, if not it will waitlist like your EWR-BOM flight.
thanks PDXPremier.
wasn't sure from reading the GPU page on UA site.
myperks is offline  
Old Jan 30, 2013, 6:33 pm
  #165  
 
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whew! just got my gpu's until 2014! thanks for the reminder!
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