Premier members who have Chase-issued credit cards are eligible for award ticket upg.
Aug 4, 2011, 11:16 am
#196
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
Just redeemed for a reward ticket on CO out of my account for my husband (no status). I also hold the Presidential card in my name.
Was able to select elite seat for him, but not E+. His OP number is in his profile.
Should I remove it to better his chance of the upgrade loophole working?
Was able to select elite seat for him, but not E+. His OP number is in his profile.
Should I remove it to better his chance of the upgrade loophole working?
Aug 4, 2011, 5:34 pm
#197
Join Date: May 2011
Posts: 5,814
Just an update -- did OLCI and no upgrade list. Not surprised and knew calling them wouldn't help because they have no control.
I decided to call just for the heck of it. When I called, the agent knew immediately what I was talking about (amazing!!!) but said that I won't be on the upgrade list until everyone else clears as a courtesy. It was a nice + short 5 minute call but uhhhhhhhhhh...... anyone hear that explanation before?
I decided to call just for the heck of it. When I called, the agent knew immediately what I was talking about (amazing!!!) but said that I won't be on the upgrade list until everyone else clears as a courtesy. It was a nice + short 5 minute call but uhhhhhhhhhh...... anyone hear that explanation before?
Aug 5, 2011, 8:15 am
#198
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Rant?? ... I reserve that for the CO apologists & ill mannered trolls who try and incite those of us who want the airline to be better ... your comment is a good rationale for why CO elites routinely rank the OPSC as low as they do ... if you don't expect any service when you call the OPSC, good for you - sucks for the rest of us ... I'm surprised you don't expect the OPSC CSRs to know about a program that's being advertised as being *available* inside of 48 hours
In my book, its totally reasonable to expect the CO OPSC to know of a promotion/benefit *before* its available ... better yet, how about some rudimentary call center managment - manage and educate your CSRs about *upcoming* events and promos, develop SOPs so you don't give out wildly divergent answers to regular questions, try to get your average time on hold down to reasonable levels, monitor your abandon rates, try to make sure you have CSRs who can enunciate, don't talk with their mouths full, carry on personal conversations in earshot of the mike, maybe some auditing and retrospective analysis to determine best practices??? ... if any of the above is happening, I'm flabbergasted ... it seems like CSRs and even the PPElite CSRs are circling the drain in terms of service and capability prior to "the big merge"
my on hold time for the PPEllite desk has gone from near instantaneous when the program rolled out to 10+ minutes now ... the level of professionalism as reflected by being able to give minimally accurate info has decreased ... the aspiration to good/great service has vanished (e.g. transfers to other departments are now dropped into the CO IVR hell as opposed to staying on the call and being managed) ... etc... etc... etc...
Thanks for lowering the bar aacharya
In my book, its totally reasonable to expect the CO OPSC to know of a promotion/benefit *before* its available ... better yet, how about some rudimentary call center managment - manage and educate your CSRs about *upcoming* events and promos, develop SOPs so you don't give out wildly divergent answers to regular questions, try to get your average time on hold down to reasonable levels, monitor your abandon rates, try to make sure you have CSRs who can enunciate, don't talk with their mouths full, carry on personal conversations in earshot of the mike, maybe some auditing and retrospective analysis to determine best practices??? ... if any of the above is happening, I'm flabbergasted ... it seems like CSRs and even the PPElite CSRs are circling the drain in terms of service and capability prior to "the big merge"
my on hold time for the PPEllite desk has gone from near instantaneous when the program rolled out to 10+ minutes now ... the level of professionalism as reflected by being able to give minimally accurate info has decreased ... the aspiration to good/great service has vanished (e.g. transfers to other departments are now dropped into the CO IVR hell as opposed to staying on the call and being managed) ... etc... etc... etc...
Thanks for lowering the bar aacharya
Not sure about lowering the bar, if you keep changing which bar it is.
Aug 5, 2011, 11:35 am
#199
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
...I decided to call just for the heck of it. When I called, the agent knew immediately what I was talking about (amazing!!!) but said that I won't be on the upgrade list until everyone else clears as a courtesy. It was a nice + short 5 minute call but uhhhhhhhhhh...... anyone hear that explanation before?
ng. You should be on the list at below those at your elite level and above the companions at your elite level.
Aug 5, 2011, 12:13 pm
#200
Join Date: Oct 2008
Location: SFO
Programs: UA 1K, AA Plat Pro, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 838
I'm a little confused...
So I book a domestic reward with my AC miles for travel on CO, and I ensure my CO OnePass number is in the reservation (which is tied to my OnePass Plus Card), will I be included in the EUA sweep?
Thanks!
So I book a domestic reward with my AC miles for travel on CO, and I ensure my CO OnePass number is in the reservation (which is tied to my OnePass Plus Card), will I be included in the EUA sweep?
Thanks!
Aug 5, 2011, 12:32 pm
#201
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
ur case, you'll first have to get your OnePass# into your AC award ticket reservation. Then you can start playing r
ulette!
Aug 5, 2011, 2:54 pm
#202
Join Date: May 2011
Posts: 5,814
. I just gave up -- there's a hot dinner for a short 3 hour flight but I'm exhausted anyway and need a shut eye. Exit row seats will be okay for me 
.
Aug 8, 2011, 8:06 am
#203
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,525
Has anyone happened to get this upgrade bennie extended to their UA reward flts (booked through CO.com)? I understand that it's 'supposed' to be just for CO metal, but just wonderin'!
Aug 8, 2011, 8:23 am
#204
Join Date: May 2011
Posts: 5,814
Noooooooooo. It's hit or miss on CO metals too. I'm sure once this benefit is on both metals, a better "mechanism" will be in place.
Aug 8, 2011, 8:28 am
#205
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,525
ETA: actually I got a 5 day upgrade on a CO flt on a reward tkt (but will have to cancel that reward tkt due to my plans changing!)
Aug 8, 2011, 8:33 am
#206
Join Date: May 2011
Posts: 5,814
Thanks for the quick response -- that's what I figured, but since there have been reports of folks 'other than the cardholder' receiving upgrades on flts booked out of cardholder a/c's -- I wondered whether anyone 'happened' to experience one on a UA flt!
ETA: actually I got a 5 day upgrade on a CO flt on a reward tkt (but will have to cancel that reward tkt due to my plans changing!)
ETA: actually I got a 5 day upgrade on a CO flt on a reward tkt (but will have to cancel that reward tkt due to my plans changing!)
Aug 8, 2011, 8:41 am
#207
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,525
Aug 10, 2011, 12:46 pm
#208
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,525
Aug 10, 2011, 1:26 pm
#209
Suspended
Join Date: Jul 2009
Location: DCA
Programs: UA Gold
Posts: 1,653
Aug 10, 2011, 1:31 pm
#210
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,525