Checking refund status: Object reference not set to an instance of an object.
Oct 2, 2012 | 7:51 pm
#17
Join Date: Jan 2009
Location: IAD
Programs: UA Gold, Marriott Rewards - LTPP
Posts: 4,242
Hi WineCountryUA, sorry for the issue and great catch! Looks like the wording weve used in the instructions isnt quite right. It even varies between browsers and operating systems. Well work to fix this as I can certainly see the confusion. Others mention being able to successfully submit by browsing/choosing the file and then continuing (and thats the experience weve been able to recreate here too). But, it sounds like that did not work for you either. Im happy to hear you ended up speaking with the Refund group. If other pieces of the process didnt work as well and you want to send them to me via PM, would be happy to see if theres anything else were missing.
Shannon
Shannon
I had to use this for the first time and successfully clicked continue, but when I go to check the status of the refund I see:
Your refund status:
Request Received - pending review
Error:
Object reference not set to an instance of an object.
Please contact your Customer Service representative at 1-800-UNITED-1 (1-800-864-8331).
Oct 2, 2012 | 8:02 pm
#18
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,220
reported when I talked to Refunds but didn't seem to be too interested (about this or the instruction problem)
Oct 2, 2012 | 8:15 pm
#19
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Hi Shannon,
I had to use this for the first time and successfully clicked continue, but when I go to check the status of the refund I see:
Your refund status:
Request Received - pending review
Error:
Object reference not set to an instance of an object.
Please contact your Customer Service representative at 1-800-UNITED-1 (1-800-864-8331).
I had to use this for the first time and successfully clicked continue, but when I go to check the status of the refund I see:
Your refund status:
Request Received - pending review
Error:
Object reference not set to an instance of an object.
Please contact your Customer Service representative at 1-800-UNITED-1 (1-800-864-8331).
Shannon
Oct 5, 2012 | 4:22 pm
#20
Join Date: Jan 2009
Location: IAD
Programs: UA Gold, Marriott Rewards - LTPP
Posts: 4,242
Hi Shannon,
Got an email from Customer Service today saying I needed to provide additional information (specifically the letter I faxed). I called the elite desk who transferred me to refund desk. The very nice woman was aware of the upload problem and I emailed her the letter. If this is going to be a long fix could an email address get created/posted so we don't have to rely on faxing?
Got an email from Customer Service today saying I needed to provide additional information (specifically the letter I faxed). I called the elite desk who transferred me to refund desk. The very nice woman was aware of the upload problem and I emailed her the letter. If this is going to be a long fix could an email address get created/posted so we don't have to rely on faxing?
Feb 26, 2013 | 7:40 pm
#21
Join Date: Mar 2004
Location: LAX IAH AMS
Programs: UA GS 2MM
Posts: 1,431
Refund request denied?
My fianc and I had a trip to NYC planned. She had to have surgery and was ordered by her doctor to stay in bed rest for a month.
I cancelled the trip, requested and refund with the letter from the doctor stating that she could not travel and must stay in bed rest, and UA denied it.
Is that normal?
I cancelled the trip, requested and refund with the letter from the doctor stating that she could not travel and must stay in bed rest, and UA denied it.
Is that normal?
Feb 26, 2013 | 7:57 pm
#23
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,220
a full refund is probably to much for just a temporary grounding, but a reduce change fee is very common in this situation. (You pay the change fee and ask for a refund of all but $50 after making the new booking).
Huh? medical waivers apply to non-refundable fares
Huh? medical waivers apply to non-refundable fares
Last edited by WineCountryUA; Feb 26, 2013 at 8:08 pm Reason: grammar
Feb 27, 2013 | 12:04 am
#24
Join Date: Feb 1999
Location: Denver CO
Posts: 3,686
My fianc and I had a trip to NYC planned. She had to have surgery and was ordered by her doctor to stay in bed rest for a month.
I cancelled the trip, requested and refund with the letter from the doctor stating that she could not travel and must stay in bed rest, and UA denied it.
Is that normal?
I cancelled the trip, requested and refund with the letter from the doctor stating that she could not travel and must stay in bed rest, and UA denied it.
Is that normal?
I find this policy very customer friendly and when I applied for a medical cancellation a few months ago, it was handled within a week without hassle. I mailed my documentation in.
Last edited by Mountain Trader; Feb 27, 2013 at 1:34 am
Feb 27, 2013 | 12:12 am
#25
Join Date: Sep 2008
Programs: UA 1K, Marriott Gold, Hilton Gold, Starwood Gold
Posts: 956
My fianc and I had a trip to NYC planned. She had to have surgery and was ordered by her doctor to stay in bed rest for a month.
I cancelled the trip, requested and refund with the letter from the doctor stating that she could not travel and must stay in bed rest, and UA denied it.
Is that normal?
I cancelled the trip, requested and refund with the letter from the doctor stating that she could not travel and must stay in bed rest, and UA denied it.
Is that normal?
Apr 19, 2013 | 1:37 pm
#28
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,220
long time issue and reported to UA multiple times
http://www.flyertalk.com/forum/unite...l#post19426757
http://www.flyertalk.com/forum/unite...a-refunds.html
http://www.flyertalk.com/forum/unite...l#post19426757
http://www.flyertalk.com/forum/unite...a-refunds.html
May 30, 2013 | 8:55 pm
#29
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 30,343
long time issue and reported to UA multiple times
http://www.flyertalk.com/forum/unite...l#post19426757
http://www.flyertalk.com/forum/unite...a-refunds.html
http://www.flyertalk.com/forum/unite...l#post19426757
http://www.flyertalk.com/forum/unite...a-refunds.html
Anyone knows the problem still persists?
I need to either cancel 2 refundable tickets or to rebook them to something else. Travel date is in August but we would be out of the country from Mid Jul and not come back until Mid Aug past the travel date.
So really need to do this before leaving.
I prefer to do the cancellation but after reading this thread I am afraid the refund would go to a black hole.