Originally Posted by
WineCountryUA
I ended up calling and getting transfered to the refunds desk. There is a procedure for adding a fax'ed file to an existing request. ....
a few days ago the refund was approved ^ but not yet showing on the credit card site yet.
Originally Posted by
njcommodore
... I had to use this for the first time and successfully clicked continue, ...
based on posts of other folks, there appears to be a positive indicator of the attachment upload. Check the e-mail confirmation and look for "Your tracking number is xxxxxxxx. " If just after that is "x file(s) were attached to this request", the file(s) uploaded. If that additional sentence is not present, nothing was uploaded (as in my case).
Originally Posted by
njcommodore
....
Error:
Object reference not set to an instance of an object.
Please contact your Customer Service representative at 1-800-UNITED-1 (1-800-864-8331).
reported when I talked to Refunds but didn't seem to be too interested (about this or the instruction problem)