Originally Posted by
avi8tir
My fiancé and I had a trip to NYC planned. She had to have surgery and was ordered by her doctor to stay in bed rest for a month.
I cancelled the trip, requested and refund with the letter from the doctor stating that she could not travel and must stay in bed rest, and UA denied it.
Is that normal?
UA policy is clear-for a valid cancellation for medical reasons, UA will refund the fare paid or miles and taxes collected, less a $50 per ticket fee which is not waivable.
I find this policy very customer friendly and when I applied for a medical cancellation a few months ago, it was handled within a week without hassle. I mailed my documentation in.