"THEY" don't listen to us, never, never, ever. As a matter of fact "THEY" don't even hear us.

"expert mode" was confusing to non-experts? Who would have guessed.

C'mon, United, your operational performance is in the toilet, and your employees are driving customers away. Why provide one more reason for your elites to be unhappy?

Not an idea, but a necessity, especially for those of us who are unwilling to play the upgrade roulette.

Thanks, KVS, for ruining this for all of us.

This is really disappointing. Expert mode was very valuable, allowing expert travelers to obtain useful information without calling a United agent. The value of the expert mode was further increased after the bugs were introduced by the March system change; there was a chance to fix some of the problems created by the bugs. For me, this is an indirect but significant devaluation of frequent flyer benefits.

How do you log into expert mode?

They are targeting RyanAir, not Delta. They don't want to bad. They want to be the worst. And, Jeffy has already achieved that across just about every possible measurable metric.

Email to $mi$ek. For sure.

there was no "expert mode" on the new united.com website. pmUA had an option to see the fare buckets. The new UA shows the fare buckets automatically, nothing to turn off or on.

On a side note, I think the "Mileage Plus Upgrade Award" box will stay, allowing you to see if an upgrade (GPU) can be instantly confirmed and that EF will have the revenue and mileage fare buckets but R visibility will be going away. Would have been nice if UA Insider could have elaborated more on the changes instead of shoveling some BS in our faces.

If you don't like the changes you'll like, you gotta vote with your wallet, slamming the door on your way out. Companies don't understand "threats" of leaving. You have to actually leave to make an impact.

For those flying domestically, US and WN are really good choices imo. WN is probably the best one, if you're ok with flying in coach. US is great for domestic two-cabin travel and for international flights to EU or Central America / Caribbean, if you want to stay on *A. AA is pretty great too, from what I hear.

I'm pretty sure they will advise agents to not give this info out. Bad move UA!

The PMUA site allowed one to look for award and upgrade inventory (even though to look for upgrade inventory one had to pretend to make an award booking).

I will be really unhappy if the new release offers anything less than that.

I suppose the ANA tool will work for award inventory. And for upgrades, we could just book, try to upgrade, and apply the 24-hour cancel if the upgrade fails.

Call, call and call to request the info we used be able see.

Well, those of us who work with computers have an old Microsoft saying: "It's not a bug, it's a FEATURE." :rolleyes:

EmailKid

With what shall I fix it, dear Henry, dear Henry?
With what shall I fix it, dear Henry, with what?

With "one new feature", dear Liza, dear Liza
With "one new feature", dear Liza, one feature.

What kind of feature, dear Liza, dear Liza?
What kind of feature, dear Liza, what kind?

A feature I think you'll like, dear Henry, dear Henry
A feature I think you'll like, dear Henry, you'll like.

When will I see it, dear Liza, dear Liza?
When will I see it, dear Liza, when?

When it's ready, dear Henry, dear Henry
When it'is ready, dear Henry, when it's ready.

But I must book now, dear Liza, dear Liza
But I must book now, dear Liza, book now.

Oh well then, don't bother, dear Henry, dear Henry
Oh well then, don't bother, just go fly AA!

Thanks for the memories, United
 

After almost 10 years and 2.5 MM (2/ w about 50-60% FF and nearly 85% FF this year) I'm sick and tired of this incremental crap. Before this year I never flew on any other airlines, other than infrequently when I was stuck on USdisparways. Now, all since mid 1st QTR I have flown on DL over 110,000 BIS miles all in PAID A/P/F and vow not to purchase another paid first ticket on UA again. I'm sick of the death of a 1000 cuts! Furthermore this GS, will be calling up GS customer relations Monday morning and canceling 3 refundable A/Z ticket and taking the DL flights I just booked for less money too boot instead.

I am firmly convinced that the new united is no different than a crack head hooker; both are looking to take your money without regard to repeat business or the consequences of their actions. The only difference I can see now is the hooker promises to "love you for a long time", United is only interested in a quickie, wam, bam thank you ma'am and on to the next kettle.

And just think about 4-5 years ago, United was so good to us, I'll never ever forget flying the 777 motion simulator in Denver for flying over 400K miles in a year, now I wonder if my inbound flight will even make it to the gate. How things have changed, so I'm now sure my ~$75K domestic spend is not important to UA anymore, I'm just glad I saw what was happening earlier this year and really enjoyed flying on DL . BTW, I'm typing this from 38,000 FT...ergo I'm not on United at the moment.