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Originally Posted by pdx1M
(Post 19273125)
..That information is critical to sensibly planning and booking travel with UA - without it you are turning this process into a crapshoot..
Given the trust UA helped us to build in its promises over the course of a year, I am not willing to take the risk. And I have been consistently happier on AA and many other carriers this year than on CO. |
Originally Posted by beagleflyer1977
(Post 19273627)
What is GPU and RPU??? They are not in the glossary.
EmailKid |
A new low! I think Ryanair might be sensing some competition, as their CEO just upped the stakes by calling their passengers "stupid":
http://finance.yahoo.com/news/ryanai...212107723.html I'm definitely stupid for ending this year with around 230K EQMs on UA! If EK only offered the equivalent of a GPU... |
I cannot state how disappointed I am with this latest move. The ability to view the availability of fare buckets is a feature that I use while booking every single itinerary. I could spend hours calling the reservation desk every time I book I flight to get the information I need, but I don't have the time.
This is the straw that breaks my back. Goodbye UA - I've been loyal for 21 yrs (1k for the past 7) but it's time to move my business elsewhere. |
Originally Posted by UA Insider
(Post 19272966)
That said, we have great appreciation for the transparency this information offered. For example, having a better understanding of how full a flight is, along with knowing how many other customers want to upgrade on a flight, can be critical in deciding whether to pay to guarantee a seat immediately, use mileage to upgrade, hold out to see if a space-available upgrade will clear or select another flight all together. We are committed to improving transparency around this. But, instead of simply exposing fare class inventory (which is quite confusing to most customers), we are working on better ways to share this more meaningful information. You’ll see one new feature added with this release and even more changes that work toward this effort in future releases.
If you are so appreciative of transparency, then why remove it? What a load of BS :mad: What is the new feature? Why not disclose it now alongwith your initial posting? |
Originally Posted by UA Insider
(Post 19272966)
Hi Everyone,
Later this evening we’ll be making a change on united.com that will remove the ability to see the specific allocation of seat inventory made to each Fare Class (this is the Fare Class hyperlink found in the right-most column when searching for flights or viewing itinerary details). I know that this is a popular feature for many of you here – in fact, we liked it too. But, it wasn’t without issues. Specifically, for many customers who are not as familiar with the ins and outs of fare structures, there was often room for this information to be misinterpreted. It also left the door open for undesired exposure that allowed automated scripts to scrape and re-display information in ways for which it was not intended. That said, we have great appreciation for the transparency this information offered. For example, having a better understanding of how full a flight is, along with knowing how many other customers want to upgrade on a flight, can be critical in deciding whether to pay to guarantee a seat immediately, use mileage to upgrade, hold out to see if a space-available upgrade will clear or select another flight all together. We are committed to improving transparency around this. But, instead of simply exposing fare class inventory (which is quite confusing to most customers), we are working on better ways to share this more meaningful information. You’ll see one new feature added with this release and even more changes that work toward this effort in future releases. Shannon Kelly Director, Customer Insights United Airlines Shannon, if you are going to pull the ability to see R space, this will be the straw that breaks the camel's back for me. I've suffered through relentless problems under this horrific new management regime, but if I can no longer see R space, there's just no point whatsoever to staying with UA and I feel no alternative but to switch to AA where at least I can have a reasonable expectation of an upgrade.
Originally Posted by paulyras
(Post 19273047)
It's funny- A lot of discussions here surround how processes work; everything from meal choice to upgrade priority. When everyone else is asking for clarity, things suddenly get even more vague.
Though I've held out this long, maybe it is finally time for me to look around...
Originally Posted by PVDProf
(Post 19273340)
The most charitable interpretation I can give this is that they want to hide the R that shows as available before the script to clear the wait list is run, which I'm sure leads to customer confusion and lots of call center time (even from FTers). I can come up with lots of less charitable interpretations.
This interpretation is nonsense. So, I'm supposed to pay W fare to fly to FRA with R=0 when the second flight on the same day has R=1? They just don't want me to know that or be able to choose that flight? And, as for the wait list clearing, sure, it prevents us from jumping the list by calling when R opens, but, anyone who calls and inquires or anyone who books before the sweep happens (which, it doesn't) will jump the list unwittingly. The list jumping will happen, one way or another, as long as the list doesn't clear/sweep when R opens. |
Can't say I'm surprised.
More inconvenience to customers. Keep us in the dark so we don't call and complain when the upgrade that was supposed to clear doesn't. That's what this was done for --- and they know it. They don't want to fix the problems with the system - they just want to HIDE them from us. It didn't "confuse" sUA customers for the many years we had it. |
Originally Posted by mitchmu
(Post 19273870)
Shannon, if you are going to pull the ability to see R space, this will be the straw that breaks the camel's back for me. I've suffered through relentless problems under this horrific new management regime, but if I can no longer see R space, there's just no point whatsoever to staying with UA and I feel no alternative but to switch to AA where at least I can have a reasonable expectation of an upgrade.
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:td::td::td::td: Just another pathetic attempt and massive failure at spin. :td::td::td::td::td:
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Originally Posted by malgudi
(Post 19273869)
Wow ... finally, all of FT is united (pun intended).
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Originally Posted by mitchmu
(Post 19273870)
Shannon, if you are going to pull the ability to see R space, this will be the straw that breaks the camel's back for me. I've suffered through relentless problems under this horrific new management regime, but if I can no longer see R space, there's just no point whatsoever to staying with UA and I feel no alternative but to switch to AA where at least I can have a reasonable expectation of an upgrade.
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Originally Posted by UA Insider
(Post 19272966)
But, it wasn’t without issues. Specifically, for many customers who are not as familiar with the ins and outs of fare structures, there was often room for this information to be misinterpreted. It also left the door open for undesired exposure that allowed automated scripts to scrape and re-display information in ways for which it was not intended.
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key line is: "whether to pay to guarantee a seat immediately"
Originally Posted by mitchmu
(Post 19273886)
This is sickening. Rather than fix the processes, they take away all information we use to measure the processes, so they don't have to fix anything, and we're all just in the dark. This is worse than anything they've done thus far, in my view.
Its all about increasing TOD upsells. I suggest that everyone send e-mails to Jeff: [email protected] and let the executive office have it... |
Originally Posted by UA Insider
(Post 19272966)
...instead of simply exposing fare class inventory (which is quite confusing to most customers), we are working on better ways to share this more meaningful information. You’ll see one new feature added with this release and even more changes that work toward this effort in future releases.
This is a major downgrade, I sincerely hope United will reconsider this decision. |
Originally Posted by blue47
(Post 19273353)
Looks like UA has declared war on overentitled elites.
This is the nuclear option. GPUs are now worthless. Period. Completely. They honestly, truly, have eliminated elite programs. This is RyanAir.
Originally Posted by ijgordon
(Post 19273368)
I should also point out that the vaunted AA pulled all public availability into their elite upgrade inventory (X/R) a couple of months ago, so it's not like UA's opaqueness is unique. (Though you can still access instrument upgrade and award availability on AA via ExpertFlyer).
Originally Posted by UA-NYC
(Post 19273469)
I'm not an AA expert (...yet), but you can still check for upgrade space for miles/instruments (the C/A buckets) on EF, they only lost the ability to see X space (the auto upgrades for EXPs / sticker upgrades for Golds/Plats)
You can still see fare class info for all the revenue classes on EF/KVS. It's a huge eye-opener! I tried it and I can see all sorts of C space on AA whereas R with UA is 0 everywhere I look. Actually, this may really push me to them even though their network sucks out of SFO. |
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