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Stupid is what stupid does!
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If there was a textbook example of how to totally screw up a (once) world-class company, this is most definitely it.
Like others, this is one of the few website features I have found useful. It is one more piece of valuable information taken away from us over-entitled elites. At least now we won't be able to see the dismal (often times non-existent) upgrade inventory. If there were some exciting developments and good news coming from UA, it might help offset this issue, but it's just another slap in the face for the many of us who have willingly paid higher fares, accepted less-than-ideal routings and endured other changes we didn't like out of loyalty to our favorite airline. If I didn't have so much $ and time invested in this airline I would find these decisions purely comical. But now I'm simply stunned that things only manage to get worse... |
I remember a few days ago there was a thread about if UA is reading our minds. Here is an example, but a completely negative one!
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From now on, we should all call the reservations lines to book our tickets!
Let's drive up their costs. |
C'mon everyone....Remember the promo videos....It's going to be SPECTACULAR.
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Originally Posted by NeoOfTheCRS
(Post 19273035)
shannon,
Will you also remove flight arrival and departure times from united.com as they are rarely accurate and given United's operations, most customers are very confused when comparing your timetable to reality. The enhancement could be for new flight timings could be: "Crack of dawn" "Sometime after first coffee" "Afternoon Siesta" "Dinnertime for purchase" "Pitch Black" and my favorite "Manana" |
A negative :td: A very bad move.
But thank you Shannon for keeping us informed. |
Originally Posted by UA Insider
(Post 19272966)
Hi Everyone,
Later this evening we’ll be making a change on united.com that will remove the ability to see the specific allocation of seat inventory made to each Fare Class (this is the Fare Class hyperlink found in the right-most column when searching for flights or viewing itinerary details). I know that this is a popular feature for many of you here – in fact, we liked it too. But, it wasn’t without issues. Specifically, for many customers who are not as familiar with the ins and outs of fare structures, there was often room for this information to be misinterpreted. It also left the door open for undesired exposure that allowed automated scripts to scrape and re-display information in ways for which it was not intended. That said, we have great appreciation for the transparency this information offered. For example, having a better understanding of how full a flight is, along with knowing how many other customers want to upgrade on a flight, can be critical in deciding whether to pay to guarantee a seat immediately, use mileage to upgrade, hold out to see if a space-available upgrade will clear or select another flight all together. We are committed to improving transparency around this. But, instead of simply exposing fare class inventory (which is quite confusing to most customers), we are working on better ways to share this more meaningful information. You’ll see one new feature added with this release and even more changes that work toward this effort in future releases. Shannon Kelly Director, Customer Insights United Airlines What is really going on is that you guys want to SELL the seats for TOD, and by cutting off information you will force us to play the lottery. I am not playing. I am now getting a status match. :D It has been nice doing business with UA for the last 5 years. |
Originally Posted by JetAway
(Post 19273751)
Originally Posted by glx
(Post 19273736)
That's fine. Now when I want to know when R/RN is > 0 I'll call customer service. Every time. Multiple times a day.
Brilliant move. A far simpler solution is to book your tickets on an airline that values your business. |
To me it is just one more confirmation that I made the right decision to stop flying United on paid fares. Once my miles are gone, it is goodbye for good.
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Originally Posted by Redeyerider
(Post 19273788)
C'mon everyone....Remember the promo videos....It's going to be SPECTACULAR.
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?!
This is terrible. Just terrible. Terrible.
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What's the "one other change" that we'll see with this website change? Given Shannon's title are they bringing back the expert mode option?
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Originally Posted by Flyer737
(Post 19273809)
To me it is just one more confirmation that I made the right decision to stop flying United on paid fares. Once my miles are gone, it is goodbye for good.
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After my initial (furious) reaction I decided to think back to before CO had this functionality. Doing so really made me appreciate it even more. The more I stew on this the angrier I get :mad:
When I book a TPAC or TATL vacation I literaly check for availability in multiple buckets (paid & reward) from basically every US hub to 6-10 overseas airports. In the past to book a vacation 6-8 months out I would sometimes spend 2+ hours a day on the phone every day for 2-3 weeks (usually while sitting at airports or driving). Now I search on my own and come up with likely routes in 2-3 hours and then call and book in ~1 hour phone time. Just last week I checked 3 days of departures & 3 days of returns from every city pair with IAH, EWR, ORD, IAD in the USA, and LHR, BRU, CDG, FRA, MUC, FCO, MAD, BCL in Europe (Didn't know exactly where I wanted to go for Thanksgiving, but wanted to goto Europe). In my case I was looking for a combination of P with either X(N)&R(N) OR I(N). |
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