Can't use GPU for domestic travel if < W class?!
Aug 20, 2012, 12:49 pm
#1
Original Poster
Join Date: Jul 2009
Programs: UA 1K, 1MM
Posts: 138
Can't use GPU for domestic travel if < W class?!
Hello,
I've burned through my RPUs and have a few GPUs to use by year-end. I attempted to use a GPU for a domestic transcon itinerary and was told (and confirmed by a supervisor) that only RPUs can be used below W fare class...and therefore I could not use my GPUs. Lunacy!
I've burned through my RPUs and have a few GPUs to use by year-end. I attempted to use a GPU for a domestic transcon itinerary and was told (and confirmed by a supervisor) that only RPUs can be used below W fare class...and therefore I could not use my GPUs. Lunacy!
Aug 20, 2012, 12:50 pm
#2
Join Date: Nov 2003
Location: NYC
Programs: UA1K - SPG Plat
Posts: 921
http://www.united.com/web/en-US/cont...e/default.aspx
Aug 20, 2012, 12:54 pm
#4
Join Date: Jul 2004
Location: HNL
Programs: United Gold
Posts: 1,581
I tried to use a GPU to upgrade IAD-HNL on a less-than-W class ticket. My experience with the online system was that although it looks like you can use a GPU to upgrade IAD-HNL it doesn't actually upgrade you. In the end I had to PM UA Insider, who helped me (thanks again Shannon! 
). Next year I plan on saving my RPUs for the EWR/IAD/IAH-HNL non-stops.
). Next year I plan on saving my RPUs for the EWR/IAD/IAH-HNL non-stops.
Aug 20, 2012, 1:51 pm
#5
Join Date: Jul 2010
Programs: UA 1K, Star Gold,Marriott Gold, Hertz Presidents Circle
Posts: 414
Incorrect - call back. A GPU can be used domestically in any fare class. See chart at:
http://www.united.com/web/en-US/cont...e/default.aspx
http://www.united.com/web/en-US/cont...e/default.aspx
Sep 24, 2012, 3:37 pm
#6
Join Date: Apr 2008
Location: LAX NYC
Programs: UA 1K 3.01MM, Global Entry, RCC LIFETIME (pd $2k in '90)), HH GOLD, Pan Am Clipper Club Lifetime
Posts: 178
Can a GPU be used on any fare domestically?
Heavens, oh, heavens! In the past GPU's were good on any domestic fare class. I have some unused GPU's that I would like to apply to my remaining domestic trips but UA is insistent that my fare class cannot be in Z, P, S, T, K, L, G and N!! I call and one agent says they can be used while another says no and backs it up with a supervisor. Another call and agent says yes while another says no. So far, my tally is YEA 6, NAY 5
I am confused to what the real policy is!
I am confused to what the real policy is!
Sep 24, 2012, 3:47 pm
#7
Join Date: Aug 2010
Location: DCA/IAD
Programs: UA*S/Club, Hyatt Plat, Marriott Silver
Posts: 485
They should be good on any fare for a domestic flight. See:
http://www.united.com/web/en-US/cont...t.aspx#regions
"For regions with a *, Global Premier Upgrades are not available on flights booked in fare classes Z, P, S, T, K, L, G or N."
http://www.united.com/web/en-US/cont...t.aspx#regions
"For regions with a *, Global Premier Upgrades are not available on flights booked in fare classes Z, P, S, T, K, L, G or N."
Sep 24, 2012, 3:56 pm
#10
Join Date: Apr 2008
Location: LAX NYC
Programs: UA 1K 3.01MM, Global Entry, RCC LIFETIME (pd $2k in '90)), HH GOLD, Pan Am Clipper Club Lifetime
Posts: 178
If you only have GPU's in your account, the website will NOT allow you the option to use them if you are on a Z, P, S, T, K, L, G or N fare domestically. Even if you call you can run into a stern "this is the rule" agent who will note it on your record.
Sep 24, 2012, 4:55 pm
#11
Join Date: Jul 2010
Location: DCA
Programs: AA-Gold 0.425MM), AS MVP Gold, National EE, Marriott Titanium (LT-G), UA Silver
Posts: 1,136
I had a 1K sponsor my MIA-EWR-HNL r/t w/ 4 GPUs on the phone, and all 4 show either confirmed or waitlisted segments on my reservation page. I'm on a G fare.
Sep 24, 2012, 5:22 pm
#12
Join Date: Dec 2011
Programs: UA 1K, Marriott Plat, Avis First, Hertz PC
Posts: 575
I'll second the confusion here. I had to call to get a missed GPU back (not sure why this doesn't happen automatically), then tried to apply it via the phone to a future domestic trip and was told the same thing, must be W+. It worked online though and I was upgraded instantly. Sounds like some retraining is needed.
Sep 24, 2012, 5:24 pm
#13
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
I had 2 seperate pmCO agents tell me I could not upgrade HNL-IAH w my GPU's unless in W or higher. I know they are wrong, you know they are wrong but that does not help since they just would not do it. Finally got a pmUA agent who upgraded it w no questions asked. It's been 7 months since 3/3 & if these pmCO agents can't learn the rules, they should be sent packing. I could not upgrade it myself online since SHARES tells me I need 2 upgrades if I want to also upgrade my connection from IAH-LGA which was also wrong
No excuse for having to deal w morons to stupid or lazy to learn the rules
No excuse for having to deal w morons to stupid or lazy to learn the rules
Sep 24, 2012, 6:56 pm
#14
Join Date: Nov 2010
Location: NYC
Programs: AA EXP, Hilton GLD, Marriott Plat, NEXUS/GE
Posts: 2,872
I had 2 seperate pmCO agents tell me I could not upgrade HNL-IAH w my GPU's unless in W or higher. I know they are wrong, you know they are wrong but that does not help since they just would not do it. Finally got a pmUA agent who upgraded it w no questions asked. It's been 7 months since 3/3 & if these pmCO agents can't learn the rules, they should be sent packing. I could not upgrade it myself online since SHARES tells me I need 2 upgrades if I want to also upgrade my connection from IAH-LGA which was also wrong
No excuse for having to deal w morons to stupid or lazy to learn the rules
No excuse for having to deal w morons to stupid or lazy to learn the rules
I'm glad I can call and talk to a human when needed, but given the roulette I play for simple issues that should have clear, consistent answers, it's not worth the hassle.
Sep 24, 2012, 7:03 pm
#15
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
Additionally if you have AAA-BBB-CCC and only want to waitlist for BBB-CCC (and not waste RPU/GPU on a short segment if the longer does not clear) that can only be done with an agent.