Originally Posted by
FlyerChrisK
...why not just use united.com? It actually works quite well for this situation that no phone call is necessary.....
Would be if it always was available as an option. But unfortunately some have reported it is not always available.
Additionally if you have AAA-BBB-CCC and only want to waitlist for BBB-CCC (and not waste RPU/GPU on a short segment if the longer does not clear) that can only be done with an agent.