Originally Posted by
chinatraderjmr
I had 2 seperate pmCO agents tell me I could not upgrade HNL-IAH w my GPU's unless in W or higher. I know they are wrong, you know they are wrong but that does not help since they just would not do it. Finally got a pmUA agent who upgraded it w no questions asked. It's been 7 months since 3/3 & if these pmCO agents can't learn the rules, they should be sent packing. I could not upgrade it myself online since SHARES tells me I need 2 upgrades if I want to also upgrade my connection from IAH-LGA which was also wrong
No excuse for having to deal w morons to stupid or lazy to learn the rules
...why not just use united.com? It actually works quite well for this situation that no phone call is necessary.
I'm glad I can call and talk to a human when needed, but given the roulette I play for simple issues that should have clear, consistent answers, it's not worth the hassle.