June 2012 DOT Data Released
Aug 17, 2012 | 9:30 am
#61
Suspended
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,240
The company is not running itself into the ground with poor operational performance. They're running it into the ground with poor customer service, customer-hostile policies, and inadequate technology which negatively impacts the customer experience.
The poor operational performance just compounds what they're already doing.
The poor operational performance just compounds what they're already doing.
