Originally Posted by
halls120
If it was a "relatively small dip in performance," why did Jeff Smisek apologize for it?
Because the current performance is terrible - as I said above. But from a historical perspective it's not particularly notable.
Originally Posted by
channa
The company is not running itself into the ground with poor operational performance. They're running it into the ground with poor customer service, customer-hostile policies, and inadequate technology which negatively impacts the customer experience.
The poor operational performance just compounds what they're already doing.
Absolutely agree. I'd add poor training and poor employee attitude to that list.