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-   -   Specific GPU and RPU usage questions thread (https://www.flyertalk.com/forum/united-airlines-mileageplus/1371697-specific-gpu-rpu-usage-questions-thread.html)

Kacee Jun 21, 2013 6:08 pm


Originally Posted by sannmann (Post 20967391)
I have a TATL flight out of IAD next Friday; I had applied a GPU to it upon booking to move from Y to J. The flight segment on the United website had previously shown "Upgrade Requested." Today, however, the United website does not tell me "Upgrade Requested." Instead, it shows the flight segment at the bottom of the reservation noting "This Flight Segment is Waitlisted" with the flight segment in R class.

My question: Is there any difference between "Upgrade Requested" and "This Flight Segment is Waitlisted?"

I'm hesitant to call for fear that I'll get someone outside of the U.S. who might kick me to the back of the waitlist for having such a First World problem.

Curiously, the United mobile website has shown Economy on the flight as fully booked for the past week and a half. I'd guess the flight is oversold in Y. Mobile website shows 10 seats available in J.

There is an apparent IT issue right now (and a separate thread running) that is affecting display of upgrade eligibility/waitlisting. In that thread, people are reporting that upgrades are clearing nonetheless. Do you have an EF alert set for R space on your flight?

sannmann Jun 21, 2013 6:10 pm


Originally Posted by Kacee (Post 20967422)
There is an apparent IT issue right now (and a separate thread running) that is affecting display of upgrade eligibility/waitlisting. In that thread, people are reporting that upgrades are clearing nonetheless. Do you have an EF alert set for R space on your flight?

Yes, I do. I do have an EF alert set for R space on my flight.

pr4veen Jul 5, 2013 10:55 am

Upgrade Certificates & Flight Changes
 
I have UA/Copa itinerary booked through United.com for December, to which I applied an RPU and all segments have cleared. I now want to change the flight to a different date and time. If I change the flight through United.com, will the upgrade certificate be automatically re-applied? Or will it be re-deposited to my account? Or will it vanish necessitating a long amount of time on the phone with the Premier desk?

Thanks!

Codeblue009 Jul 5, 2013 11:13 am


Originally Posted by pr4veen (Post 21045315)
I have UA/Copa itinerary booked through United.com for December, to which I applied an RPU and all segments have cleared. I now want to change the flight to a different date and time. If I change the flight through United.com, will the upgrade certificate be automatically re-applied? Or will it be re-deposited to my account? Or will it vanish necessitating a long amount of time on the phone with the Premier desk?

Thanks!

I'm not 100% sure, so maybe someone who is more versed than I am can confirm, but I believe you have to cancel your RPU, make your flight change, then reapply your RPU. I had to call in to take care of my situation and that is how UA handled it. I hope I wasn't too far off.

FlyWorld Jul 5, 2013 11:16 am


Originally Posted by pr4veen (Post 21045315)
I have UA/Copa itinerary booked through United.com for December, to which I applied an RPU and all segments have cleared. I now want to change the flight to a different date and time. If I change the flight through United.com, will the upgrade certificate be automatically re-applied? Or will it be re-deposited to my account? Or will it vanish necessitating a long amount of time on the phone with the Premier desk?

The RPU will not be automatically applied to your new flight. You'll need to make the change, and then apply a new RPU, which depends on space being available. You're basically giving up your confirmed upgrade and starting again.

As for what happens to your old RPU, my experience suggests it will disappear and then you'll have to spend a "long amount of time" on the phone with agents to try to get it back. It might take several weeks and multiple calls and repeated escalations. They are ruthlessly efficient when it comes to taking things away from you, and they are equally ineffective when it comes to giving things back.

Kmxu Jul 5, 2013 12:03 pm

All possibilities could happen!
 

Originally Posted by mitchmu (Post 21045415)
The RPU will not be automatically applied to your new flight. You'll need to make the change, and then apply a new RPU, which depends on space being available. You're basically giving up your confirmed upgrade and starting again.

As for what happens to your old RPU, my experience suggests it will disappear and then you'll have to spend a "long amount of time" on the phone with agents to try to get it back. It might take several weeks and multiple calls and repeated escalations. They are ruthlessly efficient when it comes to taking things away from you, and they are equally ineffective when it comes to giving things back.

I totally agreed with Mitchmu. I had one RPU returned in a few minutes after the flight change was made (due to schedule change). I had another RPU disappeared (SHARES' sinking hole) after the same agent fixed the schedule change. Called reservations next day and a different agent could not get my RPU back even after she talked to her supervisor. I had to call MP service center next day to get RPU redeposited, which was another 10 min ordeal. In both cases, I wanted to have RPU returned to my account. Agent could easily make some mistakes. If you get an inexperienced agent, anything could happen. Good travels.

WineCountryUA Jul 5, 2013 12:35 pm


Originally Posted by pr4veen (Post 21045315)
I have UA/Copa itinerary booked through United.com for December, to which I applied an RPU and all segments have cleared. I now want to change the flight to a different date and time. If I change the flight through United.com, will the upgrade certificate be automatically re-applied? Or will it be re-deposited to my account? Or will it vanish necessitating a long amount of time on the phone with the Premier desk?

Thanks!

Changed reservation/routing/day will require new request. IME the vast majority of the time the RPU will be returned in a day or so, some unfortunate folks have had issues. Best to call MP SC, not reservations in those cases.

nick5000 Jul 7, 2013 12:44 pm

How many GPU (SWU) for this milage run in W
 
Thinking of adding some flights to a planned trip from asia to europe in october.
This routing prices to around $3900 in W class on united.com

PVG - EWR - DEN - HNL - ORD - EWR - OSL (stop) - FRA - SFO - HNL - EWR - PVG

Can this be done on 2 GPU's if no stop is more than 24 hours? Will it work to apply them online? I also have some RPU I could use.

How hard is it normally to get upgraded on 777's to HNL?

Other routing ideas? Targeting to earn 40K+ miles at this trip(s), and don't want to sit in coach.

mduell Jul 7, 2013 12:58 pm

How long is each layover?

tyc Jul 7, 2013 1:36 pm

I think GPU can be applied on 12 hour connection. $3900 for 40+K redeemable miles does not sound like a good deal.

nick5000 Jul 7, 2013 8:37 pm


Originally Posted by tyc (Post 21055998)
I think GPU can be applied on 12 hour connection. $3900 for 40+K redeemable miles does not sound like a good deal.

I have used 1 swu a few times earlier on OSL EWR PVG with around 20 hours layout. However then I had to call. not sure if this could work online.

Are there cheaper way to milage run in W w/ SWU?
But I have to travel from PVG to OSL, which gives 22000 miles and costs 2900 in W, so this deal was basically 1000usd for 20000 more miles.

Kacee Jul 7, 2013 8:53 pm


Originally Posted by nick5000 (Post 21055762)
Thinking of adding some flights to a planned trip from asia to europe in october.
This routing prices to around $3900 in W class on united.com

PVG - EWR - DEN - HNL - ORD - EWR - OSL (stop) - FRA - SFO - HNL - EWR - PVG

Can this be done on 2 GPU's if no stop is more than 24 hours? Will it work to apply them online? I also have some RPU I could use.

How hard is it normally to get upgraded on 777's to HNL?

Other routing ideas? Targeting to earn 40K+ miles at this trip(s), and don't want to sit in coach.

Let us know if they'll let you single GPU that extreme backwards travel. I suspect you may run into some resistance.

SFO-HNL is a very easy upgrade. HNL-ORD/EWR is tougher. But I think your toughest upgrade on that itinerary is FRA-SFO. Good luck with that one.

WineCountryUA Jul 7, 2013 9:03 pm


Originally Posted by nick5000 (Post 21055762)
....
PVG - EWR - DEN - HNL - ORD - EWR - OSL (stop) - FRA - SFO - HNL - EWR - PVG

Can this be done on 2 GPU's if no stop is more than 24 hours? Will it work to apply them online? I also have some RPU I could use. ...

If no stop is greater than 12 hours (occasionally you will get away with , then 2 GPUs or 1 GPU/1 RPU.

PVG - ...... -- SFO theoretically if no stops can work but the leg to HNL will break the use because it is repeating a previous airport.

If OSL is a true stop, then it will take 2 GPUs.

Bracktracking should not be an issue.

Kmxu Jul 11, 2013 3:45 pm

One or two RPUs, web and CS agent differ!
 

Originally Posted by WineCountryUA (Post 20330657)
If the rules are the same as PMUA, a single RPU is good for connecting flight until there is a 4 hour break OR a segment would return you to a previously visited airport.

So AAA-BBB-AAA requires 2 RPU -- in fact any itin returning to the departure city would require 2 RPUs.

BUT LAX-JFK-SFO-LAX with a quick (sub-4 hour) turn, LAX-JFK-SFO would be just 1 RPU. (one can substitute HNL for JFK)

Another situation LAX-XXX-....-SNA could be a single RPU.

First of all, all connection times are less than 3 hours. If one does the upgrade with RPUs on UA webpage, it only requires one RPU: Examples of the routing are: PHL-SFO-SEA-IAH-PHL; or IAD-SEA-IAH-PHL.

If you call CS agent, one agent would explain that one RPU is for one direction, so PHL-SEA (or IAD-SEA) is one direction, the SEA-PHL is another direction. Another agent would say that IAH-PHL needed another RPU. When I told these two agents that it would need one RPU to upgrade the entire trip for these two examples, they just would not agree. What is the best way to explain this to an agent to get the 2nd RPU back?

By the way, I would always do this on the webpage. But I am trying to correct the mistake made by someone else.

WineCountryUA Jul 11, 2013 3:52 pm


Originally Posted by Kmxu (Post 21081079)
....
If you call CS agent, one agent would explain that one RPU is for one direction, so PHL-SEA (or IAD-SEA) is one direction, the SEA-PHL is another direction. Another agent would say that IAH-PHL needed another RPU. When I told these two agents that it would need one RPU to upgrade the entire trip for these two examples, they just would not agree. What is the best way to explain this to an agent to get the 2nd RPU back? ...

seriously doubt you will be successful because this "RT" use of RPU was never the intent of UA. It is a loophole and so doubt you will convince an agent to return an RPU used in agreement with their understanding of the rules.


Originally Posted by Kmxu (Post 21081079)
....By the way, I would always do this on the webpage. ....

^


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