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UA Miles + $ CoPay Upgrade (refunded if no BF/GF/Polaris segments are upgraded)

UA Miles + $ CoPay Upgrade (refunded if no BF/GF/Polaris segments are upgraded)

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Old Apr 18, 19, 10:05 am   -   Wikipost
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Last edit by: WineCountryUA
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From MileagePlus Upgrade Awards in the T&Cs

What is the refund policy for MileagePlus Upgrade Awards that do not clear the waitlist?If you request an upgrade using a MileagePlus Upgrade Award, and none of your travel segments are upgraded, then we will automatically redeposit your miles and co-pay. In most instances, a MileagePlus Upgrade Award will be considered used if any segment of your travel is upgraded. However, if your travel includes requested upgrades to United PolarisSM business class or United Polaris first class, and none of the international premium segments are upgraded, then your MileagePlus Upgrade Award will not be considered used, even if you are upgraded to United First® or United Business® on another segment. In these instances, we will fully redeposit your miles and co-pay. When applicable, these refunds will occur automatically seven to 10 days after travel.
The uncertainty on PS (previously considered BF) segments appears to have been address, as PS flights are not considered Polaris flights

previous statement
If you request an upgrade using a MileagePlus Upgrade Award, and none of your travel segments are upgraded, we will automatically redeposit your miles and co-pay. In most instances, a MileagePlus Upgrade Award will be considered used if any segment of your travel is upgraded. However, if your travel includes requested upgrades to United BusinessFirst® and/or United Global First™, and none of the United BusinessFirst or United Global First segments are upgraded, then your MileagePlus Upgrade Award will not be considered used, even if you are upgraded to United First® or United Business® on another segment. In these instances, we will fully redeposit your miles and co-pay. When applicable, these refunds will occur automatically seven to 10 days after travel.
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Old Apr 1, 19, 12:23 pm
  #361  
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Originally Posted by IAH-OIL-TRASH View Post
If short domestic segment is upgraded and ORD-HKG is not, you get all money and miles back. It's a good deal.
And the language is actually reasonably clear as T&C go.
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Old Apr 1, 19, 12:27 pm
  #362  
 
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There's a whole thread on this somewhere that I am sure you will inevitably be linked to if not consolidated into. Long story short, you're right, rep is wrong.
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Old Apr 2, 19, 12:58 am
  #363  
 
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Thanks everybody. I thought I was right, but the rep came back with a very specific "you'll be charged 20k miles and 75$ copay", which seemed bogus. I figured people here would have experienced this and would have the answer.
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Old Apr 18, 19, 4:40 pm
  #364  
 
Join Date: Mar 2017
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Upgrade with miles and multiple waitlists -- partial refund if not cleared?

I have a flight a few months from now, DEN - IAD - BRU, and I see a pretty good upgrade offer from my current Premier Plus to domestic First (DEN-IAD) and Polaris (IAD-BRU) for 20k miles + $425. But both legs are listed as waitlist-only. I know that if I take the offer, and no leg clears, I get a refund. But what happens if one leg clears, and not the other -- would that get me a partial refund, particularly if only DEN - IAD clears?

Last edited by WineCountryUA; Apr 18, 19 at 6:06 pm Reason: merged into consolidated thread
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Old Apr 18, 19, 4:58 pm
  #365  
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if only DEN-IAD clears you get a full refund, if only IAD-BRU clear you get none.
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Old Apr 18, 19, 5:48 pm
  #366  
 
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Good to hear!

Second question (I don't usually do these upgrades, so fairly ignorant about how they work) -- is there a way to gauge whether this would clear (I'm not sure what fare class rules apply here), and if they clear, do they usually clear at the gate or much earlier? I'm trying to gauge if I'd have Polaris lounge access at IAD, but if it clears at gate, I obviously would not.
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Old Apr 18, 19, 6:01 pm
  #367  
 
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Originally Posted by zoned_post_meridiem View Post
I'm trying to gauge if I'd have Polaris lounge access at IAD, but if it clears at gate, I obviously would not.
No Polaris lounge at IAD (yet).
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Old Apr 18, 19, 6:11 pm
  #368  
 
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Originally Posted by Repooc17 View Post
No Polaris lounge at IAD (yet).
Ha, that's right -- I don't know why I assumed there'd be one open there already.

ps. thanks for whoever moved my post over here; wasn't aware that this thread existed.
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Old Apr 18, 19, 6:13 pm
  #369  
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Originally Posted by zoned_post_meridiem View Post
... Second question (I don't usually do these upgrades, so fairly ignorant about how they work) -- is there a way to gauge whether this would clear (I'm not sure what fare class rules apply here), and if they clear, do they usually clear at the gate or much earlier? ....
Impossible to answer in the abstract other than generally chances are poor unless you have high status (and then still might not be great). But it can happen.
Status, purchased fare class and time of request is the basic system but lots depend on flight specific factors -- route, day of the week, season, historical booking data, .... the discussion in [Consolidated] Chance of upgrade clearing on my flight may provide some insight.
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Old Apr 18, 19, 6:28 pm
  #370  
 
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Originally Posted by WineCountryUA View Post
Impossible to answer in the abstract other than generally chances are poor unless you have high status (and then still might not be great). But it can happen.
Status, purchased fare class and time of request is the basic system but lots depend on flight specific factors -- route, day of the week, season, historical booking data, .... the discussion in [Consolidated] Chance of upgrade clearing on my flight may provide some insight.
Thanks, that's what I figured. It's IAD - BRU on a Saturday ... don't think it's a high-use route that day, purchased fare is B/Premium Economy, but my United status is low. May be worth a shot since I get a refund if the TATL leg doesn't clear, but without Polaris lounge, I'm 50-50 if it's worth the $400+ copay (I already have regular lounge access).
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Old May 16, 19, 5:58 pm
  #371  
 
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I'm flying PVG-SFO-LAS with an almost 23 hour connection at SFO (it's an overnight connection; Flight #890 lands at 8:40pm, the next flight #681 departs ironically the same day at 8:40pm ... ahh, the magic of time zones!).

As I live outside the USA and my RPUs usually go to waste, a while ago I applied an RPU to the SFO-LAS leg and that u/g request cleared about a month ago. Yay! All is good and SFHokie is happy!

A few weeks ago I decided to try and apply miles + co-pay to get on the upgrade list PVG-SFO (those upgrades never clear for me and I'm tired of paying for W fares to use GPUs when I'm still stuck in Y). Looks like there's only one J seat available so I doubt my upgrade will clear (I'm on a G fare...). However ...

If the PVG-SFO leg does clear, would I be entitled to getting the RPU "refunded" since it's all part of the same set of flights? Or does the overnight connection cancel that out even though technically my flights both depart on the same day?
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Old May 16, 19, 6:15 pm
  #372  
 
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I tried to apply a miles + cash upgrade to a ticket last week. It has almost no chance of clearing but the cost to upgrade is over $4k so I'm good with this route

When I tried to apply it an error message popped up. But when I look at my reservation it says I'm waitlisted. The cash was charged to my credit card. However, the miles were not withdrawn from my account (and it's been a week). Is this normal? What can I expect here?
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Old May 16, 19, 6:41 pm
  #373  
 
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Originally Posted by SFHokie View Post
If the PVG-SFO leg does clear, would I be entitled to getting the RPU "refunded" since it's all part of the same set of flights? Or does the overnight connection cancel that out even though technically my flights both depart on the same day?
Not unless you (a) remove the existing RPU, then (b) convince an agent to extend the GPU to cover that flight, and then (c) it clears again.

Originally Posted by VegasGambler View Post
The cash was charged to my credit card. However, the miles were not withdrawn from my account (and it's been a week). Is this normal? What can I expect here?
Yes, this is normal. They'll likely eventually figure it out, especially if you clear.
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Old May 25, 19, 9:23 am
  #374  
 
Join Date: Apr 2012
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I have some questions about my MUA. I used miles+copay to request an upgrade from L to PZ. My outbound flight now shows upgrade requested. However, my inbound flight changes, as my original flights LHR-ORD-SAN now becomes LHR-IAD-SAN with IAD-SAN shows CPU requested. My original sectors (LHR-ORD-SAN) are shown at the bottom of the page as waitlisted.

1. Why my inbound flights got changed? I don't think UA asked me about flight change when I applied MUA. Can I ask to fly my original routing?
2. For the new inbound flights, I see option to apply MUA. If I do it, what will happen to my original MUA?

Last edited by RandD; May 25, 19 at 9:24 am Reason: correct some typos
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Old May 25, 19, 12:24 pm
  #375  
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Originally Posted by RandD View Post
I have some questions about my MUA. I used miles+copay to request an upgrade from L to PZ. My outbound flight now shows upgrade requested. However, my inbound flight changes, as my original flights LHR-ORD-SAN now becomes LHR-IAD-SAN with IAD-SAN shows CPU requested. My original sectors (LHR-ORD-SAN) are shown at the bottom of the page as waitlisted.

1. Why my inbound flights got changed? I don't think UA asked me about flight change when I applied MUA. Can I ask to fly my original routing? ...
There may have been a schedule requiring the change of routing. You will need to call and get the ticket cleaned up and resync. Your MUA request should transfer over. Don't do anything until talking with an agent.
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