Last edit by: Guate87
What is this whole PNR auto-splitting thing about?
First, you need to realize there are two separate upgrade waitlists. There's the advance upgrade waitlist, which runs periodically from your applicable upgrade window until about four hours before departure, and the airport waitlist, which is manually cleared by the gate agents about 30 minutes before departure.
The first waitlist can handle an elite and a companion automatically. If you're next in line for an upgrade and there are at least two upgradeable seats available, you'll both get the upgrade.
The second waitlist (the airport one) can only handle upgrading one traveler on a PNR. If there is more than one person in your reservation when you check in, you'll be asked if you want to either split the reservation if waitlisted for CPU or stay on the same reservation and decline being on the gate waitlist. For supported waitlisted upgrades (PPs or Miles) you will not be asked and it will split (without choice) at check-in.
Next, you need to be familiar with United's "auto-check-in" feature. If you select this option when you check in for your original outbound flight (depending on how you check in, it may automatically default to selecting this), then shortly after 24 hours before your return flight segment, you'll automatically be checked in and boarding passes will be electronically delivered to you. discontinued
If you opt for this and the system automatically checks you in, and if you have two people in your reservation, the system will automatically split your reservation. You and your companion will now be on two separate reservations, and you'll be waitlisted for an upgrade and your companion won't.
Why might splitting be bad?
[color=#000000]If your companions are not elite, they will no longer qualify for the elite benefits they inherited from you. That means no free baggage (including credit card companion bag benefit), no Economy Plus seating access (although they won't be booted out of E+ if they're already seated in it, barring irregular operations), no Premier Access, and potential issues in irregular operations as a result of being on a separate reservation (they may be rebooked on a separate flight from you without agent intervention). If you have TSA pre-check your family traveling with you on the same PNR can use the precheck line - which they cannot do if you split. And if you are traveling with children
First, you need to realize there are two separate upgrade waitlists. There's the advance upgrade waitlist, which runs periodically from your applicable upgrade window until about four hours before departure, and the airport waitlist, which is manually cleared by the gate agents about 30 minutes before departure.
The first waitlist can handle an elite and a companion automatically. If you're next in line for an upgrade and there are at least two upgradeable seats available, you'll both get the upgrade.
The second waitlist (the airport one) can only handle upgrading one traveler on a PNR. If there is more than one person in your reservation when you check in, you'll be asked if you want to either split the reservation if waitlisted for CPU or stay on the same reservation and decline being on the gate waitlist. For supported waitlisted upgrades (PPs or Miles) you will not be asked and it will split (without choice) at check-in.
Next, you need to be familiar with United's "auto-check-in" feature. If you select this option when you check in for your original outbound flight (depending on how you check in, it may automatically default to selecting this), then shortly after 24 hours before your return flight segment, you'll automatically be checked in and boarding passes will be electronically delivered to you. discontinued
If you opt for this and the system automatically checks you in, and if you have two people in your reservation, the system will automatically split your reservation. You and your companion will now be on two separate reservations, and you'll be waitlisted for an upgrade and your companion won't.
Why might splitting be bad?
[color=#000000]If your companions are not elite, they will no longer qualify for the elite benefits they inherited from you. That means no free baggage (including credit card companion bag benefit), no Economy Plus seating access (although they won't be booted out of E+ if they're already seated in it, barring irregular operations), no Premier Access, and potential issues in irregular operations as a result of being on a separate reservation (they may be rebooked on a separate flight from you without agent intervention). If you have TSA pre-check your family traveling with you on the same PNR can use the precheck line - which they cannot do if you split. And if you are traveling with children
The stupid PNR auto-splitting at T-24 needs to stop
#601
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If you choose not to split on outbound and choose auto check in for the return, you will have the do not upgrade flags on your pnr, your return will not be split, and you will not be added to the upgrade waitlist for those flights. So unless you have already cleared all remaining segments, you should probably not auto check in so you can manually check in on the return (probably as late as possible to keep the same prioirty on the last remaining cpu sweeps) to split the reservation so you and your companion can be added to the airport upgrade standby list.
BUT I don't know if the companion will inherit your status on the airport waitlist.
Originally Posted by mirage47
Now IAH to BZE UG cleared at T28, prior to olci T24. When I olci I think the message here is to NOT check the box for auto check in, correct? This way the chance of our return PNR splitting is less, right? Thanks!
BUT I don't know if the companion will inherit your status on the airport waitlist.
Last edited by slippahs; Apr 19, 2013 at 3:19 pm Reason: Said "choose no auto check in" should be"choose auto check in"
#602
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I think that's right. Ms. Trash ended up down the list last time we had to split.
#603
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#604
Join Date: Dec 2006
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If you choose not to split on outbound and choose auto check in for the return, you will have the do not upgrade flags on your pnr, your return will not be split, and you will not be added to the upgrade waitlist for those flights. So unless you have already cleared all remaining segments, you should probably not auto check in so you can manually check in on the return (probably as late as possible to keep the same prioirty on the last remaining cpu sweeps) to split the reservation so you and your companion can be added to the airport upgrade standby list.
BUT I don't know if the companion will inherit your status on the airport waitlist.
If you choose not to split on outbound and choose auto check in for the return, you will have the do not upgrade flags on your pnr, your return will not be split, and you will not be added to the upgrade waitlist for those flights. So unless you have already cleared all remaining segments, you should probably not auto check in so you can manually check in on the return (probably as late as possible to keep the same prioirty on the last remaining cpu sweeps) to split the reservation so you and your companion can be added to the airport upgrade standby list.
BUT I don't know if the companion will inherit your status on the airport waitlist.
#605
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So unless you have already cleared all remaining segments, you should probably not auto check in so you can manually check in on the return (probably as late as possible to keep the same prioirty on the last remaining cpu sweeps) to split the reservation so you and your companion can be added to the airport upgrade standby list.
So unless you have already cleared all remaining segments, you should probably not auto check in so you can manually check in on the return (probably as late as possible to keep the same prioirty on the last remaining cpu sweeps) to split the reservation so you and your companion can be added to the airport upgrade standby list.
#606
Join Date: Jul 2010
Location: London, UK
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IME, if selecting no on the outbound, and you don't clear CPU, you will not be asked if you want to split or not on the return. The system will "remember" you did not want to split, and so won't add you to the list. That's what I've found (though based on this thread, i'm sure someone will have the opposite experience).
I flew LGA-ORD-HNL-KOA and upgraded with GPUs on the outbound (out of RPUs and needed to use them). Elected not to split on the outbound.
On the return (KOA-SFO-IAH-LGA), SFO-IAH-LGA cleared for me (1k) and my wife (silver) at 96 (IAH-LGA) and 72 (SFO-IAH) hrs out.
Auto-checked in at T-24, neither of us were on the upgrade list.
SDC'd to KOA-ORD-LGA due to IROPS, phone agent had to un-check us in; I then did online checkin at around T-5 and was given the option to split. I did this and my wife and I wound up correctly placed together on the UG list (although we didn't clear as we were so close in).
So if you don't split on the outbound, my experience is that CPU prior to T-24 works correctly, and if you can get an agent to un-check you in, you may be able to recheck in and be offered the split.
#607
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Have a flight booked on the ET website for SEA-IAD-ADD-EBB, ADD-FCO-IAD-SEA with first and last legs on UA. Companion has no status, I am 1K.
Should I be worried that our reservations will get fubar? Note that SEA-IAD, IAD-ADD-EBB are on separate days.
Should I be worried that our reservations will get fubar? Note that SEA-IAD, IAD-ADD-EBB are on separate days.
#608
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By not splitting you and your companion should both be processed normally from T-96 to T-24 for the return. If you don't clear in this window, you should speak to an agent when you land at IAD and ask them to split you and put you on the list; in my experience if you're split prior to this your companion has a high likelihood of losing their E+ seat assignments on the return.
#609
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Today I did OLCI for the outbound to LAS tomorrow and declined the split. Both 1K on a single pnr did not clear at T-96. Upgrade eligible arrow for outbound segment disappeared from my itin (remained on return segment on Sun).
Now, we thought splitting wouldn't be so bad even if only one of us clears. So I called the 1K line to go ahead and split the pnr. What the 1K agent then said surprised me...he said that even without the split pnr, the system will sweep all eligible pax for CPU at T-12 and T-3.
So even if our names are not on the mobile app's UG list, we could still be upgraded (assuming status fare basis rules still apply). Does that sound plausible?
Now, we thought splitting wouldn't be so bad even if only one of us clears. So I called the 1K line to go ahead and split the pnr. What the 1K agent then said surprised me...he said that even without the split pnr, the system will sweep all eligible pax for CPU at T-12 and T-3.
So even if our names are not on the mobile app's UG list, we could still be upgraded (assuming status fare basis rules still apply). Does that sound plausible?
#610
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Today I did OLCI for the outbound to LAS tomorrow and declined the split. Both 1K on a single pnr did not clear at T-96. Upgrade eligible arrow for outbound segment disappeared from my itin (remained on return segment on Sun).
Now, we thought splitting wouldn't be so bad even if only one of us clears. So I called the 1K line to go ahead and split the pnr. What the 1K agent then said surprised me...he said that even without the split pnr, the system will sweep all eligible pax for CPU at T-12 and T-3.
So even if our names are not on the mobile app's UG list, we could still be upgraded (assuming status fare basis rules still apply). Does that sound plausible?
Now, we thought splitting wouldn't be so bad even if only one of us clears. So I called the 1K line to go ahead and split the pnr. What the 1K agent then said surprised me...he said that even without the split pnr, the system will sweep all eligible pax for CPU at T-12 and T-3.
So even if our names are not on the mobile app's UG list, we could still be upgraded (assuming status fare basis rules still apply). Does that sound plausible?
#611
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Today I did OLCI for the outbound to LAS tomorrow and declined the split. Both 1K on a single pnr did not clear at T-96. Upgrade eligible arrow for outbound segment disappeared from my itin (remained on return segment on Sun).
Now, we thought splitting wouldn't be so bad even if only one of us clears. So I called the 1K line to go ahead and split the pnr. What the 1K agent then said surprised me...he said that even without the split pnr, the system will sweep all eligible pax for CPU at T-12 and T-3.
So even if our names are not on the mobile app's UG list, we could still be upgraded (assuming status fare basis rules still apply). Does that sound plausible?
Now, we thought splitting wouldn't be so bad even if only one of us clears. So I called the 1K line to go ahead and split the pnr. What the 1K agent then said surprised me...he said that even without the split pnr, the system will sweep all eligible pax for CPU at T-12 and T-3.
So even if our names are not on the mobile app's UG list, we could still be upgraded (assuming status fare basis rules still apply). Does that sound plausible?
relative value and whether you'll be able to babysit your reservation in Vegas you can decide whether to split or not.
As for the CPU at -12 and -3; I've not experienced a sweep in those windows, but others have and it seems to come from the hidden list rather than the airport list.
#612
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The choice you have is trading the potential clearance outbound for the ability of your companion to automatically clear on the return (and potential loss of E+ and baggage perks though this is easily fixable). Depending on the
relative value and whether you'll be able to babysit your reservation in Vegas you can decide whether to split or not.
As for the CPU at -12 and -3; I've not experienced a sweep in those windows, but others have and it seems to come from the hidden list rather than the airport list.
relative value and whether you'll be able to babysit your reservation in Vegas you can decide whether to split or not.
As for the CPU at -12 and -3; I've not experienced a sweep in those windows, but others have and it seems to come from the hidden list rather than the airport list.
I wonder who else gets on the hidden list other than the non-PNR splitters. And what's the point of a separate hidden list, if shares works off the airport (visible) waitlist to process the UGs.
#613
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To be clear, both pax are 1K. Current status (now at T-8): no UG, 2 more pax cleared F from last night, F booked full, one unassigned F seat (per mobile app). Return segment on Sunday still reflects the CPU-eligible arrow.
I wonder who else gets on the hidden list other than the non-PNR splitters. And what's the point of a separate hidden list, if shares works off the airport (visible) waitlist to process the UGs.
I wonder who else gets on the hidden list other than the non-PNR splitters. And what's the point of a separate hidden list, if shares works off the airport (visible) waitlist to process the UGs.
#614
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Earlier this week two of us were on one pnr, me gold my companion silver. I checked and saw F1, so realized we probably had no chance of UG. So at OLCI (still F1 and already 8 out of 12 checked in), I decline the split and decline auto return check in. Flight was fine, FC packed and huge UG list - but we had exit so it was ok. Next day, I checked my res and the "Eligible for CPU" blue box which had been there had disappeared from our remaining flights - and the pnr had not been split. Called in, the customer service person couldn't figure it out, checked with their 'help desk' and said, check back at 48 hours prior to return to see if it reappeared and if it hadn't, call back again. I did, it didn't and so I called again. No one, including supervisor, could figure it out. I eventually decided to forget about it since those flights were looking very full in F too. It was just odd.
#615
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If you choose not to split on outbound and choose auto check in for the return, you will have the do not upgrade flags on your pnr, your return will not be split, and you will not be added to the upgrade waitlist for those flights. So unless you have already cleared all remaining segments, you should probably not auto check in so you can manually check in on the return (probably as late as possible to keep the same prioirty on the last remaining cpu sweeps) to split the reservation so you and your companion can be added to the airport upgrade standby list.
BUT I don't know if the companion will inherit your status on the airport waitlist.
If you choose not to split on outbound and choose auto check in for the return, you will have the do not upgrade flags on your pnr, your return will not be split, and you will not be added to the upgrade waitlist for those flights. So unless you have already cleared all remaining segments, you should probably not auto check in so you can manually check in on the return (probably as late as possible to keep the same prioirty on the last remaining cpu sweeps) to split the reservation so you and your companion can be added to the airport upgrade standby list.
BUT I don't know if the companion will inherit your status on the airport waitlist.
Bonus time. Got to IAH and with Global Entry through customs under 10 minutes and line to re-enter was huge. Went outside and upstairs to departures and no one in line, 5 more minutes and sitting in the United Club. Life is sweet when you get the tricks from you all. Many thanks FT'ers^