Mar 6, 2014, 12:40 pm
Last edit by: Billiken
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Downgraded from First/Business Class on United(Questions,Compensation, etc.)[ARCHIVE]
Apr 5, 2014, 1:28 pm
#571
Join Date: Jan 2013
Posts: 41
Downgraded from First/Business Class on United (Questions, Compensation, etc.)
Hi guys, Thanks for your help in advanced.
I purchased a round trip first class ticket from IAH-DTW. Unfortunately, the aircraft was swapped to a RJ-145 from an A319. Do I qualify for some sort of compensation? Can I be rebooked onto a different flight without paying the fare difference/change fee?
I purchased a round trip first class ticket from IAH-DTW. Unfortunately, the aircraft was swapped to a RJ-145 from an A319. Do I qualify for some sort of compensation? Can I be rebooked onto a different flight without paying the fare difference/change fee?
Apr 5, 2014, 1:39 pm
#572
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
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Hi guys, Thanks for your help in advanced.
I purchased a round trip first class ticket from IAH-DTW. Unfortunately, the aircraft was swapped to a RJ-145 from an A319. Do I qualify for some sort of compensation? Can I be rebooked onto a different flight without paying the fare difference/change fee?
I purchased a round trip first class ticket from IAH-DTW. Unfortunately, the aircraft was swapped to a RJ-145 from an A319. Do I qualify for some sort of compensation? Can I be rebooked onto a different flight without paying the fare difference/change fee?
Apr 5, 2014, 2:29 pm
#573
Join Date: Jan 2013
Posts: 41
Quote:
Originally Posted by airwaysjack
Hi guys, Thanks for your help in advanced.
I purchased a round trip first class ticket from IAH-DTW. Unfortunately, the aircraft was swapped to a RJ-145 from an A319. Do I qualify for some sort of compensation? Can I be rebooked onto a different flight without paying the fare difference/change fee?
Just a bit of a downgrade! If you find a mainline flight that's to your liking, asked to be switched to it.
Originally Posted by airwaysjack
Hi guys, Thanks for your help in advanced.
I purchased a round trip first class ticket from IAH-DTW. Unfortunately, the aircraft was swapped to a RJ-145 from an A319. Do I qualify for some sort of compensation? Can I be rebooked onto a different flight without paying the fare difference/change fee?
Just a bit of a downgrade! If you find a mainline flight that's to your liking, asked to be switched to it.
There are no flights with first direct so I asked to see if I could be routed, but I would have to pay a difference in fare of $600.
Apr 5, 2014, 2:42 pm
#574
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Apr 5, 2014, 2:52 pm
#575
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
You are entitled to a refund of the fare difference between F & Y.
UA may, in its discretion, reroute you. But don't count on it.
UA may, in its discretion, reroute you. But don't count on it.
Apr 5, 2014, 2:53 pm
#576
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Join Date: Apr 2013
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Posts: 56,671
Apr 5, 2014, 4:14 pm
#578
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Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,680
In my opinion you're likely to be most successful getting a reroute in F, a refund, or compensation in that order. Thus if I were you, I'd pursue your options in that order.
Apr 6, 2014, 2:55 am
#579
Suspended
Join Date: May 2011
Location: SFO
Programs: UA 1K
Posts: 1,961
I wouldn't look for "compensation", but I'd be quite surprised if they won't give you a full refund, if you ask for it. You booked an F ticket and they are flying a plane with no F cabin. How can they possibly claim that they are delivering the advertised product? If necessary, I would think you could chargeback the credit card and win (although do you want to pick that fight with UA?).
Apr 6, 2014, 5:13 am
#580
Join Date: May 2002
Location: Moreland Hills (CLE)
Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Marriott L-T Plat, Hertz PC
Posts: 5,521
Bait and Switch
Hi guys, Thanks for your help in advanced.
I purchased a round trip first class ticket from IAH-DTW. Unfortunately, the aircraft was swapped to a RJ-145 from an A319. Do I qualify for some sort of compensation? Can I be rebooked onto a different flight without paying the fare difference/change fee?
I purchased a round trip first class ticket from IAH-DTW. Unfortunately, the aircraft was swapped to a RJ-145 from an A319. Do I qualify for some sort of compensation? Can I be rebooked onto a different flight without paying the fare difference/change fee?
Those were $128 (all-in) r/t IAH/DTW - DTW/IAH.
Another FTer, that this happened to, called and asked about a routing change.
He/she was told that UA would refund the ticket, but not change the routing.
Apr 7, 2014, 11:33 am
#581
Join Date: Jul 2011
Location: Houston, TX
Programs: UA Gold, Hilton Gold, Marriott Gold
Posts: 35
Just to clarify.....is this one of the P fares that many of us grabbed?
Those were $128 (all-in) r/t IAH/DTW - DTW/IAH.
Another FTer, that this happened to, called and asked about a routing change.
He/she was told that UA would refund the ticket, but not change the routing.
Those were $128 (all-in) r/t IAH/DTW - DTW/IAH.
Another FTer, that this happened to, called and asked about a routing change.
He/she was told that UA would refund the ticket, but not change the routing.
Apr 7, 2014, 11:41 am
#582
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Apr 10, 2014, 1:39 pm
#585
Join Date: Feb 2014
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