Mar 6, 2014, 12:40 pm
Last edit by: Billiken
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Downgraded from First/Business Class on United(Questions,Compensation, etc.)[ARCHIVE]
Mar 14, 2014, 7:59 am
#556
FlyerTalk Evangelist
Join Date: Feb 2006
Location: A festering pit; a pustule of a fistula set athwart the miasmic swamps of the armpit of the Gulf of Mexico - a Godforsaken wart upon a dark crevasse of the World. (IAH)
Programs: UA Lifetime Gold, BA Silver, Marriott Lifetime Plat, Hilton Gold, Accor Gold
Posts: 31,403
A few weeks ago, I was on a domestic flight with similar circumstances. My seatmate had gotten a CPU erroneously. When the gate agent came back with his new (coach) seat assignment, they quietly provided him with a $500 voucher.
Hearing "no compensation for downgrades" seems a bit off.
Hearing "no compensation for downgrades" seems a bit off.
Mar 17, 2014, 5:27 pm
#557
FlyerTalk Evangelist
Join Date: Feb 2006
Location: A festering pit; a pustule of a fistula set athwart the miasmic swamps of the armpit of the Gulf of Mexico - a Godforsaken wart upon a dark crevasse of the World. (IAH)
Programs: UA Lifetime Gold, BA Silver, Marriott Lifetime Plat, Hilton Gold, Accor Gold
Posts: 31,403
The beat goes on . . .
1K Customer Care Desk agent I spoke to last Friday never got back to me. Spoke to another one today. After reading GG OVS DOWNGRADE with his supervisor while I was on hold, they concluded that I was in fact entitled to an ETC. Unfortunately, that is handled by another department at customer care. I now have a new Case ID Number, and instructions to wait until the case gets processed. Plan to check in with them weekly until this gets resolved; feels a bit like playing three card monte.
1K Customer Care Desk agent I spoke to last Friday never got back to me. Spoke to another one today. After reading GG OVS DOWNGRADE with his supervisor while I was on hold, they concluded that I was in fact entitled to an ETC. Unfortunately, that is handled by another department at customer care. I now have a new Case ID Number, and instructions to wait until the case gets processed. Plan to check in with them weekly until this gets resolved; feels a bit like playing three card monte.
Mar 19, 2014, 4:35 pm
#558
Join Date: May 2004
Programs: UA 1K 2MM, BA Gold, SQ TPP
Posts: 1,487
Called and was told no, but I might be able to complain after the flight and get some miles back (not hopeful).
Mar 20, 2014, 7:12 am
#559
Join Date: Apr 2011
Location: U.K.
Programs: QR P; HH D; IHG SpAmb
Posts: 775
If you were on the original flights and were traveling in Y, then yes, downgrade compensation would be appropriate. However, since the original flights were cancelled and you were rebooked onto new flights (into your original class of service), you are not owed downgrade compensation.
Mar 27, 2014, 9:54 pm
#560
Join Date: Jun 2009
Location: Philadelphia
Programs: AA EXP; Hertz PC; SPG P; HH G
Posts: 41
Currently sitting in HNL where UA 144 to IAD just went mechanical and was downgauged from 767-400 to a domestic config 757-300. The flight is currently showing a 7:05 departure (website still says 5:45, but the monitors here are saying 7:05), and the aircraft will now make a fueling stop at LAX before continuing on to Dulles.
With the downgauge, 39 lie-flats in F just dropped to 24 standard domestic F buckets, and got bumped to the back of the bus. I had upgraded this flight at time of booking using a GPU, and was told that only full-fare customers were being accommodated in F on the new aircraft. Fine with me, I get that and would have wanted it that way if I'd paid full fare (though I'd be furious about spending what will turn into 11 hours in the 757-3 F seat).
As I was going to miss my connection anyway, the agent at the desk has rebooked me onto UA 14 to EWR, also in back but at least on a 767-4, and with more options to get home once I land. I'm on the upgrade list for that flight but it's not going to happen.
Two questions: Am I owed any compensation under United's policies in light of the downgauge? And if so, am I best off trying to pursue compensation here at the airport or going through 1kvoice or trying to deal with someone at a live desk?
With the downgauge, 39 lie-flats in F just dropped to 24 standard domestic F buckets, and got bumped to the back of the bus. I had upgraded this flight at time of booking using a GPU, and was told that only full-fare customers were being accommodated in F on the new aircraft. Fine with me, I get that and would have wanted it that way if I'd paid full fare (though I'd be furious about spending what will turn into 11 hours in the 757-3 F seat).
As I was going to miss my connection anyway, the agent at the desk has rebooked me onto UA 14 to EWR, also in back but at least on a 767-4, and with more options to get home once I land. I'm on the upgrade list for that flight but it's not going to happen.
Two questions: Am I owed any compensation under United's policies in light of the downgauge? And if so, am I best off trying to pursue compensation here at the airport or going through 1kvoice or trying to deal with someone at a live desk?
Mar 27, 2014, 11:34 pm
#561
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,671
Currently sitting in HNL where UA 144 to IAD just went mechanical and was downgauged from 767-400 to a domestic config 757-300. The flight is currently showing a 7:05 departure (website still says 5:45, but the monitors here are saying 7:05), and the aircraft will now make a fueling stop at LAX before continuing on to Dulles.
With the downgauge, 39 lie-flats in F just dropped to 24 standard domestic F buckets, and got bumped to the back of the bus. I had upgraded this flight at time of booking using a GPU, and was told that only full-fare customers were being accommodated in F on the new aircraft. Fine with me, I get that and would have wanted it that way if I'd paid full fare (though I'd be furious about spending what will turn into 11 hours in the 757-3 F seat).
As I was going to miss my connection anyway, the agent at the desk has rebooked me onto UA 14 to EWR, also in back but at least on a 767-4, and with more options to get home once I land. I'm on the upgrade list for that flight but it's not going to happen.
Two questions: Am I owed any compensation under United's policies in light of the downgauge? And if so, am I best off trying to pursue compensation here at the airport or going through 1kvoice or trying to deal with someone at a live desk?
With the downgauge, 39 lie-flats in F just dropped to 24 standard domestic F buckets, and got bumped to the back of the bus. I had upgraded this flight at time of booking using a GPU, and was told that only full-fare customers were being accommodated in F on the new aircraft. Fine with me, I get that and would have wanted it that way if I'd paid full fare (though I'd be furious about spending what will turn into 11 hours in the 757-3 F seat).
As I was going to miss my connection anyway, the agent at the desk has rebooked me onto UA 14 to EWR, also in back but at least on a 767-4, and with more options to get home once I land. I'm on the upgrade list for that flight but it's not going to happen.
Two questions: Am I owed any compensation under United's policies in light of the downgauge? And if so, am I best off trying to pursue compensation here at the airport or going through 1kvoice or trying to deal with someone at a live desk?
I was subject to the same swap out of SFO three weeks ago. Kept my F seat on an RPU. Really a waste of that instrument, we had one of the old ATA 753s and it's just a miserable aircraft.
What the heck is wrong with the 764s on the HNL routes??? They are going mx with alarming regularity.
Mar 28, 2014, 12:25 am
#562
Join Date: Jun 2009
Location: Philadelphia
Programs: AA EXP; Hertz PC; SPG P; HH G
Posts: 41
Was just told by a very helpful UC rep, who talked to a station manager and tried to do right by me, that she couldn't issue compensation because I'd changed to the EWR flight, even though still in economy. She was very sympathetic and understood that the only reason I'd changed flights was due to the downgrade and delay and the potential for an upgrade on this flight, and empathized that this did not seem right to her.
More importantly, though, she confirmed that I would have been entitled to compensation had I remained on the original flight.
She encouraged me to pursue this further, and I will do so, because this is an absurd result. Had I been upgraded on the changed flight, obviously no compensation would have been due and I would have asked for none. Had this potential of foregoing compensation for what I lost been discussed with me before making the flight change, I would have stayed on the original flight.
Looks like I have a fight ahead of me.
More importantly, though, she confirmed that I would have been entitled to compensation had I remained on the original flight.
She encouraged me to pursue this further, and I will do so, because this is an absurd result. Had I been upgraded on the changed flight, obviously no compensation would have been due and I would have asked for none. Had this potential of foregoing compensation for what I lost been discussed with me before making the flight change, I would have stayed on the original flight.
Looks like I have a fight ahead of me.
Mar 28, 2014, 7:57 am
#563
Suspended
Join Date: Nov 1999
Posts: 24,153
Was just told by a very helpful UC rep, who talked to a station manager and tried to do right by me, that she couldn't issue compensation because I'd changed to the EWR flight, even though still in economy. She was very sympathetic and understood that the only reason I'd changed flights was due to the downgrade and delay and the potential for an upgrade on this flight, and empathized that this did not seem right to her.
More importantly, though, she confirmed that I would have been entitled to compensation had I remained on the original flight.
She encouraged me to pursue this further, and I will do so, because this is an absurd result. Had I been upgraded on the changed flight, obviously no compensation would have been due and I would have asked for none. Had this potential of foregoing compensation for what I lost been discussed with me before making the flight change, I would have stayed on the original flight.
Looks like I have a fight ahead of me.
More importantly, though, she confirmed that I would have been entitled to compensation had I remained on the original flight.
She encouraged me to pursue this further, and I will do so, because this is an absurd result. Had I been upgraded on the changed flight, obviously no compensation would have been due and I would have asked for none. Had this potential of foregoing compensation for what I lost been discussed with me before making the flight change, I would have stayed on the original flight.
Looks like I have a fight ahead of me.
Got lucky that they changed my flight to the SFO-OGG non-stop the next morn (753 as well) WL for F, got $300 for VDB and was told no Downgrade Compensation if I dont clear since I changed routings, it was till worth it rather then getting into HNL @ 2am when OGG was my destination, got the miles redeposited for the HA HNL-OGG flight. I cleared in the end TG was using a 1/31/14 exp RPU, so it was still worth uisng it rather then being in Y
I fully understand the no DG compensation, although it would have been Y on either flight once I switched flights on my own thats that. Had they told me or you , you are now flying AAA-BBB-DDD and not as booked AAA-CCC-DDD then DG should be issued since they changed our flights, when we change them then no DG should be forthcoming. Its not the 1st time I ran into this.
I understand whats the difference if I fly in Y to IAD or EWR its still not F, but thats not how they see it, they see it as a vol change was made and that removes any obligation on their part, an invol change would probably score the DG comp
Mar 28, 2014, 8:05 am
#564
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,680
Was just told by a very helpful UC rep, who talked to a station manager and tried to do right by me, that she couldn't issue compensation because I'd changed to the EWR flight, even though still in economy. She was very sympathetic and understood that the only reason I'd changed flights was due to the downgrade and delay and the potential for an upgrade on this flight, and empathized that this did not seem right to her.
More importantly, though, she confirmed that I would have been entitled to compensation had I remained on the original flight.
More importantly, though, she confirmed that I would have been entitled to compensation had I remained on the original flight.
Mar 28, 2014, 8:28 am
#565
Join Date: Jun 2003
Location: Seattle WA
Programs: AS 100K, Marriott LT Platinum
Posts: 1,828
I DO think you should receive general irrops compensation for the significant inconvenience you suffered as a result of their mechanical, which varies but hopefully will be somewhere in the ~$500 Ecert range.
Good luck and let us know how it goes
Mar 28, 2014, 9:28 am
#566
Suspended
Join Date: Nov 1999
Posts: 24,153
I don't think you're entitled to compensation for the downgrade-as-result-of-downgauge per se, other than getting your instrument back. You bought a coach ticket, and they're providing a coach seat.
I DO think you should receive general irrops compensation for the significant inconvenience you suffered as a result of their mechanical, which varies but hopefully will be somewhere in the ~$500 Ecert range.
Good luck and let us know how it goes
I DO think you should receive general irrops compensation for the significant inconvenience you suffered as a result of their mechanical, which varies but hopefully will be somewhere in the ~$500 Ecert range.
Good luck and let us know how it goes
2- $500 they will be very lucky if they get $350, btw the LAX-IAD flight was CXed, so everywhere did very good by switching to the EWR flight even thou it will get them in alot later at least they arent still in LA
Mar 28, 2014, 12:19 pm
#567
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,671
I recently received the specified e-cert when they downgauged from 320 to 319 and I lost my CPU.
Mar 31, 2014, 5:05 pm
#568
Join Date: Mar 2014
Location: (SNA)
Posts: 60
Confirmed upgrade to F using miles IAD-IAH-SNA; Was only able to clear the 2nd leg of the trip tho. We were delayed an hour departing IAD due to a mechanical issue. The plane I was on was scheduled to be THE plane continuing to SNA so I didn't think much of it. When I got to IAH, I found out they snagged another plane to fly to SNA at the original departing time. Subsequently, I missed my flight, was delayed 3 hours and downgraded back to Y, (left at #1 on the list).
I will be calling UA when I get home (found this thread a bit late to call) and will update with my results. Hoping for the best, as others have experienced.
I will be calling UA when I get home (found this thread a bit late to call) and will update with my results. Hoping for the best, as others have experienced.
Mar 31, 2014, 6:22 pm
#569
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
The beat goes on . . .
1K Customer Care Desk agent I spoke to last Friday never got back to me. Spoke to another one today. After reading GG OVS DOWNGRADE with his supervisor while I was on hold, they concluded that I was in fact entitled to an ETC. Unfortunately, that is handled by another department at customer care. I now have a new Case ID Number, and instructions to wait until the case gets processed. Plan to check in with them weekly until this gets resolved; feels a bit, like playing three card monte.
1K Customer Care Desk agent I spoke to last Friday never got back to me. Spoke to another one today. After reading GG OVS DOWNGRADE with his supervisor while I was on hold, they concluded that I was in fact entitled to an ETC. Unfortunately, that is handled by another department at customer care. I now have a new Case ID Number, and instructions to wait until the case gets processed. Plan to check in with them weekly until this gets resolved; feels a bit, like playing three card monte.
Did Jeff can the PMUA "customer service" department and hire the group that does CS for LI Power?
http://www.businessinsider.com/compa...12?op=1#!CbBRz
Apr 1, 2014, 6:18 am
#570
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
Confirmed upgrade to F using miles IAD-IAH-SNA; Was only able to clear the 2nd leg of the trip tho. We were delayed an hour departing IAD due to a mechanical issue. The plane I was on was scheduled to be THE plane continuing to SNA so I didn't think much of it. When I got to IAH, I found out they snagged another plane to fly to SNA at the original departing time. Subsequently, I missed my flight, was delayed 3 hours and downgraded back to Y, (left at #1 on the list).
I will be calling UA when I get home (found this thread a bit late to call) and will update with my results. Hoping for the best, as others have experienced.
I will be calling UA when I get home (found this thread a bit late to call) and will update with my results. Hoping for the best, as others have experienced.