Partner's PNR on award ticket is no longer showing on reservation?
#1
Original Poster
Join Date: Jun 2006
Location: Sun & beach destinations
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Posts: 1,427
Partner's PNR on award ticket is no longer showing on reservation?
Booked an award ticket from UA with itinerary involved with couple of Star Alliance airlines. The partners' PNR used to be shown on the old UA website, but now it is not showing on the new UA (CO) website. Do I need to call UA and ask for partners' PNR ?
#2
Join Date: May 2000
Location: Chicago
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#3
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
How to find Partner's PNR short of calling United?
I have same question - booked award on the new UA website. Could not ticket online but was able to summon a call back from web support and the lady ticketed it for me.
Now I see CO dba UA does not give the partner's PNR on the e-receipt. Is there anyway to find out the Swiss Air's PNR short of calling United?
Now I see CO dba UA does not give the partner's PNR on the e-receipt. Is there anyway to find out the Swiss Air's PNR short of calling United?
#4
Join Date: Sep 2010
Location: SFO
Programs: AA ExPlat; UA GS (via MM companion); SPG
Posts: 362
I have same question - booked award on the new UA website. Could not ticket online but was able to summon a call back from web support and the lady ticketed it for me.
Now I see CO dba UA does not give the partner's PNR on the e-receipt. Is there anyway to find out the Swiss Air's PNR short of calling United?
Now I see CO dba UA does not give the partner's PNR on the e-receipt. Is there anyway to find out the Swiss Air's PNR short of calling United?
#5
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Does anyone know if one could pull up the reservation at Swiss Air website with Swiss Air PNR?
I am just a bit paranoid now about whether the partner airline has received the proper ticket from United. We are flying back one-way MXP-ZRH-MIA and I sure dont want to find out we are not properly ticketed when we check in at MXP.
#6
Join Date: Jan 2006
Location: Arlington, VA
Programs: UA 1K, AA PLT, SPG PLT
Posts: 1,612
I'm posting a positive experience from this!
While I couldn't get either of my partner confirmation numbers from the award itinerary on united.com,
I was suprisingly on the phone for only 2m28s to get the OZ PNR, and interestingly enough, the woman (very nice and efficient!) said that SQ doesn't give UA PNRs at all - you just have to call up with the flight number and dates for seats...I could have sworn that in my past (PMUA), i've actually had SQ PNRs given to me, but regardless, given that we are now in COdbaUA, PMCO must never have been privy to the SQ PNRs on award trips...
Regardless, while the website didn't show the PNRs for partners, my phone call as a 1K was answered and my PNRs were given in under 3 minutes at the peak (14h20 on Wednesday) of the day...granted, i'm a 1K, but still, I was pleasantly surprised, in a good way!
-jeremy
While I couldn't get either of my partner confirmation numbers from the award itinerary on united.com,
I was suprisingly on the phone for only 2m28s to get the OZ PNR, and interestingly enough, the woman (very nice and efficient!) said that SQ doesn't give UA PNRs at all - you just have to call up with the flight number and dates for seats...I could have sworn that in my past (PMUA), i've actually had SQ PNRs given to me, but regardless, given that we are now in COdbaUA, PMCO must never have been privy to the SQ PNRs on award trips...
Regardless, while the website didn't show the PNRs for partners, my phone call as a 1K was answered and my PNRs were given in under 3 minutes at the peak (14h20 on Wednesday) of the day...granted, i'm a 1K, but still, I was pleasantly surprised, in a good way!
-jeremy
#7
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
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Posts: 67,136
PMUA.bomb had my partner PNRs for all upcoming flights; I neglected to take screenshots before 3/3.
On the eve of travel Friday, I called in to get the LH and BD #s just in case there were any issues travelling. Got a DTW-based 1K agent who apologized for the delay as she had to consult the help desk to find them.
It took about 15 minutes to get the first LH #, then another 5 to get them for my sister's flights.
Oddly enough, the agent said the system was giving her only one partner confirmation # back and that it showed the same # for BD and LH. We both knew that couldn't be right, but given I'd already been on the line for 30 minutes and had other things to get done which I knew would take the agent some time with, too, abandoned trying to figure that out.
On the eve of travel Friday, I called in to get the LH and BD #s just in case there were any issues travelling. Got a DTW-based 1K agent who apologized for the delay as she had to consult the help desk to find them.
It took about 15 minutes to get the first LH #, then another 5 to get them for my sister's flights.
Oddly enough, the agent said the system was giving her only one partner confirmation # back and that it showed the same # for BD and LH. We both knew that couldn't be right, but given I'd already been on the line for 30 minutes and had other things to get done which I knew would take the agent some time with, too, abandoned trying to figure that out.
#8
Join Date: Nov 1999
Location: PVG
Programs: UA 1K 1MM, Hilton Silver, Marriott Gold
Posts: 318
I read above that SQ doesn't give UA its PNRs. Does anyone know if this is the case with other airlines? I just waited 30 minutes to connect with an agent, and she just said she couldn't see any PNRs for my award ticket on OS and LO, and she just gave me their phone number. I'd like to see if there's another answer before I wait half an hour on hold again! Also to see if there are any "special magic words" I need to say for the agent to investigate in the right place?
*Edited to add* Tried again with calling UA, and though there wasn't a wait to speak with an agent and this one actually did some typing to investigate a little, the agent once again told me she couldn't find anything and told me to call OS and LO with my ticket number.
*Edited to add* Tried again with calling UA, and though there wasn't a wait to speak with an agent and this one actually did some typing to investigate a little, the agent once again told me she couldn't find anything and told me to call OS and LO with my ticket number.
Last edited by flaii; Jul 13, 2012 at 5:45 pm
#9
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I read above that SQ doesn't give UA its PNRs. Does anyone know if this is the case with other airlines? I just waited 30 minutes to connect with an agent, and she just said she couldn't see any PNRs for my award ticket on OS and LO, and she just gave me their phone number. I'd like to see if there's another answer before I wait half an hour on hold again! Also to see if there are any "special magic words" I need to say for the agent to investigate in the right place?
#10
Join Date: Jun 2007
Location: BOS
Posts: 267
I have the partner PNRs showing up on some bookings, but not on others. For one of the more complex ones I've been given the PNR for SK (being told the same should work for SN although I'm not able to pull anything up on SN's website, not even an error message), and was told to use flight number and date to access the booking on TG.
#11
Join Date: Nov 1999
Location: PVG
Programs: UA 1K 1MM, Hilton Silver, Marriott Gold
Posts: 318
Interestingly (or not), the seat assignments that I automatically got after the ticket was issued disappeared earlier today when I selected "View Reservations," before I called Austrian. The new seat assignments are now showing. On the other hand, my e-Ticket Receipt is showing the old seat assignments (and also showed them when my seat assignments disappeared earlier in the day). I guess the Receipt doesn't change after it is issued the first time?