I read above that SQ doesn't give UA its PNRs. Does anyone know if this is the case with other airlines? I just waited 30 minutes to connect with an agent, and she just said she couldn't see any PNRs for my award ticket on OS and LO, and she just gave me their phone number. I'd like to see if there's another answer before I wait half an hour on hold again! Also to see if there are any "special magic words" I need to say for the agent to investigate in the right place?
*Edited to add* Tried again with calling UA, and though there wasn't a wait to speak with an agent and this one actually did some typing to investigate a little, the agent once again told me she couldn't find anything and told me to call OS and LO with my ticket number.
Last edited by flaii; Jul 13, 2012 at 5:45 pm