MoJ0

Wow, this sounds a lot like the posts we all made when UDU started ... go back a few years and look at what's happened ... FC has gone to hell. Meal service trimmed, meal choices limited at best, Canyon Road wine (that I can buy for 4.49/bottle)... no, this isn't FC, not what it was 15.. 10... even 5 years ago while in BK!

The 500mile e-upgrades were awesome. Every 10k miles flown you got a set of 4. You used them JUDICIOUSLY or, when it really mattered, you bought more with miles or with cash ($50 each, $200 set of 4), or you used miles to upgrade trans-con flights, or used CR-1.

This auto upgrading of everything is unnecessary, creates more of a mess overall, and generates BAD WILL with customers.

UA INSIDER are you sharing the dozens of threads like this one with the team in WHQ?

I'm VERY SERIOUSLY looking at following a large number of folks I know and status-matching on another airline and moving away from UA. Which may actually help the rest of the folks left ... one less 1K competing for dwindling benefits.

It's this kind of stuff ... the devaluation of my perceived value as a MM 1K, decrease in overall customer service (gate agents, RCC matrons, FAs), plus the small, overcrowded, dingy terminals in SAN, DFW, BOS-C, IAD...

I'm just really frustrated and disappointed. 30k domestic miles YTD and it just keeps getting worse.

LilAbner

Yes, and that's my point.
The new UA evidently thinks that everyone is ignorant as to what they are doing, I guess?

amartin1979

They take us for fools.

MarkedMan

Yes. I am not sure what is worse here, whether this is being done on purpose, or it is a system issue. Either way, I now want out

Shame I have already six trips booked between now and end of June ...

United757

On an unrelated note, I'm sure anybody on tonight's (3/5) SEA-IAD redeye would clear their upgrade, even if everybody in Y paid for a TOD.

Somebody please tell me this is a glitch, otherwise why am I not flying SEA-IAD tonight...

LilAbner

Nice guess, but no cigar!

And just how many do you think you'll get this year.

Try --- 2 at 75K and 2 more when you make 1K, if you make the grade? Beside there is NO guarantee that and upgrades will be available when you pull the trigger on your purchase.

Using 6 of my SWU's are in the cards for me from now on, in domestic, as I'm not biting on the "W" & higher and an increase in $ to get on a wait-list for an international purchase.

nova08

Sorry but do you think UA is going to drastically shift policy/procedure because FT'ers complain. Unfortunately everyone that is outraged at some of these changes has to seriously move to other airlines and hope that UA's bottom line plummets so much so that they have to reconsider their strategy.

Pretty much, and to be honest remember that we are a small majority of fliers. I know not everyone is oblivious but certainly not everyone understands the in's/out's of the policies like we do.

kb1992

They think that

(1) you have no choice as hub captives

(2) you have low IQs and can't read what's going on

(3) you are too lazy to switch airlines

PSU Mudder

Well, did you end up getting the upgrade or not? That's the ultimate measuring stick of whether the program impacts elites or not.

njcommodore

They're not playing us for fools, I don't think we give the decision makers enough credit sometimes. Believe it or not UA has some JDs and MBAs to match the backseat drivers we have on FT. Once UA and CO were able to look at each other's books and internal policies I would like to think they made decisions that ultimately helped their bottom line. That's what all of us in the end want, an airline that can afford to fly where we want them to. Would I love to fly in F on every flight? Absolutely! Do I understand that this airline has evolved from losing money to making it while facing huge shifts in oil prices? Absolutely.

misdirected baggage

[QUOTE=MJ-bos;
I'm just really frustrated and disappointed. 30k domestic miles YTD and it just keeps getting worse.[/QUOTE]

1K and was recently something like #20 for an upgrade from DEN to LAX. I have 6 SWU certificates that are utterly useless unless one flies from nowhere to nowhere on a domestic flight.

I just booked HNL to NRT and for the first time in many years selected a flight based on carrier reputation instead of CO (sorry UA, I miss CO as does every flight crew I've spoken with). Alas, this will be my last 1K year -- as near as I can tell, my status only provides me with a lottery ticket. Except, the odds appear better with the lottery.

LilAbner

OMG! I just now got my upgrade for Weds 6:15 a.m. (B757) flight ---
Moved from 7D to 2B but was required to answer "Yes" I am exit row qualified!

I guess if there is a situation I will need to haul a$$ back to economy and trigger the hatch?

nmenaker

I don't think anyone has to report anything to CO management, I am certain that they are getting daily/weekly reports of the close in t-24 a) PAID upgrade percentages and the B) amount of UDU upgrades. The objective, which would be easily shown in such reports would be that A is rising, and the B is falling. Exactly what their expectation MUST be based on the new policies and practices.

I can only imagine that 1K's and F boarding in group 5 is an effort to force paid at the gate baggage check.

Okay, that last bit was a bit tongue in cheek, but whose to say it doesn't happen.

mduell

Per UA Insider's assertions, doesn't this mean there's more F seats than eligible elites so all elites will clear anyway?

Will UA Insider look into it before UA purges the required information from their systems?

love_to_travel

I could care less what the upgrade policy is, UA can make it whatever they want. All I want is for UA to be honest about what their upgrade policy actually is, so I can make an informed decision on whether or not I remain loyal customer with UA.