March 3rd, 2012 System Integration Master Thread (PSS)
Mar 7, 2012, 11:26 am
#1351
Join Date: Feb 2003
Location: Southern California, USA
Posts: 1,393
This is what happened to me this past weekend. I flew LAX-EWR on Mar 1st and EWR-LAX on Mar 4th. I used my old CO OnePass number outbound (prior to the computer integration), and my new UA MileagePlus number on the return (same # as the outbound, the system did this automatically). LAX-EWR posted on Mar 5th and EWR-LAX posted on Mar 6th.
Mar 7, 2012, 11:27 am
#1352
Join Date: Aug 2004
Programs: Marriott Plat
Posts: 946
Airport maps (example: http://pss.united.com/web/en-US/cont.../maps/ewr.aspx) still show Continental.
Mar 7, 2012, 11:30 am
#1353
Join Date: Dec 2000
Location: Medford, OR
Programs: UA1K/3MM, AA & DL 1MM, *wood Plat, Hertz Pres.
Posts: 588
I really expected better from United. They have had time to work on this and this is the best they can do? They show me with 31 segments and 4,235 miles this year. Yikes!!!
United, you need to do better.....
United, you need to do better.....
Mar 7, 2012, 11:36 am
#1354
Join Date: Dec 2007
Location: Washington DC
Programs: QR: Gold; Marriott: Amb; UA: 1K; Taj: Silv
Posts: 254
my LH flights from 2/25 have not posted at all, return LH flights posted only 50% of EQM and RDM, even though they are in S class on LH which is 100%
Also missing CO flights from 2/25 - which were on the account but disappeared when everyone's EQM got pulled.
I am wondering if M&M recipients are getting miles from UA in the mean time.
Also missing CO flights from 2/25 - which were on the account but disappeared when everyone's EQM got pulled.
I am wondering if M&M recipients are getting miles from UA in the mean time.
Mar 7, 2012, 11:39 am
#1355
Join Date: Apr 2003
Location: Split between Pacific NW and San Diego
Programs: UA 1K MM, DL Gold, Avis First, Various hotel elites
Posts: 136
Keeps getting worse
While I can't get onto the website because of my PIN fiasco I can access my account via the mobile app. Go figure?
My 1K MM status is now Platinum. No mileage flown this calendar year according to the account.
I'm in the system now doing a multi-leg into Canada. BP shows me as a Plat. Got strange looks at the 1K check-in this morning in SAN until I started to tell them about the six hours on the phone...
They stopped me and checked me in with apologies.
Upstairs I watched five gate agents for the first leg (including one CO person still wearing her old colors) try to get simple stuff like receipts, seating changes, even check-in and had great difficulty. No printers working. Just taking BP's and getting people onboard. What a mess!
I've got five RT's I need to book in the coming week. Does this airline deserve any of that business?????
My 1K MM status is now Platinum. No mileage flown this calendar year according to the account.
I'm in the system now doing a multi-leg into Canada. BP shows me as a Plat. Got strange looks at the 1K check-in this morning in SAN until I started to tell them about the six hours on the phone...
They stopped me and checked me in with apologies.
Upstairs I watched five gate agents for the first leg (including one CO person still wearing her old colors) try to get simple stuff like receipts, seating changes, even check-in and had great difficulty. No printers working. Just taking BP's and getting people onboard. What a mess!
I've got five RT's I need to book in the coming week. Does this airline deserve any of that business?????
Mar 7, 2012, 11:45 am
#1356
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
I think the major problem is that people need to *fly* when all these random status downgrades are happening.
It's pretty bad that people won't be getting the benefits of their own earned status during this "period"
I wonder if they'll have to turn off mileage posting again to fix the PQM issue.
It's pretty bad that people won't be getting the benefits of their own earned status during this "period"
I wonder if they'll have to turn off mileage posting again to fix the PQM issue.
Mar 7, 2012, 11:50 am
#1357
Join Date: Nov 2011
Posts: 133
... and more fun
Booking in 2 weeks, UA ticket, 1st leg is on AC/Jazz. Reservation shows "Award Miles / Premier Qualifying" , 745 / 0%.
Anyone else has bookings with *A legs showing this sort of stuff? Is this limited to AC? To Jazz? Don't worry, just wait, we will fix it later?
Anyone else has bookings with *A legs showing this sort of stuff? Is this limited to AC? To Jazz? Don't worry, just wait, we will fix it later?
Mar 7, 2012, 11:50 am
#1358
Join Date: Apr 1999
Location: Homosassa, FL & Ringwood, NJ -UA-G(Lifetime); SPG-Plat (Lifetime)
Posts: 6,120
I think the major problem is that people need to *fly* when all these random status downgrades are happening.
It's pretty bad that people won't be getting the benefits of their own earned status during this "period"
I wonder if they'll have to turn off mileage posting again to fix the PQM issue.
It's pretty bad that people won't be getting the benefits of their own earned status during this "period"
I wonder if they'll have to turn off mileage posting again to fix the PQM issue.
Mar 7, 2012, 11:52 am
#1359
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
is it clear that is what happening? Seems some who have chacke hear the internal system are correct but the website is mis-reporting.
Mar 7, 2012, 11:52 am
#1360
Join Date: Feb 2012
Location: Orange County, CA
Programs: UA - GOLD, Marriott - PLAT
Posts: 10
For the last couple days my EQMs have flip flopped back and forth. Now my account is saying that 0 came over from the old United during system migration.
I sure hope this a bug still being worked out. Any help from UA Insider would be great.
Mar 7, 2012, 12:09 pm
#1361
Join Date: Dec 2007
Location: Washington DC
Programs: QR: Gold; Marriott: Amb; UA: 1K; Taj: Silv
Posts: 254
Problem continues here as well...
For the last couple days my EQMs have flip flopped back and forth. Now my account is saying that 0 came over from the old United during system migration.
I sure hope this a bug still being worked out. Any help from UA Insider would be great.
For the last couple days my EQMs have flip flopped back and forth. Now my account is saying that 0 came over from the old United during system migration.
I sure hope this a bug still being worked out. Any help from UA Insider would be great.
Mar 7, 2012, 12:10 pm
#1362
Join Date: Mar 2012
Programs: UA 1K, Star Marriott Gold
Posts: 2
1K showing up as Premier Platinum on new site !!!
I logged in to change my reservation (which doesn't work on the new site) and noticed that I've been downgraded to Premier Platinum from 1K. I called them and they said there's a system glitch. Is anyone experiencing this problem? I converted to the new Mileage Plus # and this problem started!
Mar 7, 2012, 12:15 pm
#1363
Join Date: Oct 2009
Location: SFO, LON
Programs: BA GGL/CCR, Bonvoy Tit, Hilton Dia etc etc
Posts: 2,354
Mar 7, 2012, 12:20 pm
#1364
Join Date: Jul 2010
Programs: UA 1K, Star Gold,Marriott Gold, Hertz Presidents Circle
Posts: 414
I logged in to change my reservation (which doesn't work on the new site) and noticed that I've been downgraded to Premier Platinum from 1K. I called them and they said there's a system glitch. Is anyone experiencing this problem? I converted to the new Mileage Plus # and this problem started!
Sit tight. Don't waste your time trying to call about it.
Mar 7, 2012, 12:25 pm
#1365
Join Date: Feb 2012
Location: Orange County, CA
Programs: UA - GOLD, Marriott - PLAT
Posts: 10
Either way, I hope there is some insight to these issues. Mad a couple flights in the past couple days that will bump me to Gold. Sure would like to know that I at least get E+ since that went away for anything less.