Hi belynch, thanks for the well wishes. For your flight Sunday, since your reservation is already split, your companion won’t automatically be recognized. Your best course of action will be to ask that your companion be added to the upgrade standby list when you arrive at the airport. As for your Monday/Wednesday trip, did you link your OnePass and MileagePlus accounts? If yes, I’d recommend leaving your 8-character (i.e. OnePass) number in your reservation. As part of the conversion process, if you change it to your 11-digit number, the process will just change it back when it runs.

Hi 21A, flight 1158 from LAX to IAH, and a handful of others, are in the same boat. Although we’ve said 3 to 4 hours, this time period is to account for all major systems to come back online with the most critical systems returning earlier in the window. When it comes to checking in and boarding for these flights, we have manual procedures in place and our co-workers at these stations are trained and prepared.

Hi 21A, boarding passes issued in Apollo will not be able to be systematically read by the gate readers on the new system. That said, it’s recommended that you continue to check-in at the time you normally would - regardless of which system is issuing the boarding pass. Once at the airport, the situation will be managed at the gate by either issuing new boarding passes or inputting manually. Each gate will be ready to use which ever option best fits the circumstances for the particular flight.

Hi GBadger, thank you for your kind works and we’re happy to have you at United! I wouldn’t worry about the preview site not reflecting your new status. This site is using older test data sources. I’m confident that our agents are seeing your status and advising you correctly and it is indeed taking out systems a while to catch up. But, if your status isn’t reflecting correctly by early next week, please send me a PM and we’ll be happy to check on this.

We’re with you Sulley.

Hi warreng24, you won’t need to take any action. As part of the integration process, we’ll be refreshing all reservations that have 11-digit numbers with the corresponding 8-character numbers. Your right in that you’ll still be able to use your 11-digit number to access information, but, when it’s displayed back to you, it will show your new number. For new reservations, you’ll be able to use your 8-character number from March 3rd forward.

Hi bmvaughn, not necessary (unless you need to do so to redeem an award ticket on March 3rd or 4th and wouldn’t have enough miles without doing so). But, no harm either.

Hi Wx4caster, I’ll have to get more info on a couple of these. But, to start:Hi jonu, systems are still running for complimentary upgrades for March 3rd. If you’d like me to take a look at the specific flight, please PM me the details and we’ll be happy to find out the status for it.

Hi joshwex90, you shouldn’t have any trouble checking in on Saturday since our major systems will be back online by early morning. As for extra time, it will partially be dependent on the airport and time at which you are departing. You will also all be able to check-in together at the Premier Access since, as you mention, everything will now be in the same system.

Flying at 18:13 (parents - domestic) and 18:40 (me - international), both from EWR. Thanks for the response though!

Best of luck dealing with the merger!!

Thanks Shannon! I was going to ask one of the questions that you just answered! Thanks for doing this, and good luck tomorrow!

I know this is a lot to suggest, but why not make online check-in available 48 hours or more available in advance of flights this weekend. I am flying March 3 and hopefully won't have a problem checking in online and getting my boarding pass. However, the real test will be for those flying Sunday or Monday. It seems it would be a good idea that instead of sending them a warning email, like I just received, that instead an email inviting them to check in now would be a better idea.

It's a federal law that prevents the airlines from doing this. OLCI used to be available at T-30 hours but that was changed several years ago.

-RM

What federal law?

I'm flying UA Saturday - there are definitely funky things going on online, but I'm going to get to ORD a bit early and hope for best/prepare for the worst.

As most of us are über frequent flyers, would love to see us set the tone, be patient and gracious to those helping and save your "I'm 1k, DYKWIM" for another time. ( or retire that attitude altogether :).

I'll miss the old CO so much, but change is inevitable so good luck to the new united team this transition weekend!

Too bad we don't have an answer about skykits that have yet to be redeemed.. Shannon, will this functionality still exis on the combined website?

Shannon,

Will the companion of a 1MM with 2012 GS status be matched to GS? Or only 1K?

Hi Shannon,

Thanks for all the helpful info.

I just checked in for my SFO-IAD redeye (3/2) departure, and IAD-BDL connection (3/3) 8:20 am departure. Both BP's were issued by Apollo. SFO-IAD leaves before 11 pm PT, so I imagine there will be no problem w/ the Apollo BP?

Would I need (or would it be helpful) to simply use my iPhone or a kiosk when I land in IAD after 5am ET to "Re-issue" a BP from the SHARES system? Or should I simply keep my Apollo issued BP and head to the gate?

The upgrades for neither of these flights have cleared and I want to make sure I don't lose upgrade priority etc. etc. Will I lose check-in upgrade priority when I re-check on the connector ?(although Y class row 3 on the CR7 is great:) )

I had a UDU clear for my 3/3 flight.

How do you merge/link UA MP and Onepass now that the deadline to manually do it has passed, and the UA sweep didn't seem to merge/link them for me. I e-mailed Onepass and received this e-mail in response:

"When we merge the two programs in early March and if you have a MileagePlus account number, you will receive via the US mail instructions on how to access and merge your accounts."

why are you so worried about skykits?:confused:

Is there any timeline for when PMUA and PMCO will unite at a single terminal for the airports where they have not yet done so?

A particularly egregious example is my home airport of San Diego, where, as of Saturday, United will occupy all 3 terminals: the commuter terminal and terminals 1 and 2. I already see lots of people show up to T1 for flights to LAX (out of the commuter terminal). I can only imagine the situation getting worse! This gets especially confusing with the crossfleeting, whereby as early as April I've seen a PMUA A320 scheduled to IAH and a PMCO 738 scheduled form DEN. Is it true that planes will park at terminals based on their origin/destinations rather than their PM airline?

I suspect at SAN that things may change in a year or two with the terminal 2 expansion, but I think it will be very messy for the casual traveler if UA keeps its presence in both T1 and T2.

If I get a vote (which I'm sure I don't), I'd advocate bringing PMCO over to the PMUA terminal 1 so as to preserve access to the United Club in T1.

More like TSA policy than a "law" but it is what it is.