TSA PreCheck Program - Questions/Experiences for United Airlines Travellers
#841
Join Date: Jan 2008
Programs: UA 1K, Hertz 5*, HH Diamond
Posts: 239
2/2 at LAX T7, I like it! There was no one before or after me in PreCheck.
#842
Join Date: Jun 2011
Location: IAH
Programs: UA Gold, Marriott Gold, HH Gold, Hyatt Explorist, Hertz PC, Avis 1st
Posts: 313
Got the three beeps at IAH yesterday for the first time after going ahead and getting GE, definitely worth the $100! Hopefully will be lucky again at BOS this week.
#843
Join Date: Nov 2011
Programs: UA 1K, Marriott Platinum, Hertz President Circle
Posts: 291
TSA PreCheck Program Coming to UA & US (See post 3)
Signed up for Global Entry last week, got the approval notice yesterday and went in for the interview today. Very painless. Just entered PassID onto my UA profile and we'll see what happens on my trip on Monday.
Does anyone know if Precheck kicks in immediately?
Does anyone know if Precheck kicks in immediately?
#844
Join Date: Mar 2006
Location: Western PA
Programs: ExPlAAt; United 1K
Posts: 480
Yes, it's complicated!
#845
Join Date: Aug 2008
Location: Chicago
Programs: United 1K
Posts: 477
Not sure its worth the hype!
Global Entry and PreCheck are two different things. Having the former is likely to help you with the latter. In order to maximize your chances of getting PreCheck, you need to enter your Global Entry PASSID number into the trusted/preferred traveler section of *each* airline on which you are traveling. For each trip, approximately 24 hours prior to departure, TSA will calculate a risk score from the trip's characteristics. If Global Entry is part of that trip's profile, it should help lower your score. Get a low risk score (and don't get randomly selected for regular security) and you will get PreCheck at the airport.
Yes, it's complicated!
Yes, it's complicated!
1. There is no way to know that the PreCheck is functioning on your account (there should be a PreCheck symbol or something on the boarding pass to show that the number is entered - maybe its just me, but I don't trust that the lack of it working isn't because United has screwed something up - I mean, nothing else seems to be working well with the IT and the new United).
2. When I called the "Premier" 1K line to confirm that the PreCheck/Trusted Traveler number (I used both terms) was linked to my boarding pass - the person had no idea what I was talking about and put me on hold for 8 minutes to find out what I was talking about. I gave up and called back hoping for a more enlightened agent and got the same response.
3. I have yet to have it work. At ORD, it requires you to go to the longer of the two "Premier" lines - if it doesn't work, you're stuck in a long line instead of being able to go to the Lane 1 "Premier" line which usually results in a substantially shorter wait.
I'm all for a true trusted traveler program and I can understand the need for random full screening. But from talking to several people around me in the Premier line yesterday - it seems to get you the expedited screening infrequently. There needs to be a way to show that its working on the BP and it should result in expedited screening most of the time. Could you imagine if you got this run around at Clear or at Global Entry - I bet the use would go to zero!
#846
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
I have to say, despite all the excitement and hype about the program - I am not impressed.
1. There is no way to know that the PreCheck is functioning on your account (there should be a PreCheck symbol or something on the boarding pass to show that the number is entered - maybe its just me, but I don't trust that the lack of it working isn't because United has screwed something up - I mean, nothing else seems to be working well with the IT and the new United).
2. When I called the "Premier" 1K line to confirm that the PreCheck/Trusted Traveler number (I used both terms) was linked to my boarding pass - the person had no idea what I was talking about and put me on hold for 8 minutes to find out what I was talking about. I gave up and called back hoping for a more enlightened agent and got the same response.
3. I have yet to have it work. At ORD, it requires you to go to the longer of the two "Premier" lines - if it doesn't work, you're stuck in a long line instead of being able to go to the Lane 1 "Premier" line which usually results in a substantially shorter wait.
I'm all for a true trusted traveler program and I can understand the need for random full screening. But from talking to several people around me in the Premier line yesterday - it seems to get you the expedited screening infrequently. There needs to be a way to show that its working on the BP and it should result in expedited screening most of the time. Could you imagine if you got this run around at Clear or at Global Entry - I bet the use would go to zero!
1. There is no way to know that the PreCheck is functioning on your account (there should be a PreCheck symbol or something on the boarding pass to show that the number is entered - maybe its just me, but I don't trust that the lack of it working isn't because United has screwed something up - I mean, nothing else seems to be working well with the IT and the new United).
2. When I called the "Premier" 1K line to confirm that the PreCheck/Trusted Traveler number (I used both terms) was linked to my boarding pass - the person had no idea what I was talking about and put me on hold for 8 minutes to find out what I was talking about. I gave up and called back hoping for a more enlightened agent and got the same response.
3. I have yet to have it work. At ORD, it requires you to go to the longer of the two "Premier" lines - if it doesn't work, you're stuck in a long line instead of being able to go to the Lane 1 "Premier" line which usually results in a substantially shorter wait.
I'm all for a true trusted traveler program and I can understand the need for random full screening. But from talking to several people around me in the Premier line yesterday - it seems to get you the expedited screening infrequently. There needs to be a way to show that its working on the BP and it should result in expedited screening most of the time. Could you imagine if you got this run around at Clear or at Global Entry - I bet the use would go to zero!
#847
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
72 hours out, or at flight booking, or whenever SecureFlight information is changed within the 72 hours.
The computer problem at the end of July was a TSA problem as it affected AA as well.
Not that it excuses the cluelessness, but you can check this online.
You know, you can try your boarding pass at the PreCheck line and, if it doesn't work, go to a different line. You don't have to stand in the long PA line if it doesn't work; you can walk away and go to a different checkpoint.
There is no way to know that the PreCheck is functioning on your account (there should be a PreCheck symbol or something on the boarding pass to show that the number is entered - maybe its just me, but I don't trust that the lack of it working isn't because United has screwed something up - I mean, nothing else seems to be working well with the IT and the new United).
When I called the "Premier" 1K line to confirm that the PreCheck/Trusted Traveler number (I used both terms) was linked to my boarding pass - the person had no idea what I was talking about and put me on hold for 8 minutes to find out what I was talking about. I gave up and called back hoping for a more enlightened agent and got the same response.
You know, you can try your boarding pass at the PreCheck line and, if it doesn't work, go to a different line. You don't have to stand in the long PA line if it doesn't work; you can walk away and go to a different checkpoint.
#848
Join Date: Nov 2007
Location: Alexandria, Va - National Airport (DCA)
Programs: AA Gold, Hilton Gold, Marriott Gold, CBP Global Entry, Hertz Five Star
Posts: 338
The LAX PreCheck is simply awesome. Went thru it on Thurs. Throngs of people in all lines of T7 TSA. Literally no one in the PreCheck line (it's all the way to the right against the wall). Went straight to the agent, got the 3 beeps, dropped the bags on belt and was thru in about 60 seconds. So good I almost felt guilty...
#849
Join Date: Feb 2005
Location: TPA
Programs: UA Global Services 3MM, Hyatt Lifetime Globalist
Posts: 2,927
The LAX PreCheck is simply awesome. Went thru it on Thurs. Throngs of people in all lines of T7 TSA. Literally no one in the PreCheck line (it's all the way to the right against the wall). Went straight to the agent, got the 3 beeps, dropped the bags on belt and was thru in about 60 seconds. So good I almost felt guilty...
#850
Join Date: May 2011
Location: California
Programs: UA 1K/MM, HH Diamond
Posts: 246
The LAX PreCheck is simply awesome. Went thru it on Thurs. Throngs of people in all lines of T7 TSA. Literally no one in the PreCheck line (it's all the way to the right against the wall). Went straight to the agent, got the 3 beeps, dropped the bags on belt and was thru in about 60 seconds. So good I almost felt guilty...
#852
Join Date: Jun 2006
Location: ORD
Programs: AA EXP, UA1K/2MM, Marriott Platinum Premier Lifetime
Posts: 357
I just made a reservation and I put my number in the reservation and a box popped up that said Known Traveler. UA is so derelict in their thinking!
Flying AA to LAX on Wednesday with a return on Sunday....hoping it works with them better than UA. Will post results as a comparison to UA.
Last edited by FlyinHawaiian; Aug 18, 2012 at 12:03 pm Reason: merge
#853
Join Date: Nov 2011
Location: USA
Programs: UA 1K, Marriott Platinum Plus
Posts: 166
Question... if cleared pre-check in DCA and LAS can i safely assume that i'm good system wide?
#854
Join Date: Jun 2006
Location: ORD
Programs: AA EXP, UA1K/2MM, Marriott Platinum Premier Lifetime
Posts: 357
#855
Join Date: Apr 2008
Location: Cypress, TX
Programs: UA 1K, Marriott Platinum, Hertz Gold 1 Presidence Circle
Posts: 662
TSA agents and supervisors indicated that they randomly deny pre-check access so it is not a 100% thing. I have been lucky so far (3 weeks in a row - 6 times) but who knows when I will be picked for random check. Hoping to get the '3' beeps this weekend when I travel with my family (2 kids under 12) so 3 of us can go through the pre-check line while wife is stuck in long line...