1.1 million miles expired 6 wks ago
Nov 9, 2009, 10:35 pm
#1
Original Poster
Join Date: Nov 2009
Programs: United, Hilton, Hyatt, Southwest
Posts: 4
1.1 million miles expired 6 wks ago
I've been a Mileage Plus member for 16 years, made 1K 8 years in a row, became Million Mile flyer 5 years ago and qualified for Global Services earlier this decade - all thanks to corporate travel. My Hertz and Hilton plans were linked to UA and I had signed up for Mileage Plus Dining. I clearly remember reading in some brochure that as a Million Mile flyer, I will stay Premier Executive for life and my miles would never expire - not that it was ever a concern given my frequent travels. Found out today that all my 1.1 million miles expired Sep 30, 2009.
My employer and I had parted ways earlier this year and I forgot to update my email profile on UA website. In my new job, I don't need to travel and so haven't flown United, rented a car or stayed at a hotel all this year (though this should change shortly). I didn't receive any notice from UA that my miles were about to expire, even though I get a monthly solicitation in the mail about signing up for Mileage Plus Visa and United Customer Service called me couple of times in August/September to have me select my preferred contact information.
When I called Premier Executive Customer Service, I was advised to dig up Hertz rentals or Hilton stays between Dec-08 & Sep-09. I don't believe I have a qualifying event in that time period.
Can any other Million Miler confirm my recollection that - at least initially, our miles were never supposed to expire? What's my best option for getting the miles reinstated? Appeal to a supervisor? Clearly, if had any inkling I was about to lose 1.1 million miles, I could've taken care of it very simply by using Mileage Plus Dining etc.
Best regards,
Sad Million Miler
My employer and I had parted ways earlier this year and I forgot to update my email profile on UA website. In my new job, I don't need to travel and so haven't flown United, rented a car or stayed at a hotel all this year (though this should change shortly). I didn't receive any notice from UA that my miles were about to expire, even though I get a monthly solicitation in the mail about signing up for Mileage Plus Visa and United Customer Service called me couple of times in August/September to have me select my preferred contact information.
When I called Premier Executive Customer Service, I was advised to dig up Hertz rentals or Hilton stays between Dec-08 & Sep-09. I don't believe I have a qualifying event in that time period.
Can any other Million Miler confirm my recollection that - at least initially, our miles were never supposed to expire? What's my best option for getting the miles reinstated? Appeal to a supervisor? Clearly, if had any inkling I was about to lose 1.1 million miles, I could've taken care of it very simply by using Mileage Plus Dining etc.
Best regards,
Sad Million Miler
Nov 9, 2009, 10:38 pm
#2
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
wow that sucks the big one...not sure if anything can be done other than begging if you cant find something that should have posted though....1.1M miles DAMN!
Nov 9, 2009, 10:41 pm
#3
Join Date: Jan 2009
Location: SJC
Programs: former {UA 1k // SPG Gold, HHonors Silver}, now starting up again
Posts: 298
The rental cars or hotel stays don't have to be under your own name. So you just need ANYONE who has an uncredited car rental/stay to help you out here, and you can add your MP number to that stay for retro credit.
Did this with Hilton to rescue 40k miles, and it worked.
-bmir
Did this with Hilton to rescue 40k miles, and it worked.
-bmir
Nov 9, 2009, 10:44 pm
#4
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
That hurts big time. DAMN!
Look, I won't even allow 15K miles expire in family member's MP account.
I am stunned that you lost more than 1 million miles. A lot of free first class tickets to the world.
Look, I won't even allow 15K miles expire in family member's MP account.
I am stunned that you lost more than 1 million miles. A lot of free first class tickets to the world.
Nov 9, 2009, 10:53 pm
#6
Join Date: Mar 2009
Location: LAX & EWR/JFK
Programs: Fomerly UA 1K, now Gold... next year, who knows?
Posts: 1,432
Wow, that's a bummer. I hope you can figure out how to get them reinstated.
I put almost everything possible on my United MP Chase Visa, including my monthly gym fees, and my local phone company (Verizon) charges.
I put almost everything possible on my United MP Chase Visa, including my monthly gym fees, and my local phone company (Verizon) charges.
Nov 9, 2009, 10:56 pm
#7
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,858
The idea about past missing rental/hotel stay credits has been a winner for some. Also it has been reported being offered a deal to re-instate miles if you do a flight within xx days -- ask about that.
There have been some threads with folks having similar problem that may be worth researching
http://www.flyertalk.com/forum/unite...ad-merged.html
http://www.flyertalk.com/forum/unite...d-threads.html
Mileage_Expiration_(UA)
BTW, Welcome to FT!, unitedmillionmiler - sorry for the lousy situation
There have been some threads with folks having similar problem that may be worth researching
http://www.flyertalk.com/forum/unite...ad-merged.html
http://www.flyertalk.com/forum/unite...d-threads.html
Mileage_Expiration_(UA)
BTW, Welcome to FT!, unitedmillionmiler - sorry for the lousy situation
Last edited by WineCountryUA; Nov 9, 2009 at 11:13 pm Reason: added another link
Nov 9, 2009, 11:08 pm
#8
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,473
Found out today that all my 1.1 million miles expired Sep 30, 2009.
My employer and I had parted ways earlier this year and I forgot to update my email profile on UA website. In my new job, I don't need to travel and so haven't flown United, rented a car or stayed at a hotel all this year (though this should change shortly). I didn't receive any notice from UA that my miles were about to expire, even though I get a monthly solicitation in the mail about signing up for Mileage Plus Visa and United Customer Service called me couple of times in August/September to have me select my preferred contact information.
When I called Premier Executive Customer Service, I was advised to dig up Hertz rentals or Hilton stays between Dec-08 & Sep-09. I don't believe I have a qualifying event in that time period.
Can any other Million Miler confirm my recollection that - at least initially, our miles were never supposed to expire? What's my best option for getting the miles reinstated? Appeal to a supervisor? Clearly, if had any inkling I was about to lose 1.1 million miles, I could've taken care of it very simply by using Mileage Plus Dining etc.
Best regards,
Sad Million Miler
My employer and I had parted ways earlier this year and I forgot to update my email profile on UA website. In my new job, I don't need to travel and so haven't flown United, rented a car or stayed at a hotel all this year (though this should change shortly). I didn't receive any notice from UA that my miles were about to expire, even though I get a monthly solicitation in the mail about signing up for Mileage Plus Visa and United Customer Service called me couple of times in August/September to have me select my preferred contact information.
When I called Premier Executive Customer Service, I was advised to dig up Hertz rentals or Hilton stays between Dec-08 & Sep-09. I don't believe I have a qualifying event in that time period.
Can any other Million Miler confirm my recollection that - at least initially, our miles were never supposed to expire? What's my best option for getting the miles reinstated? Appeal to a supervisor? Clearly, if had any inkling I was about to lose 1.1 million miles, I could've taken care of it very simply by using Mileage Plus Dining etc.
Best regards,
Sad Million Miler
And welcome to FlyerTalk unitedmillionmiler!
Nov 9, 2009, 11:10 pm
#9
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Woah what a first post! Sorry to hear about the expiration of thousands of dollars worth of UA currency.
Never been in this situation and hope to never be. Good luck.
Never been in this situation and hope to never be. Good luck.
Nov 9, 2009, 11:11 pm
#10
Join Date: Nov 2009
Posts: 5
Is that possible that miles never went expired ? Permanent 1P is for sure,not heard of the miles would be kept for no timelimit, given that it's now 18 months' validity,it was actually 36 months a couple of years ago,to be straight out... 1.1m are buckets of Intl'tickets, join the mile-reinstated pros and get miles back....
Nov 9, 2009, 11:15 pm
#11
Join Date: May 2008
Location: 39°51'31"N 104°40'23"W
Programs: UA 1.5K MM/SPG Plat/Various Random Golds lol
Posts: 1,071
Can anyone PM UAMMiler and help him/her out with a credit from anywhere in the window before 9/30/09? Sounds like that is a chance.
If not, oh snap- 1.1MM!!! wow.
Welcome to FT UAMM, post circumstances lousy, sympthy waves your way.
HEY LETS GET A CREDIT FROM SOMEWHERE TO PUT TO THE ACCOUNT! I just checked, I got nothin to credit
If not, oh snap- 1.1MM!!! wow.
Welcome to FT UAMM, post circumstances lousy, sympthy waves your way.
HEY LETS GET A CREDIT FROM SOMEWHERE TO PUT TO THE ACCOUNT! I just checked, I got nothin to credit
Nov 9, 2009, 11:54 pm
#14
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Nov 9, 2009, 11:59 pm
#15
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
If I'm reading this right, lifetime 1MM status (Premier Exec) alone will not save your miles? I didn't know lifetime status required a flying element, or any other mileage accruing activity, to keep the miles in account alive. Learn something new here every day.