1.1 million miles expired 6 wks ago

Old Nov 9, 09, 11:35 pm
  #1  
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Join Date: Nov 2009
Programs: United, Hilton, Hyatt, Southwest
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1.1 million miles expired 6 wks ago

I've been a Mileage Plus member for 16 years, made 1K 8 years in a row, became Million Mile flyer 5 years ago and qualified for Global Services earlier this decade - all thanks to corporate travel. My Hertz and Hilton plans were linked to UA and I had signed up for Mileage Plus Dining. I clearly remember reading in some brochure that as a Million Mile flyer, I will stay Premier Executive for life and my miles would never expire - not that it was ever a concern given my frequent travels. Found out today that all my 1.1 million miles expired Sep 30, 2009.

My employer and I had parted ways earlier this year and I forgot to update my email profile on UA website. In my new job, I don't need to travel and so haven't flown United, rented a car or stayed at a hotel all this year (though this should change shortly). I didn't receive any notice from UA that my miles were about to expire, even though I get a monthly solicitation in the mail about signing up for Mileage Plus Visa and United Customer Service called me couple of times in August/September to have me select my preferred contact information.

When I called Premier Executive Customer Service, I was advised to dig up Hertz rentals or Hilton stays between Dec-08 & Sep-09. I don't believe I have a qualifying event in that time period.

Can any other Million Miler confirm my recollection that - at least initially, our miles were never supposed to expire? What's my best option for getting the miles reinstated? Appeal to a supervisor? Clearly, if had any inkling I was about to lose 1.1 million miles, I could've taken care of it very simply by using Mileage Plus Dining etc.

Best regards,

Sad Million Miler
unitedmillionmiler is offline  
Old Nov 9, 09, 11:38 pm
  #2  
 
Join Date: Jul 2004
Location: SNA
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Posts: 9,046
wow that sucks the big one...not sure if anything can be done other than begging if you cant find something that should have posted though....1.1M miles DAMN!
ryan182 is offline  
Old Nov 9, 09, 11:41 pm
  #3  
 
Join Date: Jan 2009
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Programs: former {UA 1k // SPG Gold, HHonors Silver}, now starting up again
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The rental cars or hotel stays don't have to be under your own name. So you just need ANYONE who has an uncredited car rental/stay to help you out here, and you can add your MP number to that stay for retro credit.

Did this with Hilton to rescue 40k miles, and it worked.

-bmir
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Old Nov 9, 09, 11:44 pm
  #4  
 
Join Date: Jul 2003
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That hurts big time. DAMN!

Look, I won't even allow 15K miles expire in family member's MP account.

I am stunned that you lost more than 1 million miles. A lot of free first class tickets to the world.
kb1992 is offline  
Old Nov 9, 09, 11:49 pm
  #5  
 
Join Date: Jan 2008
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Wow, that's tens of thousands of dollars worth of miles lost! Hope you get them back.
knifemein is offline  
Old Nov 9, 09, 11:53 pm
  #6  
 
Join Date: Mar 2009
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Posts: 1,430
Wow, that's a bummer. I hope you can figure out how to get them reinstated.

I put almost everything possible on my United MP Chase Visa, including my monthly gym fees, and my local phone company (Verizon) charges.
Phil Level is offline  
Old Nov 9, 09, 11:56 pm
  #7  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
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Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 52,641
The idea about past missing rental/hotel stay credits has been a winner for some. Also it has been reported being offered a deal to re-instate miles if you do a flight within xx days -- ask about that.
There have been some threads with folks having similar problem that may be worth researching

http://www.flyertalk.com/forum/unite...ad-merged.html
http://www.flyertalk.com/forum/unite...d-threads.html
Mileage_Expiration_(UA)

BTW, Welcome to FT!, unitedmillionmiler - sorry for the lousy situation

Last edited by WineCountryUA; Nov 10, 09 at 12:13 am Reason: added another link
WineCountryUA is offline  
Old Nov 10, 09, 12:08 am
  #8  
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
 
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Originally Posted by unitedmillionmiler View Post
Found out today that all my 1.1 million miles expired Sep 30, 2009.

My employer and I had parted ways earlier this year and I forgot to update my email profile on UA website. In my new job, I don't need to travel and so haven't flown United, rented a car or stayed at a hotel all this year (though this should change shortly). I didn't receive any notice from UA that my miles were about to expire, even though I get a monthly solicitation in the mail about signing up for Mileage Plus Visa and United Customer Service called me couple of times in August/September to have me select my preferred contact information.

When I called Premier Executive Customer Service, I was advised to dig up Hertz rentals or Hilton stays between Dec-08 & Sep-09. I don't believe I have a qualifying event in that time period.

Can any other Million Miler confirm my recollection that - at least initially, our miles were never supposed to expire? What's my best option for getting the miles reinstated? Appeal to a supervisor? Clearly, if had any inkling I was about to lose 1.1 million miles, I could've taken care of it very simply by using Mileage Plus Dining etc.

Best regards,

Sad Million Miler
When the program originally started miles did not expire. However, sometime in the early 90s they changed the program and miles were held in your account as "original miles" and "new miles." These "original miles" had no expiry date. And as I recall you could use the original miles under the old redemption chart. The "new miles" expired in 3 years. Currently, miles expire after 18 months of no activity on your account. See this link.

And welcome to FlyerTalk unitedmillionmiler!
Pat89339 is offline  
Old Nov 10, 09, 12:10 am
  #9  
 
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
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Posts: 6,329
Woah what a first post! Sorry to hear about the expiration of thousands of dollars worth of UA currency.

Never been in this situation and hope to never be. Good luck.
schley is offline  
Old Nov 10, 09, 12:11 am
  #10  
 
Join Date: Nov 2009
Posts: 5
Is that possible that miles never went expired ? Permanent 1P is for sure,not heard of the miles would be kept for no timelimit, given that it's now 18 months' validity,it was actually 36 months a couple of years ago,to be straight out... 1.1m are buckets of Intl'tickets, join the mile-reinstated pros and get miles back....
gogob168 is offline  
Old Nov 10, 09, 12:15 am
  #11  
 
Join Date: May 2008
Location: 3951'31"N 10440'23"W
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Can anyone PM UAMMiler and help him/her out with a credit from anywhere in the window before 9/30/09? Sounds like that is a chance.

If not, oh snap- 1.1MM!!! wow.

Welcome to FT UAMM, post circumstances lousy, sympthy waves your way.

HEY LETS GET A CREDIT FROM SOMEWHERE TO PUT TO THE ACCOUNT! I just checked, I got nothin to credit
JSlo is offline  
Old Nov 10, 09, 12:45 am
  #12  
 
Join Date: Jun 2007
Location: YVR SFO EOF
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Damn, I just credited my forgotten Omni stays a few weeks ago

Good luck, 1.1MM is some serious mileage.
unavaca is offline  
Old Nov 10, 09, 12:49 am
  #13  
 
Join Date: Aug 2007
Programs: UA 1k
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I have an uncle in Nigeria who will give you his 1.1 million miles if you will help him first by giving him $2000 so he can get them out of the country...
Channel 9 is offline  
Old Nov 10, 09, 12:54 am
  #14  
 
Join Date: Jul 2004
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Originally Posted by Channel 9 View Post
I have an uncle in Nigeria who will give you his 1.1 million miles if you will help him first by giving him $2000 so he can get them out of the country...
too funny
ryan182 is offline  
Old Nov 10, 09, 12:59 am
  #15  
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Originally Posted by unitedmillionmiler View Post
became Million Mile flyer 5 years
If I'm reading this right, lifetime 1MM status (Premier Exec) alone will not save your miles? I didn't know lifetime status required a flying element, or any other mileage accruing activity, to keep the miles in account alive. Learn something new here every day.
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