Web site needs improvement
Aug 22, 2000 | 11:42 am
#1
Original Poster
Join Date: Oct 1999
Location: OH & NV
Programs: AA Lifetime Plat, WN CP, Latin Pass Bonus
Posts: 3,711
Web site needs improvement
I think they are redoing the web site.
I cannot understand why TWA hides their 'bonus' programs. I can't find them on the Web site. I know it is in the newsletter - but I don't always see that. IF they have a bonus, why not ANNOUNCE it. I have flown STL - CLT a few time this past 2 months and only now see there was a bonus and I needed to sign up for it to get credit. Is this any way to treat a customer that has already flown over 110,000 actual miles this year??
Another gripe. They always ANNOUNCE the new stuff, but not the "discontinued". I signed up for Ambassadors Club many years ago as they have one in Columbus, OH. But it closed without any notification (that I have ever seen) Sign on door: Closed for Remodeling. Been on there for 45 days!! I asked and agent said is it no longer a TWA Club. Why not send letter to Ambassador member with a Central Ohio address. Or put something on the web or newsletter??
I have been a support of TWA, but these things reduce my enthusiasm. http://www.flyertalk.com/forum/frown.gif
I cannot understand why TWA hides their 'bonus' programs. I can't find them on the Web site. I know it is in the newsletter - but I don't always see that. IF they have a bonus, why not ANNOUNCE it. I have flown STL - CLT a few time this past 2 months and only now see there was a bonus and I needed to sign up for it to get credit. Is this any way to treat a customer that has already flown over 110,000 actual miles this year??
Another gripe. They always ANNOUNCE the new stuff, but not the "discontinued". I signed up for Ambassadors Club many years ago as they have one in Columbus, OH. But it closed without any notification (that I have ever seen) Sign on door: Closed for Remodeling. Been on there for 45 days!! I asked and agent said is it no longer a TWA Club. Why not send letter to Ambassador member with a Central Ohio address. Or put something on the web or newsletter??
I have been a support of TWA, but these things reduce my enthusiasm. http://www.flyertalk.com/forum/frown.gif
Aug 22, 2000 | 3:51 pm
#2
Join Date: Oct 1999
Location: St. Louis, MO
Posts: 2,061
Sapman,
I would agree that their "improved" website needs improving. After it's debut earlier this summer on my first attempt to make an online reservation I ran into one of the "improved" features: you are unable to have a paper ticket issued from the website.
I wrote an email to those in charge of the website asking how "improved" features meant less functionality than the previous website?
I got a very canned response not worthy of reprint. I haven't checked lately, but believe they still won't issue paper tickets. I'd prefer the old system for that alone.
I would agree that their "improved" website needs improving. After it's debut earlier this summer on my first attempt to make an online reservation I ran into one of the "improved" features: you are unable to have a paper ticket issued from the website.
I wrote an email to those in charge of the website asking how "improved" features meant less functionality than the previous website?
I got a very canned response not worthy of reprint. I haven't checked lately, but believe they still won't issue paper tickets. I'd prefer the old system for that alone.
Aug 22, 2000 | 4:26 pm
#3
Join Date: May 1999
Posts: 6,084
Another thing that is really disappointing... While the new, "improved" website searches for other airlines' fares, not just TWA, on the routes served direct and non-stop by other airlines, it won't show those options. As an example, JFK-HEL is served non-stop by AY (which is also code-shared with AA), but TWA site forces you to fly TW to CDG, then take connecting flight to HEL.