I think they are redoing the web site.

I cannot understand why TWA hides their 'bonus' programs. I can't find them on the Web site. I know it is in the newsletter - but I don't always see that. IF they have a bonus, why not ANNOUNCE it. I have flown STL - CLT a few time this past 2 months and only now see there was a bonus and I needed to sign up for it to get credit. Is this any way to treat a customer that has already flown over 110,000 actual miles this year??

Another gripe. They always ANNOUNCE the new stuff, but not the "discontinued". I signed up for Ambassadors Club many years ago as they have one in Columbus, OH. But it closed without any notification (that I have ever seen) Sign on door: Closed for Remodeling. Been on there for 45 days!! I asked and agent said is it no longer a TWA Club. Why not send letter to Ambassador member with a Central Ohio address. Or put something on the web or newsletter??

I have been a support of TWA, but these things reduce my enthusiasm. http://www.flyertalk.com/forum/frown.gif