Sapman,

I would agree that their "improved" website needs improving. After it's debut earlier this summer on my first attempt to make an online reservation I ran into one of the "improved" features: you are unable to have a paper ticket issued from the website.

I wrote an email to those in charge of the website asking how "improved" features meant less functionality than the previous website?

I got a very canned response not worthy of reprint. I haven't checked lately, but believe they still won't issue paper tickets. I'd prefer the old system for that alone.