Alfredbali

I all, I wonder if TK policy changed regarding invol schedule change of more than 15 mn.
I ve been trying to rebook a business class ticket (award) to a date 8 days later and different destination in the same area without success so far.
- already sent 3 feedback forms, all answers negative.
- contacted my local sales offices DPS and CGK by email, they don't bother answering.
- contacted DPS and CGK sales office by phone, they're not answering.
Any suggestions welcome, thanks.

garbellinitj

I am having the same issue. Glad to know it's not just me.
İs it asking you to pay for the change?

Alfredbali

Nope, they just say there is no seat available (which is a lie), and that they will not open a seat for me.

kaspars

exactly the same happened in March. They aren't moving a finger. 2 attempts via call center, with take it or leave it approach. And same was confirmed as reply to my feedback, that all is correct... Not even a region change, just other available flights day before

Jaenks

Policy is the same 7 days before or 30 days after, it is also written at the website on booking page where the options are offered. I got today morning also email about schedule change, it was slightly less than one hour for the lh segment. Since I do want to change two segments instead of one to later date, it is not possible through the website. IST-Europe segment is not upgraded with voucher due to the lenght of IST layover but now when trying to change the date, it goes to J and TK asks 4 digit euros to pay just for IST-Europe upgrade .
Sent the chosed flights to TK contact, will be done on the next week since today is Friday. Recommendation is to contact local office and wait, it takes time and the weekend is coming.

SK AAR

It has been reported a few times in other threads that since the big change of TK M/S earlier this year, TK agents have been more restrictive in allowing a change of origin or destination following an invol. schedule change of more than 15min. In the past it was def. possible (within same region of course) but now it depends on the agent that you talk to.

Try to contact your local TK ticket office for assistance. Emails will often do as calling these offices are in general not possible.

Alfredbali

Thanks for the feedback, I already called and sent emails to my country local offices (DPS and CGK), as stated in my initial post, they are not picking up the phone or responding to emails whatsoever.
Will try again next week and keep everyone posted.

MD/DC Flyer

I'm seeing the same thing, on a very simple request - schedule change of more than 2 hours, requesting to change what have been an over night connection to leave the same origin (and same destination) a day latter with a better connection time and get the go-around. They just use form reply not even addressing the request specifically. Quite annoying.

MD/DC Flyer

I'll have to take it back - a call to the call center took care of everything I needed to do in less than 5 minutes - which is a first with TK.

f0zzyNUE

maybe badly trained phone agents treat it like a "delay" in which these services are offered.

kaspars

On the saver award ticket?

MD/DC Flyer

On a saver award ticket with pre-devaluation prices. Trying to make the change online showed no availability. There was no saver availability when trying to book a new ticket.

I tried to skip calling the call center, do I open a ticket which just told me call the call center. After two back and forth (both were replied with 2-3 hours, another shock), I just tried and call in, expecting to get nothing is available and getting back to the feedback form.

I must say it was the most professional and straight forward call I had to the call center, probably ever. According to my phone record the call lasted 9 minutes and that includes all the phone tree before getting to the agent and me taking too long to find the old ticket number. I was shocked how easy it was. I got the new ticket while still on the call.

kaspars

Very interesting and different experience indeed. Did they had I class readily available for the flights you wanted?

f0zzyNUE

must have been an agent that knew the term "involuntary" and its impact

kaspars

while I hope they really improved the process, in the past for the flights backoffice needed to open I class for the call center to confirm the tickets. So probably you got super lucky and the I class was wide open for your desired flights...