Originally Posted by MD/DC Flyer

On a saver award ticket with pre-devaluation prices. Trying to make the change online showed no availability. There was no saver availability when trying to book a new ticket.

I tried to skip calling the call center, do I open a ticket which just told me call the call center. After two back and forth (both were replied with 2-3 hours, another shock), I just tried and call in, expecting to get nothing is available and getting back to the feedback form.

I must say it was the most professional and straight forward call I had to the call center, probably ever. According to my phone record the call lasted 9 minutes and that includes all the phone tree before getting to the agent and me taking too long to find the old ticket number. I was shocked how easy it was. I got the new ticket while still on the call.