Originally Posted by
MD/DC Flyer
I'm seeing the same thing, on a very simple request - schedule change of more than 2 hours, requesting to change what have been an over night connection to leave the same origin (and same destination) a day latter with a better connection time and get the go-around. They just use form reply not even addressing the request specifically. Quite annoying.
I'll have to take it back - a call to the call center took care of everything I needed to do in less than 5 minutes - which is a first with TK.