nacho

I don't think TK is trying to cheat people, it's mostly due to a glitch and now the issue is resolved.

HusseinAkberali

Yeah, they blame it on their system. I have a flight that check in begins in less than 12 hours, and they are waiting on some sort of approval to re-issue the tickets. They agree there is a glitch on their app/website, but it doesn't look like they care to fix unless you put real pressure on them and even then, they don't seem to really care. The lesson learned here is never accept any change on their app and online, otherwise everything will just break and you'll be waiting till the last second to see if they can even resolve their own issue.

The most frustrating part until now has been every agent saying that they are unable to do anything and just wait for the feedback response by email.... and they do not respond by email. The latest was it is now on EMERGENCY status, and it doesn't sound like that means anything at this point. Turkish Airlines are probably the most frustrating airline to deal with when there are issues.

kaspars

They don't cheat but they don't do anything either: I needed to reissue I class tix due to schedule change yesterday, and now, despite having plenty of connection options for the day I needed what are seen in the app, they only offer you one (not convenient) option. taje it or leave it, or we refund you back your miles. And apparently they cannot request back office to confirm the flights in I class any more after they changed to the new award pricing system...

Feedback submitted and response received: we see that a new tix has been issued. Full stop, despite my complaint it was the only inconvenient option they gave despite others available. So basically they do not care

drsaab

I had the same thing happen, no info on app for the seats being changed to Economy. My flight is on TK airlines IAD to IST. Changed from late to earlier flight same day.

the CC response is this... First of all, we are sorry for the irregularity you have suffered.

We would like to inform you that changes made via the website are the responsibility of the passenger. Therefore, we are unable to fulfill your free of charge reissue request.

We can only process reissue requests in accordance with your ticket�s fare rules. Fare rules may vary depending on whether your ticket is in the flexible, limited or promotional class.
To avoid similar problems on future flights, we recommend you take careful notice of your ticket rights specified at reservation.


Any tips/help on who to contact now? I have not contacted the local sales office since all the reps said to fill out the CC form. What is the best method to proceed from here?

SK AAR

Last resort is to wait for another schedule change of more than 15min.

dkc192

Who are "all the reps" that told you to fill out the feedback form? Local sales office reps or call center reps? If you haven't spoken or written to your local sales office, do that now. They should be able to work with the back office in Istanbul to resolve your issue.

drsaab

Yes I have emailed all the local USA ticket offices. So far one has said fill feedback form on your own and one said we sent a feedback form for you, but no resolution offered at the local offices level yet. First feedback form was denied so will hope the next one sent by locat office works better.

travels887

This same thing just happened to me and I�m so distraught. I saved my points for years for my Turkish business flights. No where did they indicate a cabin change I never would have made the change had I known I was going to be downgraded. Spent 20 minutes with a rep on the phone and he said there�s nothing he could do, I would just have to fill out a feedback form. I am also waiting on a phone call from a supervisor that I�m sure will never come. I�m currently on vacation so this was an expensive phone call and I�m just so upset.

kaspars

In my experience sometimes the backoffice takes 2 weeks to respond...no need to call, as they cannot do much

drsaab

Update : Well after 3 weeks back and forth finally Turkish fixed the ticket 🥳, on the Aeroflot individual suite plane now 🙌🏾. TLDR don�t make any changes without a rep on the phone ☎️

travels887

Any advice on how to move the process along? I�m just afraid my original seat will be sold in the time it takes to hear back from the feedback form I submitted. I contacted them via Twitter and emailed the local SFO office but they said they couldn�t do anything. And as expected, never received a phone call from a supervisor as was promised by the rep I spoke to yesterday