Mar 4, 2020, 11:15 pm
Last edit by: ISTFlyer
As 7 November 2020, The options if your travel is affected and the informations about refunds parts are moved to the new guide thread specific to the topic.
https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/2028156-guide-thread-cv-19-ticketing-changes-rebooking-cancellation-open-ticket-options.html
PLEASE LOOK AT THIS LINK TO FIND INFORMATION ABOUT SALES OFFICES AND TK HOTLINE NUMBERS.
Up to date info on TK cancellations and refund/re-booking conditions: https://www.turkishairlines.com/en-be/announcements/coronavirus-outbreak/
This thread would continue to provide information about potential border closures, major schedule changes, and any restrictions on TK flights in the future.
Given the fast moving situation please check the TK website. Information in this thread is just guidance and may not be complete or already outdated.
The current situation is stressful and worrying for many of us, please remain friendly and calm. FT members can only give suggestions, they are not representatives of Turkish Airlines.
CURRENT SITUATION ABOUT CORONAVIRUS RELATED RESTRICTIONS
TK and AnadoluJet have resumed domestic flights on 1 June 2020. Almost all domestic routes have been resumed with reduced frequencies.
TK and AnadoluJet have resumed international flights on 11 June 2020. Please consider the short-haul operations and long-haul operations threads for more details on operating routes.
* Be aware that restrictions may change at any time. Please keep in touch with the information of missions in Turkey and information on the Turkish Airlines website if you're planning to travel in the upcoming days/weeks.
Currently there are no restrictions to enter Turkey or to transfer at Turkey. There is also no COVID test requirement for both entering Turkey and transit ( unless you are departing from Pakistan or your arrival country asks for one ) and no quarantine upon entering Turkey.
Some countries have not opened their airports for passenger flights from/to Turkey so Turkish Airlines is not operating to all of their destinations. More information could be found in the respective threads.
https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/2028156-guide-thread-cv-19-ticketing-changes-rebooking-cancellation-open-ticket-options.html
PLEASE LOOK AT THIS LINK TO FIND INFORMATION ABOUT SALES OFFICES AND TK HOTLINE NUMBERS.
Up to date info on TK cancellations and refund/re-booking conditions: https://www.turkishairlines.com/en-be/announcements/coronavirus-outbreak/
This thread would continue to provide information about potential border closures, major schedule changes, and any restrictions on TK flights in the future.
Given the fast moving situation please check the TK website. Information in this thread is just guidance and may not be complete or already outdated.
The current situation is stressful and worrying for many of us, please remain friendly and calm. FT members can only give suggestions, they are not representatives of Turkish Airlines.
CURRENT SITUATION ABOUT CORONAVIRUS RELATED RESTRICTIONS
TK and AnadoluJet have resumed domestic flights on 1 June 2020. Almost all domestic routes have been resumed with reduced frequencies.
TK and AnadoluJet have resumed international flights on 11 June 2020. Please consider the short-haul operations and long-haul operations threads for more details on operating routes.
* Be aware that restrictions may change at any time. Please keep in touch with the information of missions in Turkey and information on the Turkish Airlines website if you're planning to travel in the upcoming days/weeks.
Currently there are no restrictions to enter Turkey or to transfer at Turkey. There is also no COVID test requirement for both entering Turkey and transit ( unless you are departing from Pakistan or your arrival country asks for one ) and no quarantine upon entering Turkey.
Some countries have not opened their airports for passenger flights from/to Turkey so Turkish Airlines is not operating to all of their destinations. More information could be found in the respective threads.
Coronavirus: Flight cancellations and entry restrictions
Apr 13, 2021, 11:08 am
#961
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
President Erdoğan has recently announced that for the next two weeks, inter-city travel within Turkey is banned effective tomorrow 19:00. There would be exemptions made for essential travel.
More details to come when the Ministry of Interior publishes an official statement.
My opinion would be that foreigners would be exempt from the restrictions and nothing yet prohibiting international travel for Turkish citizens.
More details to come when the Ministry of Interior publishes an official statement.
My opinion would be that foreigners would be exempt from the restrictions and nothing yet prohibiting international travel for Turkish citizens.
Apr 13, 2021, 11:24 am
#962
Join Date: Nov 2017
Location: New York, NY
Programs: TK Elite+ Delta Platinum Medallion
Posts: 108
Yes I listened to the speech. I do not think it will effect International travelers. Yet all restaurants will be closed , just delivery. Guests in their Hotels will be able to use The Restaurants but no outsiders will be allowed. I am supposed to fly from JFK on the 13th for a week but I may postpone the Trip.
Apr 13, 2021, 11:43 am
#964
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Yes I listened to the speech. I do not think it will effect International travelers. Yet all restaurants will be closed , just delivery. Guests in their Hotels will be able to use The Restaurants but no outsiders will be allowed. I am supposed to fly from JFK on the 13th for a week but I may postpone the Trip.
Most likely the requirement would be postponed indefinitely until further notice.
Apr 13, 2021, 11:54 am
#965
Join Date: Nov 2017
Location: New York, NY
Programs: TK Elite+ Delta Platinum Medallion
Posts: 108
Thank you ISTFlyer. Question: I was originally booked Business Class on different flights. I had bought the ticket through American Express at the discounted price of $ 2800.00 when they had a 40% fare sale in January. The flights were cancelled by TK both outbound and inbound so I had contacted American Express and they had received Waiver Codes from TK and changed the flights to the Current ones. Now, if I cancel these flights and change the date to a later date, do I have to pay the fare difference ?? It is still Business Class. Do I have to do this through AMEX or can I call TK and change the flights ??
Apr 13, 2021, 12:04 pm
#966
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Thank you ISTFlyer. Question: I was originally booked Business Class on different flights. I had bought the ticket through American Express at the discounted price of $ 2800.00 when they had a 40% fare sale in January. The flights were cancelled by TK both outbound and inbound so I had contacted American Express and they had received Waiver Codes from TK and changed the flights to the Current ones. Now, if I cancel these flights and change the date to a later date, do I have to pay the fare difference ?? It is still Business Class. Do I have to do this through AMEX or can I call TK and change the flights ??
Unless you specifically request to be rebooked in Economy Class, you would be rebooked in Business Class.
Also as you have booked through AMEX, you would need to contact them.
Apr 13, 2021, 6:19 pm
#968
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
According to the statement by the Ministry of Interior;
The negative COVID-19 test requirement for entering Turkey has been extended until 31 May 2021.
Everyone in Turkey could still use public transportation means ( airplane, rail, ferry, bus ) to travel between two cities but it wouldn't be possible to travel with personal vehicles for non-essential purposes.
The negative COVID-19 test requirement for entering Turkey has been extended until 31 May 2021.
Everyone in Turkey could still use public transportation means ( airplane, rail, ferry, bus ) to travel between two cities but it wouldn't be possible to travel with personal vehicles for non-essential purposes.
Apr 16, 2021, 11:11 am
#969
Join Date: Sep 2015
Location: BOS
Programs: Hyatt Glob/UA Gold
Posts: 614
TK cancelled my June 3 BOS-IST leg but kept my IST-BJV and return flights. Any way that I can get them to give me 2 biz seats on June 2 or 4 flights which are still flying? I purchased the award tickets with the 30% off sale so I'd like to keep the trip. I know I should just call and ask but I'm wondering if they will push back and if I have any recourse if they do. Expertflyer does not show any awards available for either date.
Edit to say: I know Turkey isn't doing well with the Pandemic and I might not be able or even want to go. But I like having cancellable options and I'd really like to visit Bodrum and Istanbul in June.
Edit to say: I know Turkey isn't doing well with the Pandemic and I might not be able or even want to go. But I like having cancellable options and I'd really like to visit Bodrum and Istanbul in June.
Apr 16, 2021, 1:06 pm
#970
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
TK cancelled my June 3 BOS-IST leg but kept my IST-BJV and return flights. Any way that I can get them to give me 2 biz seats on June 2 or 4 flights which are still flying? I purchased the award tickets with the 30% off sale so I'd like to keep the trip. I know I should just call and ask but I'm wondering if they will push back and if I have any recourse if they do. Expertflyer does not show any awards available for either date.
Edit to say: I know Turkey isn't doing well with the Pandemic and I might not be able or even want to go. But I like having cancellable options and I'd really like to visit Bodrum and Istanbul in June.
Edit to say: I know Turkey isn't doing well with the Pandemic and I might not be able or even want to go. But I like having cancellable options and I'd really like to visit Bodrum and Istanbul in June.
By the way, the cases numbers in Turkey would most likely decrease in June and restrictions would be softened.
Apr 16, 2021, 4:11 pm
#971
Join Date: Jul 2020
Posts: 22
No idea if this is the right place to post this, so please move this question to another thread if more appropriate for somewhere else:
We are flying LAX-IST-VIE and back in July.
TK just cancelled the IST-VIE flight. When I looked into it I realized that the specific flight they cancelled (a 9pm flight) wasn't actually happening already for at least 2 weeks (when we were booking). I am guessing they sold us tickets for a flight that they knew wouldn't happen. We are traveling with 2 small kids, so we don't have an option to sleep at the airport. So I guess the only option is to change our first flight (LAX- IST) to earlier in the day in order to catch an earlier IST-VIE flight. Now my questions:
- Will we be able to change to the earlier flight if they were the ones cancelling the second one and thus making our trip impossible if the price is higher for the new ticket?
- How the he** do I reach anyone at TK? I have been unsuccessfully phoning them for hours now, trying all sorts of different hotlines.
Thanks for any kind of help in advance!
We are flying LAX-IST-VIE and back in July.
TK just cancelled the IST-VIE flight. When I looked into it I realized that the specific flight they cancelled (a 9pm flight) wasn't actually happening already for at least 2 weeks (when we were booking). I am guessing they sold us tickets for a flight that they knew wouldn't happen. We are traveling with 2 small kids, so we don't have an option to sleep at the airport. So I guess the only option is to change our first flight (LAX- IST) to earlier in the day in order to catch an earlier IST-VIE flight. Now my questions:
- Will we be able to change to the earlier flight if they were the ones cancelling the second one and thus making our trip impossible if the price is higher for the new ticket?
- How the he** do I reach anyone at TK? I have been unsuccessfully phoning them for hours now, trying all sorts of different hotlines.
Thanks for any kind of help in advance!
Apr 16, 2021, 5:22 pm
#972
Join Date: Jul 2020
Posts: 22
No idea if this is the right place to post this, so please move this question to another thread if more appropriate for somewhere else:
We are flying LAX-IST-VIE and back in July.
TK just cancelled the IST-VIE flight. When I looked into it I realized that the specific flight they cancelled (a 9pm flight) wasn't actually happening already for at least 2 weeks (when we were booking). I am guessing they sold us tickets for a flight that they knew wouldn't happen. We are traveling with 2 small kids, so we don't have an option to sleep at the airport. So I guess the only option is to change our first flight (LAX- IST) to earlier in the day in order to catch an earlier IST-VIE flight. Now my questions:
- Will we be able to change to the earlier flight if they were the ones cancelling the second one and thus making our trip impossible if the price is higher for the new ticket?
- How the he** do I reach anyone at TK? I have been unsuccessfully phoning them for hours now, trying all sorts of different hotlines.
Thanks for any kind of help in advance!
We are flying LAX-IST-VIE and back in July.
TK just cancelled the IST-VIE flight. When I looked into it I realized that the specific flight they cancelled (a 9pm flight) wasn't actually happening already for at least 2 weeks (when we were booking). I am guessing they sold us tickets for a flight that they knew wouldn't happen. We are traveling with 2 small kids, so we don't have an option to sleep at the airport. So I guess the only option is to change our first flight (LAX- IST) to earlier in the day in order to catch an earlier IST-VIE flight. Now my questions:
- Will we be able to change to the earlier flight if they were the ones cancelling the second one and thus making our trip impossible if the price is higher for the new ticket?
- How the he** do I reach anyone at TK? I have been unsuccessfully phoning them for hours now, trying all sorts of different hotlines.
Thanks for any kind of help in advance!
Update and add:
Our flight back also doesn't exist anymore. We just checked the time table and the flight doesn't exist anymore neither. What are our rights? The itinerary is 'technically' not impossible, but all the options that are left are itineraries that are 30+ hours, which is impossible to fly with a 1 and 3 year old....
Do we have any rights about this?
Apr 16, 2021, 7:49 pm
#973
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
No idea if this is the right place to post this, so please move this question to another thread if more appropriate for somewhere else:
We are flying LAX-IST-VIE and back in July.
TK just cancelled the IST-VIE flight. When I looked into it I realized that the specific flight they cancelled (a 9pm flight) wasn't actually happening already for at least 2 weeks (when we were booking). I am guessing they sold us tickets for a flight that they knew wouldn't happen. We are traveling with 2 small kids, so we don't have an option to sleep at the airport. So I guess the only option is to change our first flight (LAX- IST) to earlier in the day in order to catch an earlier IST-VIE flight. Now my questions:
- Will we be able to change to the earlier flight if they were the ones cancelling the second one and thus making our trip impossible if the price is higher for the new ticket?
- How the he** do I reach anyone at TK? I have been unsuccessfully phoning them for hours now, trying all sorts of different hotlines.
Thanks for any kind of help in advance!
We are flying LAX-IST-VIE and back in July.
TK just cancelled the IST-VIE flight. When I looked into it I realized that the specific flight they cancelled (a 9pm flight) wasn't actually happening already for at least 2 weeks (when we were booking). I am guessing they sold us tickets for a flight that they knew wouldn't happen. We are traveling with 2 small kids, so we don't have an option to sleep at the airport. So I guess the only option is to change our first flight (LAX- IST) to earlier in the day in order to catch an earlier IST-VIE flight. Now my questions:
- Will we be able to change to the earlier flight if they were the ones cancelling the second one and thus making our trip impossible if the price is higher for the new ticket?
- How the he** do I reach anyone at TK? I have been unsuccessfully phoning them for hours now, trying all sorts of different hotlines.
Thanks for any kind of help in advance!
Update and add:
Our flight back also doesn't exist anymore. We just checked the time table and the flight doesn't exist anymore neither. What are our rights? The itinerary is 'technically' not impossible, but all the options that are left are itineraries that are 30+ hours, which is impossible to fly with a 1 and 3 year old....
Do we have any rights about this?
Our flight back also doesn't exist anymore. We just checked the time table and the flight doesn't exist anymore neither. What are our rights? The itinerary is 'technically' not impossible, but all the options that are left are itineraries that are 30+ hours, which is impossible to fly with a 1 and 3 year old....
Do we have any rights about this?
You could also get a full refund.
If you are considering to fly the 30h+ option, assuming that the layover is over 9 hours for Business Class and 12 hours for Economy Class and assuming that is the shortest possible combination, TK would provide you a hotel room for the layover, however, this would be a city hotel and visa costs for Turkey ( if applicable for your nationality ) would need to covered by yourself.
Apr 17, 2021, 1:23 am
#974
Join Date: Jul 2020
Posts: 22
Your rights are to convert your ticket to an open ticket and fly until 31 March 2022 without paying any other fare difference. You could also rebook yourself without any charge and fare difference without converting your ticket to open status.
You could also get a full refund.
If you are considering to fly the 30h+ option, assuming that the layover is over 9 hours for Business Class and 12 hours for Economy Class and assuming that is the shortest possible combination, TK would provide you a hotel room for the layover, however, this would be a city hotel and visa costs for Turkey ( if applicable for your nationality ) would need to covered by yourself.
You could also get a full refund.
If you are considering to fly the 30h+ option, assuming that the layover is over 9 hours for Business Class and 12 hours for Economy Class and assuming that is the shortest possible combination, TK would provide you a hotel room for the layover, however, this would be a city hotel and visa costs for Turkey ( if applicable for your nationality ) would need to covered by yourself.
When we called them earlier, they changed our flight to VIE, but pretended that for the way back all is good and normal. But I can't see the flight that is 'supposed to happen' anywhere on their website anymore, it's not bookable...so is it safe to assume that in a couple of weeks I will get a cancellation email for that flight too?
We did not want to cancel the whole ticket right away because then it would mean us cancelling and we were afraid that that would take all our rights to claim a refund.
But you are saying that if this is happening, we would be entitled for a refund, do I understand that correctly?
Thank you in advance!
Apr 17, 2021, 3:17 am
#975
Join Date: Jul 2009
Location: New Delhi
Programs: Miles n More Senator ,Marriots Platinum, Hhonors Diamond, Miles n Smile elites,ITA Volare Premium
Posts: 162
I booked online award ticket business class LIS-DEL for travel in June. Yesterday I got message that one leg of flight (LIS-IST) Cancelled , contact call centre. I tried online after log in Miles n Smiles but on manage my booking shows Talk to call centre... no option for cancel. Tried calling Cal centre number of times , but Call put on indefinitely hold. I want to cancel this ward ticket and get refund. Please advice how to proceed. Thank you