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Coronavirus: Flight cancellations and entry restrictions

Coronavirus: Flight cancellations and entry restrictions

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Old Nov 6, 20, 3:56 pm   -   Wikipost
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Last edit by: ISTFlyer
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As 7 November 2020, The options if your travel is affected and the informations about refunds parts are moved to the new guide thread specific to the topic.
https://www.flyertalk.com/forum/turk...t-options.html


PLEASE LOOK AT THIS LINK TO FIND INFORMATION ABOUT SALES OFFICES AND TK HOTLINE NUMBERS.

Up to date info on TK cancellations and refund/re-booking conditions: https://www.turkishairlines.com/en-b...irus-outbreak/

This thread would continue to provide information about potential border closures, major schedule changes, and any restrictions on TK flights in the future.

Given the fast moving situation please check the TK website. Information in this thread is just guidance and may not be complete or already outdated.

The current situation is stressful and worrying for many of us, please remain friendly and calm. FT members can only give suggestions, they are not representatives of Turkish Airlines.

CURRENT SITUATION ABOUT CORONAVIRUS RELATED RESTRICTIONS

TK and AnadoluJet have resumed domestic flights on 1 June 2020. Almost all domestic routes have been resumed with reduced frequencies.
TK and AnadoluJet have resumed international flights on 11 June 2020. Please consider the short-haul operations and long-haul operations threads for more details on operating routes.

* Be aware that restrictions may change at any time. Please keep in touch with the information of missions in Turkey and information on the Turkish Airlines website if you're planning to travel in the upcoming days/weeks.

Currently there are no restrictions to enter Turkey or to transfer at Turkey. There is also no COVID test requirement for both entering Turkey and transit ( unless you are departing from Pakistan or your arrival country asks for one ) and no quarantine upon entering Turkey.

Some countries have not opened their airports for passenger flights from/to Turkey so Turkish Airlines is not operating to all of their destinations. More information could be found in the respective threads.






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Old Feb 25, 20, 8:52 am
  #1  
Moderator, Turkish Airlines Miles&Smiles & Le Club Accorhotels
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Coronavirus: Flight cancellations and entry restrictions

TK have announced that all China (mainland) flights are suspended until 29 February. In addition all Iran flights, except Tehran, are suspended too.

Entry to Turkey for passengers that were in China or Iran:
In addition, due to the decree by the Turkish official authorities, foreign citizens who were in China and Qom city of Iran in the last 14 days will not be granted entry to Turkey.
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Old Feb 25, 20, 1:35 pm
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By today no flights to Tehran too..
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Old Feb 29, 20, 1:46 pm
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Join Date: Nov 2017
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Flight Cancellations

By tonight no Italy or Iraq or South Korea
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Last edited by Dave69NewYork; Feb 29, 20 at 1:50 pm Reason: Addition
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Old Mar 1, 20, 10:53 pm
  #4  
 
Join Date: Aug 2018
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Currently, Italy frequency is reduced from 10MAR onwards. I am flying AI DEL-FCO on 18MAR and after a night in Rome, I am flying FCO-IST on 19MAR on TK. I'm wondering what are the odds that my flights remain the way they are.

Also, I'm worried about having to quarantine in Istanbul, has anyone experienced any additional scrutiny for Italy arrivals?
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Old Mar 2, 20, 2:57 am
  #5  
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Turkish Airlines announced on Sunday it has temporarily canceled all flights to Italy because of the coronavirus outbreak.
https://www.aa.com.tr/en/economy/tur...-italy/1750357
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Old Mar 3, 20, 8:18 am
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I'm currently living in Italy and i have a ticket from ATH to LIS via IST

How i proceed to cancel this ticket and get the refund? No one answer, and i guess calling their international call center can be expensive?

Thanks for the help
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Old Mar 3, 20, 8:26 am
  #7  
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Originally Posted by AurelAF96 View Post
I'm currently living in Italy and i have a ticket from ATH to LIS via IST

How i proceed to cancel this ticket and get the refund? No one answer, and i guess calling their international call center can be expensive?

Thanks for the help
https://www.turkishairlines.com/en-i.../get-in-touch/
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Old Mar 3, 20, 8:35 am
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Originally Posted by starflyergold View Post
As i said both Milan and Athens call center don't answer
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Old Mar 3, 20, 8:39 am
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As a last resort go the local ticket office/any ticket office near you
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Old Mar 3, 20, 8:42 am
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Originally Posted by SK AAR View Post
As a last resort go the local ticket office/any ticket office near you
Thank you, the italian office can deal with an EX-ATH booking?
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Old Mar 3, 20, 9:01 am
  #11  
 
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Originally Posted by AurelAF96 View Post
I'm currently living in Italy and i have a ticket from ATH to LIS via IST

How i proceed to cancel this ticket and get the refund? No one answer, and i guess calling their international call center can be expensive?

Thanks for the help
I think you are out of luck. Even though you live in Italy, your ticket does not involve Italy so TK would probably deny your refund claim. You could simply call your travel insurance ( if you have one ).
And, the sales offices in Italy would be able to help you with this booking, as they should be expecting a high number of calls and e-mails at the moment, it would be better if you visit them in person.
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Old Mar 3, 20, 9:04 am
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Originally Posted by ISTFlyer View Post
I think you are out of luck. Even though you live in Italy, your ticket does not involve Italy so TK would probably deny your refund claim. You could simply call your travel insurance ( if you have one ).
And, the sales offices in Italy would be able to help you with this booking, as they should be expecting a high number of calls and e-mails at the moment, it would be better if you visit them in person.
I can't ask for a refund whereas i'm not allowed to board my flight because i was in Italy?
If so they have to reroute me no?

EU rules cannot help me with that also because my flight is in less than 14 days?
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Old Mar 3, 20, 9:08 am
  #13  
 
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Originally Posted by AurelAF96 View Post
I can't ask for a refund whereas i'm not allowed to board my flight because i was in Italy?
If so they have to reroute me no?

EU rules cannot help me with that also because my flight is in less than 14 days?
You can't ask a ticket refund without penalties as Athens - Istanbul - Lisbon does not involve Italy or any of the affected countries in it.
Currently, where are you and how are you planning to go to Greece, with a separate ticket or is there an Italy - Istanbul - Athens sector operated by TK in the same ticket?

And, yes unless your flights are canceled EU rules could not help you.
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Old Mar 3, 20, 9:14 am
  #14  
 
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Originally Posted by ISTFlyer View Post
You can't ask a ticket refund without penalties as Athens - Istanbul - Lisbon does not involve Italy or any of the affected countries in it.
Currently, where are you and how are you planning to go to Greece, with a separate ticket or is there an Italy - Istanbul - Athens sector operated by TK in the same ticket?

And, yes unless your flights are canceled EU rules could not help you.
I'm coming to ATH from Milan on a separate ticket (AZ one)

Yes i'm agreed with you that my TK ticket does not involve Italy, but i will (i think) be denied boarding because i was in Italy. But my ticket was booked one month ago, so way before that, how TK cannot refund or at least change the ticket?
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Old Mar 3, 20, 9:20 am
  #15  
 
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Originally Posted by AurelAF96 View Post
I'm coming to ATH from Milan on a separate ticket (AZ one)

Yes i'm agreed with you that my TK ticket does not involve Italy, but i will (i think) be denied boarding because i was in Italy. But my ticket was booked one month ago, so way before that, how TK cannot refund or at least change the ticket?
There is no indication that Italian citizens are not allowed to fly to Turkey; only direct flights from Italy to Turkey are canceled. By the way, there would be no Italy stamps in your passport as MXP/LIN-ATH is Schengen.

You could give a shot to change or cancel your ticket, but the hotline may not be able to help you and I would suggest you to visit a sales office where you are. You could either visit the Malpensa office, the Milan city office or where ever you want. As I mentioned in one of my previous posts that they should be receiving a high number of calls and e-mails, so it's best to visit them in person.
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