Mar 4, 2020, 11:15 pm
Last edit by: ISTFlyer
As 7 November 2020, The options if your travel is affected and the informations about refunds parts are moved to the new guide thread specific to the topic.
https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/2028156-guide-thread-cv-19-ticketing-changes-rebooking-cancellation-open-ticket-options.html
PLEASE LOOK AT THIS LINK TO FIND INFORMATION ABOUT SALES OFFICES AND TK HOTLINE NUMBERS.
Up to date info on TK cancellations and refund/re-booking conditions: https://www.turkishairlines.com/en-be/announcements/coronavirus-outbreak/
This thread would continue to provide information about potential border closures, major schedule changes, and any restrictions on TK flights in the future.
Given the fast moving situation please check the TK website. Information in this thread is just guidance and may not be complete or already outdated.
The current situation is stressful and worrying for many of us, please remain friendly and calm. FT members can only give suggestions, they are not representatives of Turkish Airlines.
CURRENT SITUATION ABOUT CORONAVIRUS RELATED RESTRICTIONS
TK and AnadoluJet have resumed domestic flights on 1 June 2020. Almost all domestic routes have been resumed with reduced frequencies.
TK and AnadoluJet have resumed international flights on 11 June 2020. Please consider the short-haul operations and long-haul operations threads for more details on operating routes.
* Be aware that restrictions may change at any time. Please keep in touch with the information of missions in Turkey and information on the Turkish Airlines website if you're planning to travel in the upcoming days/weeks.
Currently there are no restrictions to enter Turkey or to transfer at Turkey. There is also no COVID test requirement for both entering Turkey and transit ( unless you are departing from Pakistan or your arrival country asks for one ) and no quarantine upon entering Turkey.
Some countries have not opened their airports for passenger flights from/to Turkey so Turkish Airlines is not operating to all of their destinations. More information could be found in the respective threads.
https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/2028156-guide-thread-cv-19-ticketing-changes-rebooking-cancellation-open-ticket-options.html
PLEASE LOOK AT THIS LINK TO FIND INFORMATION ABOUT SALES OFFICES AND TK HOTLINE NUMBERS.
Up to date info on TK cancellations and refund/re-booking conditions: https://www.turkishairlines.com/en-be/announcements/coronavirus-outbreak/
This thread would continue to provide information about potential border closures, major schedule changes, and any restrictions on TK flights in the future.
Given the fast moving situation please check the TK website. Information in this thread is just guidance and may not be complete or already outdated.
The current situation is stressful and worrying for many of us, please remain friendly and calm. FT members can only give suggestions, they are not representatives of Turkish Airlines.
CURRENT SITUATION ABOUT CORONAVIRUS RELATED RESTRICTIONS
TK and AnadoluJet have resumed domestic flights on 1 June 2020. Almost all domestic routes have been resumed with reduced frequencies.
TK and AnadoluJet have resumed international flights on 11 June 2020. Please consider the short-haul operations and long-haul operations threads for more details on operating routes.
* Be aware that restrictions may change at any time. Please keep in touch with the information of missions in Turkey and information on the Turkish Airlines website if you're planning to travel in the upcoming days/weeks.
Currently there are no restrictions to enter Turkey or to transfer at Turkey. There is also no COVID test requirement for both entering Turkey and transit ( unless you are departing from Pakistan or your arrival country asks for one ) and no quarantine upon entering Turkey.
Some countries have not opened their airports for passenger flights from/to Turkey so Turkish Airlines is not operating to all of their destinations. More information could be found in the respective threads.
Coronavirus: Flight cancellations and entry restrictions
Aug 3, 2020, 11:49 am
#781
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 794
I turned one of my cancelled flights into an open ticket as well, no email confirmation and not visible online on My flights. They told me to refer to the ticket number when I call to make the new booking.
Aug 3, 2020, 1:48 pm
#782
Join Date: Feb 2009
Location: MAN
Programs: FB, OK+, MS, TK, Le Club, HH
Posts: 154
TBH, they could have just let me take a refund and pocketed the 300 Euros in cancellation fees, but their Customer Service Call Centre staff have been more than helpful at every stage of my trip chopping, changing and, finally, collapsing.
Aug 7, 2020, 1:12 am
#784
Join Date: Aug 2011
Location: Sydney, Australia and Stockholm, Sweden
Programs: VA Platinum, SQ Gold, TK Gold, Hhonors Gold, Accor Plus Platinum, Bonvoy Gold, Radisson Premium
Posts: 1,022
Another refund data point.
J redemption booking for 2:
Flight date 10 Jun 20
Flights cancelled by TK 18 May 20
Refund requested same day, miles refunded same day
Refund of taxes and fees received 7 Aug 20
J redemption booking for 2:
Flight date 10 Jun 20
Flights cancelled by TK 18 May 20
Refund requested same day, miles refunded same day
Refund of taxes and fees received 7 Aug 20
Aug 7, 2020, 8:00 am
#785
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528
According to the hotline, one of my bookings is "broken" and I need to visit a sales office.
Due to too many changes (schedule, flight, destination) the currency on the booking reverted to Turkish Lira (was originally Euro) and now the Hotline cannot process the refund anymore
Haven't heard that before but don't mind going to a sales office next time I am at an airport.
Aug 13, 2020, 11:08 am
#786
Join Date: Jan 2004
Location: Los Angeles, CA USA
Programs: Aeroflot BONUS, UA Mileage Plus, VG Flying Club
Posts: 290
There are allegedly 2 rapid PCR testing facilities at IST, anyone know where they are, and whether the results can be used to board flights for countries that require a PCR test 72 hours prior to boarding?
Aug 13, 2020, 2:30 pm
#787
Join Date: Sep 2019
Posts: 16
Cost was 200 TL and took 4-5 hours for result (I went the day before the flight).
Aug 14, 2020, 3:29 am
#788
Join Date: Feb 2009
Location: MAN
Programs: FB, OK+, MS, TK, Le Club, HH
Posts: 154
Thanks for the really useful information, in light of many countries introducing the test before arrival requirement.
Aug 14, 2020, 3:40 am
#789
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528
Overall good process however. You can access the results via the website of the Turkish health authorities and you get a certificate in both Turkish and English.
Aug 14, 2020, 2:23 pm
#790
Join Date: Nov 2012
Location: YYZ
Programs: A3*Gold, Air Canada Aeroplan
Posts: 37
I finally got my refund today - waiting since March 13. It took many calls to TK and today they said I had to go to a TK sales office in Toronto. Fortunately, it's located in the downtown core and easy to get to. After a 30-minute discussion, I got my refund sent to my credit card. Needless to say, there was zero communication from TK about this and their call centers are rude and unhelpful. I don't think I'll be flying with them again.
Aug 14, 2020, 11:38 pm
#791
Join Date: Mar 2019
Programs: AC 35K, Marriott Titanium/LT Gold, GHA Titanium, HH Gold, Centara Platinum
Posts: 494
Turkish Airlines in this week’s schedule update delayed planned service addition to Newark and Vancouver. Previously scheduled from 21AUG20 and 02SEP20 respectively, both services are now tentatively scheduled to commence in October 2020.
Istanbul – Newark eff 02OCT20 1 daily A330-300
Istanbul – Vancouver eff 04OCT20 3 weekly 787-9
Istanbul – Newark eff 02OCT20 1 daily A330-300
Istanbul – Vancouver eff 04OCT20 3 weekly 787-9
Aug 17, 2020, 8:53 am
#793
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Aug 17, 2020, 1:59 pm
#794
Join Date: Apr 2005
Location: YYZ
Programs: Aeroplan, TD.
Posts: 467
I was talking to Tk airline so I can cancel our Sept 3rd trip 2020 and they told me I can not get a voucher as my travel dates is is outside Aug 31st 2020 we travel Sept 3rd 2020 and one our flights have been cancelled by the airline and was also told it will cost me around 300 per person to cancel our nonrefundable business class tickets. Now I was under the impression we can cancel without any fee or get a travel voucher instead but since out flight leaves Sept 3rd and everything is back to normal as of Aug 31st 2020.
Just an Update I called back and got a whole different response I am able to get a refund without any fees or get a voucher of 115% more or open Jaw. ISTflyer you think the first CSR was trying to save TK some money?
Just an Update I called back and got a whole different response I am able to get a refund without any fees or get a voucher of 115% more or open Jaw. ISTflyer you think the first CSR was trying to save TK some money?
Last edited by Ramz; Aug 17, 2020 at 3:01 pm
Aug 17, 2020, 2:29 pm
#795
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I was talking to Tk airline so I can cancel our Sept 3rd trip 2020 and they told me I can not get a voucher as my travel dates is is outside Aug 31st 2020 we travel Sept 3rd 2020 and one our flights have been cancelled by the airline and was also told it will cost me around 300 per person to cancel our nonrefundable business class tickets. Now I was under the impression we can cancel without any fee or get a travel voucher instead but since out flight leaves Sept 3rd and everything is back to normal as of Aug 31st 2020.
By the way, an open ticket and a voucher are completely different things.
Also, if one of your flights are cancelled and if you haven't confirmed any alternative travel ( another date, another flight, etc... ) you are entitled to a full refund without any penalty. If you have made any changes after the cancellation, I am sorry to tell you that you could only cancelled your ticket by paying the cancellation fee.