Miles and Smile down November 17 - 19
Dec 10, 2018, 1:46 pm
#46
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,347
And I rebooked (but cannot ticket because I don’t have the miles) my award flights for the 5th time because it’s been almost 20 days my account shows I’ve deposited 0 miles into my account from my Citibank card!
I’m hoping TK doesn’t write any of the software that keeps their planes in the air.
I’m hoping TK doesn’t write any of the software that keeps their planes in the air.
Dec 10, 2018, 2:57 pm
#47
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
So annoyed with this *system upgrade*... it messed things up!
- Now you see a balance of zero when you overdraft miles, and it's so hard to do accounting. Apparently I'm at -14K miles, and it shows zero.
- None of my flights get credited automatically anymore. Even if my boarding pass has my M&S number, it just doesn't go through. I have to manually enter them in the app.
- Citi Thank You point transfers do not happen. They always give a system error, and in your statement it shows 0 miles as transfer. I opened a feedback form with TK, and they got back to me after 9 days. They just said that there's been a system error, and that my miles will be posted in a few days. I also opened a case with Citi, and they're also looking into this.
It's 2018 and TK cannot even process miles. They're IT infrastructure sucks.
- Now you see a balance of zero when you overdraft miles, and it's so hard to do accounting. Apparently I'm at -14K miles, and it shows zero.
- None of my flights get credited automatically anymore. Even if my boarding pass has my M&S number, it just doesn't go through. I have to manually enter them in the app.
- Citi Thank You point transfers do not happen. They always give a system error, and in your statement it shows 0 miles as transfer. I opened a feedback form with TK, and they got back to me after 9 days. They just said that there's been a system error, and that my miles will be posted in a few days. I also opened a case with Citi, and they're also looking into this.
It's 2018 and TK cannot even process miles. They're IT infrastructure sucks.
I've already put all my miles on NH for the time being until things get sorted out. FYI, I also have AmEx Gold which I can transfer MR to NH. It also requires less miles from NA to Asia.
Dec 11, 2018, 1:47 am
#48
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
LOL things are getting even worse.. I just flew SFO-IST on E class, and I was supposed to get 6717 miles credited to my account. This new system upgrade only gave me 1679 miles... This is unbelievable. I file about 3 complaints with them weekly, I might just switch to another carrier and be done with this nonsense.
I know some folks within TK, even they don't know how to help with this.
I know some folks within TK, even they don't know how to help with this.
Hope you get the proper credit for the flights. And I hope I get mine too. For reference, for a round-trip flight, I received credit for one leg, and NOT the other. Fingers crossed!!
Dec 11, 2018, 3:15 am
#49
Join Date: Sep 2017
Programs: TK Elite Plus, AA Exec Platinum, Hyatt Globalist, United 1K
Posts: 312
I just got those 6717 miles credited to my account after my complaint. Other than my account still showing 0 miles, things look OK...
My Citi transfer is still not credited though. Sigh..
My Citi transfer is still not credited though. Sigh..
Dec 12, 2018, 2:27 am
#50
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
An update: received the credit for the return leg: FINALLY!!
Dec 13, 2018, 2:52 am
#51
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,347
Looks like they've fixed things. I've finally got the miles credited to my account! It shows the credit date as 27 Nov. Which is the correct date of transfer. So it only took 17 days to transfer!
Dec 13, 2018, 6:18 am
#52
Join Date: Jul 2015
Location: FCO
Posts: 498
Dec 14, 2018, 9:49 am
#53
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
Looks like I am able to overdraft miles now on the app. However, another twist, I'm only able to book ticket for myself because it has phone number attached as default. When I try to book for my family members, you have to fill in phone number and the system will crash, this includes revenue flights.
p.s. Still can't overdraft miles on regular website.
p.s. Still can't overdraft miles on regular website.
Last edited by vincewy; Dec 14, 2018 at 10:22 am
Dec 14, 2018, 10:32 am
#54
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Anyone else that still has wrong "preserve your status" miles? I did have first year elite+ covered already, but now showing after IT update 18471 miles short for E+ protection. And despite people above reporting that they have fixed the issues, this issue remains for me at least.
I wonder if this is related to the 4x promotion couple of years ago and if those miles are the ones missing?
I wonder if this is related to the 4x promotion couple of years ago and if those miles are the ones missing?
Dec 14, 2018, 10:55 am
#55
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 865
Anyone else that still has wrong "preserve your status" miles? I did have first year elite+ covered already, but now showing after IT update 18471 miles short for E+ protection. And despite people above reporting that they have fixed the issues, this issue remains for me at least.
I wonder if this is related to the 4x promotion couple of years ago and if those miles are the ones missing?
I wonder if this is related to the 4x promotion couple of years ago and if those miles are the ones missing?
Dec 14, 2018, 5:04 pm
#56
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
Looks like I'm not able to overdraft after all (trying to overdraft -15000 based on the balance shown).
The app allows you to book and credit the miles (as opposed to buy miles only), and the website doesn't allow such, you can only buy miles.
Even if you use the app to create the reservation, as soon as you try to pay, it's not going through. I went as far as calling TK to process payment (went through) and deduct miles (didn't go through).
So, either you can't overdraft completely or it is indeed reflected/based on your balance prior to Nov 17th, which I was -9000 so this would've been -24000 and hence it's not going through.
I have no problem transferring another 10K miles from Citi but based on the recent comments I need to hold off and wait.
The app allows you to book and credit the miles (as opposed to buy miles only), and the website doesn't allow such, you can only buy miles.
Even if you use the app to create the reservation, as soon as you try to pay, it's not going through. I went as far as calling TK to process payment (went through) and deduct miles (didn't go through).
So, either you can't overdraft completely or it is indeed reflected/based on your balance prior to Nov 17th, which I was -9000 so this would've been -24000 and hence it's not going through.
I have no problem transferring another 10K miles from Citi but based on the recent comments I need to hold off and wait.
Dec 17, 2018, 10:27 am
#57
Join Date: Jan 2012
Posts: 17
Anyone else that still has wrong "preserve your status" miles? I did have first year elite+ covered already, but now showing after IT update 18471 miles short for E+ protection. And despite people above reporting that they have fixed the issues, this issue remains for me at least.
I wonder if this is related to the 4x promotion couple of years ago and if those miles are the ones missing?
I wonder if this is related to the 4x promotion couple of years ago and if those miles are the ones missing?
I sent an email to customer service so let's see what they say.
Dec 28, 2018, 3:49 pm
#58
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
I got this by email. This is a bad joke. As long as they don’t fix their November system upgrade, they shouldn’t let their miles expire.
Dear Member,
Due to infrastructure works made in 2018, the validity of Miles which would expire at December 31, 2018 is extended for 15 days.
We kindly request that you redeem your Miles for award tickets, upgrades or purchases at shopandmiles.com until January 15, 2019.
Kind regards
Dear Member,
Due to infrastructure works made in 2018, the validity of Miles which would expire at December 31, 2018 is extended for 15 days.
We kindly request that you redeem your Miles for award tickets, upgrades or purchases at shopandmiles.com until January 15, 2019.
Kind regards
Last edited by flyerby; Dec 28, 2018 at 3:56 pm
Jan 3, 2019, 8:34 am
#59
Join Date: Sep 2013
Posts: 641
have some questions.
How many time you have to pay taxes in office, after you booked award flight?
Is booking *A flights available now?
What is the " new online Star Alliance Award portal " mentioned in here https://www.flyertalk.com/forum/30582705-post3.html ?
How many time you have to pay taxes in office, after you booked award flight?
Is booking *A flights available now?
What is the " new online Star Alliance Award portal " mentioned in here https://www.flyertalk.com/forum/30582705-post3.html ?
Jan 3, 2019, 11:21 am
#60
Join Date: Oct 2008
Location: YEG
Programs: TK*G, AC
Posts: 345
have some questions.
How many time you have to pay taxes in office, after you booked award flight?
Is booking *A flights available now?
What is the " new online Star Alliance Award portal " mentioned in here https://www.flyertalk.com/forum/30582705-post3.html ?
How many time you have to pay taxes in office, after you booked award flight?
Is booking *A flights available now?
What is the " new online Star Alliance Award portal " mentioned in here https://www.flyertalk.com/forum/30582705-post3.html ?
*A flights are available overall. The issue is that AC and UA flights within North America are not available at the moment.
TK now allows online booking of *A award flights. When you log in, go to "Miles Transactions" in your profile and you'll see the "Star Alliance Award Ticket" booking tool.